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Epson WorkForce Pro WF-C5710 Users Guide for Latin America - Page 347

Network Software Cannot Find Product on a Network, Windows only, Parent topic, Related concepts

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Network Software Cannot Find Product on a Network If EpsonNet Setup cannot find your product on a network, try these solutions: • Make sure your product is turned on and connected to your network. Verify connection using your product control panel. • Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non- ASCII characters. • Make sure your product is not connected to a guest network. • If necessary, reinstall your product software and try running EpsonNet Setup again: 1. Reset your product's network settings to their factory defaults. 2. Windows only: Uninstall your product software. 3. Initialize your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you initialize your router, so note the next step before initializing it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet. • If you have replaced your router, reinstall your product software to connect to the new router. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Wi-Fi Direct Mode Setup 347

Section	Page
Contents	3
Product Basics	16
Using the Control Panel	16
Control Panel Buttons and Lights	17
Status Icon Information	18
Changing LCD Screen Language	19
Selecting the Date and Time	19
Selecting Your Country or Region	21
Setting a Password and Locking the Control Panel	21
Entering Characters on the LCD Screen	23
Using Presets	23
Setting User Feature Restrictions (Access Control)	26
Adjusting Control Panel Sounds	27
Adjusting the Screen Brightness	28
Turning Off the Operation Time Out Setting	28
Preventing PC Connection via USB	29
Product Parts Locations	30
Product Parts - Front	31
Product Parts - Inside	33
Product Parts - Back	35
Using Power Saving Settings	36
Changing the Sleep Timer Settings	36
Changing the Power Off Timer Settings	37
Epson Connect Solutions for Smartphones, Tablets, and More	37
Setting Up Epson Connect Services	38
Using Epson Email Print	40
Using the Epson iPrint Mobile App	40
Using Epson Remote Print	41
Using Epson Scan to Cloud	41
Using AirPrint	42
Using Google Cloud Print	43
Setting Up Google Cloud Print on a Chromebook	44
Android Printing Using the Epson Print Enabler	45
Using Fire OS Printing	45
Using Windows 10 Mobile Printing	46
Using Epson Print and Scan App with Windows Tablets	46
Printing and Scanning with NFC from Your Android Device	47
Wi-Fi or Wired Networking	49
Network Security Recommendations	49
Wi-Fi Infrastructure Mode Setup	50
Selecting Wireless Network Settings from the Control Panel	51
Wi-Fi Direct Mode Setup	53
Enabling Wi-Fi Direct Mode	54
Wi-Fi Protected Setup (WPS)	55
Using WPS to Connect to a Network	56
Printing a Network Status Sheet	57
Configuring Email Server Settings	57
Changing or Updating Network Connections	59
Accessing the Web Config Utility	59
Changing a USB Connection to a Wi-Fi Connection	60
Changing a Wi-Fi Connection to a Wired Network Connection	60
Connecting to a New Wi-Fi Router	61
Disabling Wi-Fi Features	61
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	63
Installing the Epson Universal Print Driver - Windows	63
Installing the PostScript (PS3) Printer Software - Windows	67
Installing the PostScript (PS3) Printer Software - Mac	67
Selecting PDL (Page Description Language) Settings	68
PDL Print Configuration Options	70
Selecting Printer Language and Interface Settings	72
Printing Language and Interface Options	74
Printing a PCL or PS3 (PostScript) Status Sheet	74
Loading Paper	76
Installing the Optional Paper Cassette Unit	76
Enabling the Optional Paper Cassette - Windows	78
Enabling the Optional Paper Cassette - Mac	80
Loading Paper in the Cassette	81
Loading Paper or Envelopes in the Rear Paper Feed Slot	84
Paper Loading Capacity	87
Double-sided Printing Capacity	90
Compatible Epson Papers	91
Paper or Media Type Settings - Printing Software	93
Selecting the Paper Settings for Each Source - Control Panel	94
Paper Type Settings - Control Panel	96
Selecting Default Paper Settings - Administrator	97
Selecting the Default Printer Settings	97
Paper Source Settings Options	98
Selecting the Universal Print Settings	99
Universal Print Settings Options	100
Placing Originals on the Product	102
Placing Originals on the Scanner Glass	102
Placing Originals in the Automatic Document Feeder	103
Copying	108
Copying Documents or Photos	108
Copying Options	109
