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Epson WorkForce WF-2650 User Guide - Page 260

Cannot Receive Faxes with a Telephone Connected to Your Product, When to Uninstall Your Product Software

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If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Using the Fax Setup Wizard Selecting the Line Type Selecting Advanced Fax Settings Printing Fax Reports Related topics Receiving Faxes Loading Paper Cannot Receive Faxes with a Telephone Connected to Your Product If you cannot receive faxes when a telephone is connected to your product, try these solutions: • Make sure your telephone is connected to your product's EXT port. • Make sure the Receive Mode is set to Manual. Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a connection has been made before you hang up. Parent topic: Solving Faxing Problems Related tasks Using the Fax Setup Wizard Connecting a Telephone or Answering Machine When to Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Product Software - Windows Uninstalling Product Software - OS X Parent topic: Solving Problems 260

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	14
Status Icons	15
Entering Characters on the LCD Screen	16
Changing LCD Screen Language	16
Turning Off Control Panel Sounds	17
Adjusting the Screen Contrast	17
Product Parts Locations	18
Product Parts - Top and Front	19
Product Parts - Paper Path	21
Product Parts - Inside	22
Product Parts - Back	23
Using Eco Mode and Other Power Saving Settings	23
Changing the Eco Settings	23
Changing the Sleep Timer Settings	24
Changing the Power Off Timer Settings	25
Epson Connect Solutions for Smartphones, Tablets, and More	26
Using Epson Email Print	26
Using the Epson iPrint Mobile App	27
Using Epson Remote Print	27
Using Epson Scan to Cloud	27
Using AirPrint	28
Using Google Cloud Print	29
Setting Up Google Cloud Print on a Chromebook	30
Wi-Fi Networking	32
Wi-Fi Infrastructure Mode Setup	32
Selecting Wireless Network Settings From the Control Panel	33
Wi-Fi Direct Mode Setup	35
Enabling Wi-Fi Direct Mode	36
Wi-Fi Protected Setup (WPS)	38
Using WPS to Connect to a Network	38
Printing a Network Status Sheet	39
Changing or Updating Network Connections	40
Accessing the Web Config Utility	40
Changing a USB Connection to a Wi-Fi Connection	41
Connecting to a New Wi-Fi Router	41
Disabling Wi-Fi Features	42
Loading Paper	43
Loading Paper for Documents in the Cassette	43
Loading Paper for Photos in the Cassette	48
Loading Envelopes in the Cassette	53
Paper Loading Capacity	56
Available Epson Papers	57
Borderless Paper Type Compatibility	59
Paper or Media Type Settings	60
Selecting the Paper Settings - Control Panel	60
Paper Source Settings	61
Selecting Universal Print Settings	61
Universal Print Settings Options	62
Placing Originals on the Product	64
Placing Originals on the Scanner Glass	64
Placing Originals in the Automatic Document Feeder	65
Copying	68
Copying Documents or Photos	68
Paper Size Settings - Copying	69
Copying Options	69
Printing from a Computer	71
Printing with Windows	71
Selecting Basic Print Settings - Windows	71
Print Quality Options - Windows	73
Multi-Page Printing Options - Windows	74
Selecting Double-sided Printing Settings - Windows	74
Double-sided Printing Options - Windows	77
Print Density Adjustments - Windows	78
Selecting Additional Layout and Print Options - Windows	79
Custom Color Correction Options - Windows	81
Image Options and Additional Settings - Windows	82
Header/Footer Settings - Windows	83
Selecting a Printing Preset - Windows	84
Selecting Extended Settings - Windows	85
Extended Settings - Windows	86
Printing Your Document or Photo - Windows	87
Checking Print Status - Windows	89
Selecting Default Print Settings - Windows	89
