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Epson WorkForce ES-500W II Users Guide - Page 113

Solving Network Scanning Problems, Cannot Scan Over a Network

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Note: You may need to unhide system folders to view files in that location. • If you are scanning over a wireless network, factors such as interference, network traffic, or weak signal strength may affect your scanning speed (ES-500W II). • Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB 3.0 or 2.0 port with the scanner, make sure it meets the system requirements. Parent topic: Solving Scanning Problems Related references Windows System Requirements Mac System Requirements Solving Network Scanning Problems Check these solutions if you have problems scanning over a network (ES-500W II). Cannot Scan Over a Network Scanner Cannot Connect to a Wireless Router Parent topic: Solving Problems Cannot Scan Over a Network If you have problems scanning over a network, try these solutions: • Move the scanner and computer or smart device closer to the access point. • If you cannot scan from the start button on the scanner, make sure you restarted your computer after installing the scanning software. Also start Epson Scan 2 before scanning with the start button. • If you installed the Epson ScanSmart software, pressing the start button on your scanner starts Epson ScanSmart instead, via a USB or wireless connection. For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart. • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution. • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your scanner, turn it back on, and try starting Epson Scan 2 again. • Check the network connection setting in the Epson Scan 2 Utility. 113

Section	Page
Contents	3
Scanner Basics	8
Scanner Parts Locations	8
Scanner Parts	9
Scanner Buttons and Lights	12
User Replaceable Epson Scanner Parts	15
Changing the Power Off and Sleep Timer Settings	16
Using the Epson Smart Panel Mobile App	18
Loading Originals	19
Loading Originals in the Input Tray	19
Loading Multiple Sizes of Originals in the Input Tray	26
Original Document Specifications	29
Loading Plastic and Laminated Cards in the Input Tray	31
Plastic and Laminated Card Specifications	36
Loading Special Originals	36
Special Original Specifications	42
Wi-Fi Networking	44
Network Security Recommendations	44
Connecting to an Existing Wi-Fi Network	45
Manually Connecting to a Wi-Fi Network	46
Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel	46
Direct Wi-Fi Mode (AP Mode) Setup	48
Enabling a Direct Wi-Fi (AP Mode) Connection	49
Using WPS to Set Up a Direct Wi-Fi Connection	49
Wi-Fi Protected Setup (WPS)	50
Using WPS to Connect to a Network	50
Using WPS PIN Mode to Connect to a Network	51
Setting Up Network Scanning	52
Determining the Scanner's IP Address	55
Disabling Wi-Fi Features	55
Restoring Default Network Settings	55
Scanning	57
Starting a Scan	57
Starting a Scan from a Scanner Button	57
Starting a Scan from a Smart Device	58
Scanning a Document in Epson ScanSmart	58
Saving a Scan	61
Attaching a Scan to Email	62
Sending a Scan to a Cloud Service	63
Printing a Scan	64
Saving a Scan as a Microsoft Office Format File	65
Selecting Epson ScanSmart Settings	67
Changing the Epson Product	67
Changing the Scan Settings	68
Changing the File Name Settings	70
Changing the Save Settings	71
Save Settings	73
Customizing Action Icons	75
Scan Resolution Guidelines	76
Using the Optional Flatbed Scanner Dock - Windows	78
Flatbed Scanner Dock Parts	78
Scanning from the Flatbed Scanner Dock	79
Scanning from the Docked Flatbed Scanner	79
Scanning from the ADF with the Flatbed Scanner Dock Attached	81
Cleaning the Flatbed Scanner Dock	83
Transporting the Flatbed Scanner Dock	83
Cleaning and Transporting Your Scanner	86
Cleaning Your Scanner	86
Cleaning Inside Your Scanner	86
Resetting the Number of Scans After Cleaning	91
Replacing the Scanner Rollers	93
Resetting the Scanner Roller Counter	99
Transporting Your Scanner	100
Solving Problems	103
Scanner Light Status	103
Solving Scanning Problems	106
Scanner Does Not Turn On or Turns Off Unexpectedly	106
Scanner Button Does Not Work as Expected	107
Scanning Software Does Not Operate Correctly	107
Cannot Start Epson Scan 2	108
Original Feeds Incorrectly in Scanner	109
Original Jams in Scanner	109
Paper Protection Does Not Work Correctly	112
Scanning is Slow	112
Solving Network Scanning Problems	113
Cannot Scan Over a Network	113
Scanner Cannot Connect to a Wireless Router	114
Solving Scanned Image Quality Problems	115
Back of Original Image Appears in Scanned Image	116
Scanned Characters are Blurry	116
Characters are not Recognized During Conversion to Editable Text (OCR)	116
Ripple Patterns Appear in an Image	117
Spots or Lines Appear in All Scanned Images	118
Scanned Image is Cropped	118
Resetting the Epson Scan 2 Settings	119
Solving Flatbed Scanner Dock Problems	119
Scanned Image Edges are Cropped	119
Line of Dots Appears in All Scanned Images	120
Back of Original Image Appears in Scanned Document	120
Uninstall Your Scanner Software	120
Uninstalling Scanner Software - Windows	121
Uninstalling Scanner Software - Mac	121
Where to Get Help (U.S. and Canada)	122
Where to Get Help (Latin America)	123
Technical Specifications	125
Windows System Requirements	125
Mac System Requirements	125
General Specifications	126
Dimension Specifications	127
Electrical Specifications	128
Environmental Specifications	129
Flatbed Scanner Dock Specifications (ES-400 II)	129
Network Interface Specifications (ES-500W II)	130
Safety and Approvals Specifications	131
Notices	134
Important Safety Instructions	134
Restrictions on Copying	136
Default Delay Times for Power Management for Epson Products	137
Binding Arbitration and Class Waiver	137
Trademarks	140
Copyright Notice	141
libTIFF Software Acknowledgment	142
A Note Concerning Responsible Use of Copyrighted Materials	142

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113

Note:

You may need to unhide system folders to view files in that location.

• If you are scanning over a wireless network, factors such as interference, network traffic, or weak

signal strength may affect your scanning speed (ES-500W II).

• Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with

USB 1.1 ports. If you are using a USB 3.0 or 2.0 port with the scanner, make sure it meets the system

requirements.

Parent topic:

Solving Scanning Problems

Related references

Windows System Requirements

Mac System Requirements

Solving Network Scanning Problems

Check these solutions if you have problems scanning over a network (ES-500W II).

Cannot Scan Over a Network

Scanner Cannot Connect to a Wireless Router

Parent topic:

Solving Problems

Cannot Scan Over a Network

If you have problems scanning over a network, try these solutions:

• Move the scanner and computer or smart device closer to the access point.

• If you cannot scan from the

start button on the scanner, make sure you restarted your computer

after installing the scanning software. Also start Epson Scan 2 before scanning with the

start button.

• If you installed the Epson ScanSmart software, pressing the

start button on your scanner starts

Epson ScanSmart instead, via a USB or wireless connection. For instructions on scanning with Epson

ScanSmart, see the help information in Epson ScanSmart.

• If you are scanning a large original at a high resolution, a network communication error may occur. Try

scanning again at a lower resolution.

• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few

seconds, and restart it. If Epson Scan 2 cannot restart, turn off your scanner, turn it back on, and try

starting Epson Scan 2 again.

• Check the network connection setting in the Epson Scan 2 Utility.