Printing from a Computer	113
Printing with the Standard Epson Printer Software - Windows	113
Selecting Basic Print Settings - Windows	114
Paper Source Options - Windows	116
Print Quality Options - Windows	116
Multi-Page Printing Options - Windows	116
Selecting Double-sided Printing Settings - Windows	117
Double-sided Printing Options - Windows	119
Print Density Adjustments - Windows	120
Selecting Additional Layout and Print Options - Windows	121
Custom Color Correction Options - Windows	123
Image Options and Additional Settings - Windows	124
Header/Footer Settings - Windows	125
Selecting a Printing Preset - Windows	126
Selecting Extended Settings - Windows	128
Extended Settings - Windows	129
Printing Your Document or Photo - Windows	130
Locking Printer Settings - Windows	131
Locked Setting Options	133
Entering a User ID and Password for Printing	134
Selecting Default Print Settings - Windows	135
Changing the Language of the Printer Software Screens	136
Changing Automatic Update Options	137
Printing with the Built-in Epson Driver - Windows 10 S	138
Selecting Print Settings - Windows 10 S	138
Printing with the Epson Standard Printer Software - Mac	142
Selecting Basic Print Settings - Mac	143
Paper Source Options - Mac	146
Print Quality Options - Mac	146
Print Options - Mac	147
Selecting Page Setup Settings - Mac	147
Selecting Print Layout Options - Mac	148
Selecting Double-sided Printing Settings - Mac	149
Double-sided Printing Options and Adjustments - Mac	150
Managing Color - Mac	151
Color Matching and Color Options - Mac	152
Selecting Printing Preferences - Mac	153
Printing Preferences - Mac	154
Printing Your Document or Photo - Mac	155
Checking Print Status - Mac	156
Printing with the Epson Universal Print Driver - Windows	156
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	157
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	158
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	161
Selecting Maintenance Options - Epson Universal Print Driver - Windows	163
Extended Settings - Epson Universal Print Driver - Windows	164
Selecting Default Print Settings - Epson Universal Print Driver - Windows	165
Locking Printer Settings - Epson Universal Print Driver - Windows	167
Epson Universal Print Driver Locked Setting Options	168
Adding Network Printers - Epson Universal Print Driver - Windows	169
Printing with the PostScript (PS3) Printer Software - Windows	171
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	171
Selecting Basic Print Settings - PostScript Printer Software - Windows	172
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	176
Selecting Default Print Settings - PostScript Printer Software - Windows	177
Printing with the PostScript (PS3) Printer Software - Mac	178
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac	179
Selecting Basic Print Settings - PostScript Printer Software - Mac	180
Selecting Page Setup Settings - PostScript Printer Software - Mac	185
Selecting Print Layout Options - PostScript Printer Software - Mac	186
Sizing Printed Images - PostScript Printer Software - Mac	187
Managing Color - PostScript Printer Software - Mac	187
Printing Your Document or Photo - PostScript Printer Software - Mac	188
Checking Print Status - PostScript Printer Software - Mac	189
Cancelling Printing Using a Product Button	189
Scanning	191
Starting a Scan	191
Starting a Scan Using the Product Control Panel	191
Scanning to a Network Folder or FTP Server	193
Scanning to Email	195
Adding and Assigning Scan Jobs with Document Capture Pro - Windows	197
Adding and Assigning Scan Jobs with Document Capture - Mac	200
Scanning to a Memory Device	200
Scanning to the Cloud	202
Scanning Using Web Services for Devices (WSD) - Windows	203
Control Panel Scanning Options	204
Starting a Scan Using the Epson Scan 2 Icon	206
Starting a Scan from a Scanning Program	208
Starting a Scan from a Smart Device	209
Entering a User ID and Password for Scanning	210
Scanning with Document Capture or Document Capture Pro	211
Setting the Operation Mode on the Product Control Panel	212
Scanning with Document Capture Pro in Simple View - Windows	212
Scanning with Document Capture Pro in Standard View - Windows	215
Scanning with Document Capture - Mac	218
Scanning in Epson Scan 2	221
Available Document Source Settings	224
Additional Scanning Settings - Main Settings Tab	224
Additional Scanning Settings - Advanced Settings Tab	225
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	226
Image Format Options	227
Scan Resolution Guidelines	228