Changing the Language of the Printer Software Screens	90
Changing Automatic Update Options	91
Printing with OS X	92
Selecting Basic Print Settings - OS X	93
Print Quality Options - OS X	96
Print Options - OS X	96
Selecting Page Setup Settings - OS X	97
Selecting Print Layout Options - OS X	98
Selecting Double-sided Printing Settings - OS X	99
Double-sided Printing Options and Adjustments - OS X	100
Managing Color - OS X	101
Color Matching and Color Options - OS X	102
Selecting Printing Preferences - OS X	103
Printing Preferences - OS X	104
Printing Your Document or Photo - OS X	105
Checking Print Status - OS X	105
Cancelling Printing Using a Product Button	106
Scanning	107
Starting a Scan	107
Starting a Scan Using the Product Control Panel	107
Changing Default Scan Button Settings	109
Starting a Scan Using the Epson Scan Icon	109
Starting a Scan from a Scanning Program	111
Selecting Epson Scan Settings	113
Scan Modes	113
Selecting the Scan Mode	113
Scanning in Office Mode	114
Available Document Source Settings - Office Mode	116
Selecting a Scan Area - Office Mode	117
Available Image Adjustments - Office Mode	120
Scanning in Professional Mode	121
Available Document Source Settings - Professional Mode	124
Available Image Types - Professional Mode	124
Selecting a Scan Area - Professional Mode	124
Available Image Adjustments - Professional Mode	127
Selecting a Scan Size - Professional Mode	129
Image Preview Guidelines	132
Scan Resolution Guidelines	132
Selecting Scan File Settings	134
Available Scanned File Types and Optional Settings	136
Scanning with OS X Using Image Capture	137
Available Scan Settings - OS X Image Capture	139
Faxing	140
Connecting a Telephone or Answering Machine	140
Setting Up Fax Features	146
Setting Up Fax Features Using the Product Control Panel	146
Selecting Your Country or Region	146
Selecting the Date and Time	147
Using the Fax Setup Wizard	148
Selecting the Line Type	151
Setting the Number of Rings to Answer	152
Selecting Advanced Fax Settings	153
Basic Settings - Fax	153
Receive Settings - Fax	154
Security Settings - Fax	155
Printing Fax Reports	156
Fax Report Options	156
Setting Up Fax Features Using the Fax Utility - Windows	157
Setting Up Fax Features Using the Fax Utility - OS X	158
Setting Up Contacts and Contact Groups	159
Setting Up Contacts Using the Product Control Panel	160
Creating a Contact	160
Editing or Deleting a Contact	162
Creating a Contact Group	163
Editing or Deleting a Group	165
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	167
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	170
Sending Faxes	172
Sending Faxes from the Product Control Panel	172
Faxing from the Control Panel	172
Fax Send Settings	173
Dialing Fax Numbers from a Connected Telephone	175
Sending a Fax at a Specified Time	176
Sending Faxes Using the Fax Utility - Windows	177
Sending Faxes Using the Fax Utility - OS X	179
Receiving Faxes	182
Fax Reception	182
Receiving Faxes Automatically	183
Receiving Faxes Manually	183
Receiving a Fax by Polling	183
Replacing Ink Cartridges	185
Check Cartridge Status	185
Checking Cartridge Status on the LCD Screen	185
Checking Cartridge Status with Windows	186
Checking Cartridge Status with OS X	189
Purchase Epson Ink Cartridges	190
Ink Cartridge Part Numbers	190
Removing and Installing Ink Cartridges	191
Printing with Black Ink and Expended Color Cartridges	194
Printing with Expended Color Cartridges - Windows	195
Printing with Expended Color Cartridges - OS X	195
Conserving Low Black Ink with Windows	197
Adjusting Print Quality	198
Print Head Maintenance	198
Print Head Nozzle Check	198
Checking the Nozzles Using the Product Control Panel	198
Checking the Nozzles Using a Computer Utility	201
Print Head Cleaning	204
