Epson XP-310 Quick Guide and Warranty - Page 21

■ If paper is jammed, follow these steps: 1. Gently pull out jammed paper from the output tray or sheet feeder. 2. If paper is stuck inside, lift up the scanner, remove the jammed paper and torn pieces, then lower the scanner. 3. Press x to resume printing. If the error message does not clear, turn the printer off and then back on. Print Quality Problems If you have any problems with the copy or print quality, try these solutions: ■ Make sure the document is placed flat against the document table glass and your Epson printer is not tilted or placed on an uneven surface. ■ Load the paper printable side up (usually the whiter, brighter, or glossy side). ■ Make sure your paper isn't damp or curled. ■ Use a support sheet with special paper or load your paper one sheet at a time. Remove sheets from the output tray so not too many collect at a time. ■ Make sure the type of paper you loaded matches the paper size and paper type settings on the control panel or in your printer software (see page 10). ■ For the best print quality, use Epson special paper and genuine Epson ink cartridges (see page 15). ■ If you notice light or dark bands across your printouts or they are too faint, you may need to clean the print head (see page 14). This unclogs the nozzles so they can deliver ink properly. Run a nozzle check as described on page 14 to see if the print head needs cleaning. ■ Clean the print head as described on page 14. ■ If you notice jagged vertical lines, you may need to align the print head. See your online User's Guide for instructions. Problems and Solutions 21