Scanning Special Projects	229
Scanning to a SharePoint Server or Cloud Service - Windows	229
Scanning to a SharePoint Server or Cloud Service - Mac	232
Scanning Multi-Page Originals as Separate Files - Windows	233
Faxing	237
Connecting a Telephone or Answering Machine	237
Setting Up Fax Features	240
Setting Up Basic Fax Features	240
Using the Fax Setting Wizard	240
Selecting the Line Type	242
Setting the Number of Rings to Answer	243
Selecting Advanced Fax Settings	244
Send Settings - Fax	245
Receive Settings - Fax	246
Report Settings - Fax	248
Basic Settings - Fax	249
Security Settings - Fax	251
Setting Up the Fax Utility - Windows	251
Setting Up Fax Features Using the Fax Utility - Mac	253
Setting Up Contacts and Contact Groups	254
Setting Up Contacts Using the Product Control Panel	255
Creating a Contact	255
Editing or Deleting a Contact	257
Creating a Contact Group	258
Editing or Deleting a Contact Group	260
Importing Contacts Using the Fax Utility - Windows	261
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	264
Sending Faxes	266
Sending Faxes from the Product Control Panel	266
Sending a Fax Using the Keypad, Contact List, or History	267
Fax Sending Options	269
Sending a Fax at a Specified Time	271
Sending a Fax on Demand	272
Sending a Stored Fax	273
Dialing Fax Numbers from a Connected Telephone	274
Sending Faxes Using the Fax Utility - Windows	275
Sending Faxes Using the Fax Utility - Mac	278
Receiving Faxes	281
Fax Reception	281
Receiving Faxes Automatically	282
Receiving Faxes Manually	282
Forwarding Received Faxes	283
Receiving a Fax by Polling	283
Saving Faxes to an External USB Device	284
Saving and Viewing Received Faxes	285
Selecting Received Fax Options Using the Fax Utility - Windows	286
Checking Fax Status	289
Printing Fax Reports	290
Fax Report Options	290
Using External USB Devices with Your Product	292
Connecting a USB Device	292
USB Device File Specifications	292
Disconnecting a USB Device	293
Viewing and Printing from the LCD Screen	293
Printing JPEG Photos	293
Printing TIFF Files	295
Printing PDF Files	296
Print Setting Options - Device Mode	296
Transferring Files on a USB Device	298
Setting Up File Sharing for File Transfers from Your Computer	298
Transferring Files from a USB Device to Your Computer	299
Replacing Ink Supply Units (Ink Packs) and Maintenance Boxes	300
Check Ink and Maintenance Box Status	300
Checking Ink Status on the LCD Screen	300
Checking Ink and Maintenance Box Status - Windows	301
Checking Ink and Maintenance Box Status - Mac	303
Purchase Epson Ink Packs and Maintenance Boxes	305
Ink Supply Unit (Ink Pack) Part Numbers	305
Removing and Installing Ink Packs	306
Printing with Black Ink and Expended Color Ink Packs	308
Printing with Expended Color Ink Packs - Windows	309
Printing with Expended Color Ink Packs - Mac	309
Conserving Low Black Ink with Windows	311
Maintenance Box Replacement	311
Adjusting Print Quality	313
Print Head Maintenance	313
Print Head Nozzle Check	313
Checking the Nozzles Using the Product Control Panel	314
Checking the Nozzles Using a Computer Utility	315
Print Head Cleaning	317
Cleaning the Print Head Using the Product Control Panel	318
Cleaning the Print Head Using a Computer Utility	319
Print Head Alignment	321
Aligning the Print Head Using the Product Control Panel	321
Cleaning the Paper Guide	323
Cleaning and Transporting Your Product	325
Cleaning Your Product	325
Transporting Your Product	328
Solving Problems	333
Checking for Software Updates	333
Product Status Messages	334
Job Status Error Codes	336
Running a Product Check	340
Resetting Control Panel Defaults	342
Solving Setup Problems	343
Product Does Not Turn On or Off	344
Noise After Ink Installation	344
Software Installation Problems	344
Solving Network Problems	345
Product Cannot Connect to a Wireless Router or Access Point	345
Network Software Cannot Find Product on a Network	347
Product Does Not Appear in Mac Printer Window	348
Cannot Print Over a Network	348
Cannot Scan Over a Network	349
Solving Copying Problems	350
Product Makes Noise, But Nothing Copies	351
Product Makes Noise When It Sits for a While	351
Originals Do Not Feed From the Automatic Document Feeder	351
Solving Paper Problems	352
Paper Feeding Problems	353
Paper Jams Inside the Product	353
Paper Ejection Problems	354
Solving Problems Printing from a Computer	354
Nothing Prints	355
Product Icon Does Not Appear in Windows Taskbar	355
Printing is Slow	356
Solving PostScript Printing Problems	358
Nothing Prints Using the PostScript Printing Software	358