Cleaning the Print Head Using the Product Control Panel	204
Cleaning the Print Head Using a Computer Utility	205
Print Head Alignment	208
Aligning the Print Head Using the Product Control Panel	208
Aligning the Print Head Using a Computer Utility	209
Cleaning the Paper Path	211
Cleaning and Transporting Your Product	212
Cleaning Your Product	212
Transporting Your Product	214
Solving Problems	217
Checking for Software Updates	217
Product Status Messages	218
Running a Product Check	219
Resetting Control Panel Defaults	220
Solving Setup Problems	221
Noise After Ink Installation	221
Software Installation Problems	221
Solving Network Problems	222
Product Cannot Connect to a Wireless Router or Access Point	222
Network Software Cannot Find Product on a Network	224
Product Does Not Appear in OS X Printer Window	225
Cannot Print Over a Network	225
Cannot Scan Over a Network	226
Solving Copying Problems	227
Product Makes Noise, But Nothing Copies	227
Product Makes Noise When It Sits for a While	228
Solving Paper Problems	228
Paper Feeding Problems	228
Paper Jam Problems Inside the Product	229
Paper Jam Problems in the Paper Cassette	230
Paper Jam Problems in the Duplexer (Rear Cover)	232
Document Jams in the Automatic Document Feeder	235
Paper Ejection Problems	240
Solving Problems Printing from a Computer	240
Nothing Prints	240
Product Icon Does Not Appear in Windows Taskbar	241
Error After Cartridge Replacement	242
Printing is Slow	242
Solving Page Layout and Content Problems	243
Inverted Image	244
Too Many Copies Print	244
Blank Pages Print	245
Incorrect Margins on Printout	245
Border Appears on Borderless Prints	246
Incorrect Characters Print	246
Incorrect Image Size or Position	247
Slanted Printout	247
Solving Print Quality Problems	248
White or Dark Lines in Printout	248
Blurry or Smeared Printout	249
Faint Printout or Printout Has Gaps	250
Grainy Printout	251
Incorrect Colors	252
Solving Scanning Problems	253
Scanning Software Does Not Operate Correctly	253
Cannot Start Epson Scan	254
Solving Scanned Image Quality Problems	254
Image Consists of a Few Dots Only	255
Line of Dots Appears in All Scanned Images	255
Straight Lines in an Image Appear Crooked	256
Image is Distorted or Blurry	256
Image Colors are Patchy at the Edges	256
Image is Too Dark	256
Back of Original Image Appears in Scanned Image	257
Ripple Patterns Appear in an Image	257
Scanned Image Colors Do Not Match Original Colors	257
Scan Area is Not Adjustable in Thumbnail Preview	258
Scanned Image Edges are Cropped	258
Solving Faxing Problems	258
Cannot Send or Receive Faxes	259
Cannot Receive Faxes with a Telephone Connected to Your Product	260
When to Uninstall Your Product Software	260
Uninstalling Product Software - Windows	261
Uninstalling Product Software - OS X	262
Where to Get Help	262
Technical Specifications	264
Windows System Requirements	264
OS X System Requirements	265
Scanning Specifications	265
Automatic Document Feeder (ADF) Specifications	266
Fax Specifications	266
Paper Specifications	267
Printable Area Specifications	268
Ink Cartridge Specifications	269
Dimension Specifications	270
Electrical Specifications	270
Environmental Specifications	271
Interface Specifications	271
Network Interface Specifications	271
Safety and Approvals Specifications	272
Notices	273
Important Safety Instructions	273
General Product Safety Instructions	273
Ink Cartridge Safety Instructions	275
Wireless Connection Safety Instructions	276
Telephone Equipment Safety Instructions	276
LCD Screen Safety Instructions	276
FCC Compliance Statement	277
Software Notice	279
Trademarks	280
Copyright Notice	280
libTIFF Software Acknowledgment	281
A Note Concerning Responsible Use of Copyrighted Materials	281
Default Delay Times for Power Management for Epson Products	281