Documents Print Incorrectly Using the PostScript Printing Software	358
Accessing Printer Properties - PostScript - Windows	359
Solving Page Layout and Content Problems	359
Inverted Image	360
Too Many Copies Print	360
Blank Pages Print	360
Incorrect Margins on Printout	361
Incorrect Characters Print	361
Incorrect Image Size or Position	362
Slanted Printout	363
Solving Print Quality Problems	363
White or Dark Lines in Printout	364
Blurry or Smeared Printout	364
Faint Printout or Printout Has Gaps	366
Grainy Printout	367
Incorrect Colors	368
Solving Scanning Problems	369
Scanning Software Does Not Operate Correctly	369
Cannot Start Epson Scan 2	370
Solving Scanned Image Quality Problems	370
Image Consists of a Few Dots Only	371
Line of Dots Appears in All Scanned Images	371
Straight Lines in an Image Appear Crooked	372
Image is Distorted or Blurry	372
Image Colors are Patchy at the Edges	373
Image is Too Dark	373
Back of Original Image Appears in Scanned Image	373
Ripple Patterns Appear in an Image	373
Scanned Image Colors Do Not Match Original Colors	374
Scanned Image Edges are Cropped	374
Solving Faxing Problems	374
Cannot Send or Receive Faxes	375
Cannot Receive Faxes with a Telephone Connected to Your Product	377
Fax Memory Full Error Appears	377
Sent Fax Quality is Poor	378
Sent Fax is Received in an Incorrect Size	378
Received Fax Quality is Poor	379
Received Fax is Not Printed	379
Solving USB Device Problems	379
Cannot View or Print from a USB Device	380
Cannot Save Files on a USB Device	380
Cannot Transfer Files To or From a USB Device	381
Uninstall Your Product Software	381
Uninstalling Product Software - Windows	381
Uninstalling Product Software - Mac	382
Where to Get Help	383
Technical Specifications	385
Windows System Requirements	385
Mac System Requirements	386
Paper Specifications	386
Printable Area Specifications	388
Automatic Document Feeder (ADF) Specifications	389
Scanning Specifications	390
Fax Specifications	390
Ink Pack Specifications	391
Dimension Specifications	392
Electrical Specifications	392
Environmental Specifications	393
Interface Specifications	393
External USB Device Specifications	394
Network Interface Specifications	394
Safety and Approvals Specifications	395
PostScript Fonts (WF-C5790)	396
PCL Fonts (WF-C5790)	397
PCL Mode 5 Symbol Sets (WF-C5790)	400
Notices	404
Important Safety Instructions	404
General Product Safety Instructions	404
Ink Pack Safety Instructions	406
Wireless Connection Safety Instructions	407
LCD Screen Safety Instructions	407
Telephone Equipment Safety Instructions	407
FCC Compliance Statement	408
Trademarks	410
Copyright Notice	411
libTIFF Software Acknowledgment	411
A Note Concerning Responsible Use of Copyrighted Materials	412
Default Delay Times for Power Management for Epson Products	412

Match case Limit results 1 per page

347

Network Software Cannot Find Product on a Network

If EpsonNet Setup cannot find your product on a network, try these solutions:

• Make sure your product is turned on and connected to your network. Verify connection using your

product control panel.

• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-

ASCII characters.

• Make sure your product is not connected to a guest network.

• If necessary, reinstall your product software and try running EpsonNet Setup again:

1. Reset your product's network settings to their factory defaults.

Windows only:

Uninstall your product software.

3. Initialize your router following the instructions in your router documentation.

Note:

If you are reading these instructions online, you will lose your Internet connection when you

initialize your router, so note the next step before initializing it.

4. Download your product software from the Epson website using the instructions on the

Start Here

sheet.

• If you have replaced your router, reinstall your product software to connect to the new router.

Note:

If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,

give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home

Network 5 GHz. See your router documentation or contact your internet service provider for

instructions.

• Check to see if your wireless router or access point has an enabled Privacy Separator function that is

preventing detection of your device over the network. See your router or access point documentation

for instructions on disabling the Privacy Separator function.

Parent topic:

Solving Network Problems

Related concepts

Uninstall Your Product Software

Wi-Fi Direct Mode Setup