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Epson XP-434 User Manual - Page 248

Scanning Software Does Not Operate Correctly, Cannot Start Epson Scan, Parent topic

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Scanning Software Does Not Operate Correctly Cannot Start Epson Scan Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). Parent topic: Solving Scanning Problems Related references Windows System Requirements OS X System Requirements Cannot Start Epson Scan If you cannot start Epson Scan, try these solutions: • Make sure your product is turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan is selected in your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan. • Check the connection setting and test the connection using Epson Scan Settings: Windows 10: Click and select All apps. Select EPSON, then select EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button. 248

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	14
Adjusting Control Panel Position	15
Changing LCD Screen Language	16
Turning Off Control Panel Sounds	17
Product Parts Locations	17
Product Parts - Top	18
Product Parts - Inside	20
Product Parts - Back	21
The Power Off and Sleep Timers	21
Changing the Power Off and Sleep Timer Settings From the Control Panel	21
Changing the Power and Sleep Timer Settings - Windows	23
Changing the Power and Sleep Timer Settings - OS X	24
Epson Connect Solutions for Smartphones, Tablets, and More	25
Setting Up Epson Connect Services	26
Using Epson Email Print	27
Using the Epson iPrint Mobile App	28
Using the Epson Creative Print Mobile App	28
Using Epson Remote Print	29
Using Epson Scan to Cloud	30
Using Google Cloud Print	30
Setting Up Google Cloud Print on a Chromebook	31
Using AirPrint	32
Using the Mopria Print Service	33
Android Printing Using the Epson Print Enabler	33
Using Fire OS Printing	34
Using Windows 10 Mobile Printing	34
Using Epson Print and Scan App with Windows Tablets	35
Wi-Fi Networking	36
Wi-Fi Infrastructure Mode Setup	36
Selecting Wireless Network Settings From the Control Panel	37
Wi-Fi Direct Mode Setup	39
Enabling Wi-Fi Direct Mode	40
Wi-Fi Protected Setup (WPS)	42
Using WPS to Connect to a Network	43
Printing a Network Status Sheet	43
Changing or Updating Network Connections	45
Accessing the Web Config Utility	45
Changing a USB Connection to a Wi-Fi Connection	46
Connecting to a New Wi-Fi Router	46
Disabling Wi-Fi Features	47
Loading Paper	48
Loading Paper for Documents and Photos	48
Loading Envelopes	51
Paper Loading Capacity	54
Available Epson Papers	55
Borderless Paper Type Compatibility	56
Paper or Media Type Settings - Control Panel	57
Paper or Media Type Settings - Product Software	58
Placing Originals on the Product	59
Placing Originals on the Scanner Glass	59
Copying	62
Copying Documents or Photos	62
Paper Size Settings - Copying	64
Copying Options	64
Copying and Restoring Photos	65
Printing from a Computer	68
Printing with Windows	68
Selecting Basic Print Settings - Windows	68
Print Quality Options - Windows	71
Multi-Page Printing Options - Windows	71
Selecting Double-sided Printing Settings - Windows	71
Double-sided Printing Options - Windows	73
Selecting Additional Layout and Print Options - Windows	73
Custom Color Correction Options - Windows	75
Image Options and Additional Settings - Windows	76
Header/Footer Settings - Windows	77
Selecting a Printing Preset - Windows	78
Selecting Extended Settings - Windows	79
Extended Settings - Windows	80
Printing Your Document or Photo - Windows	81
Checking Print Status - Windows	83
Selecting Default Print Settings - Windows	83
Changing the Language of the Printer Software Screens	84
Changing Automatic Update Options	85
Printing with OS X	86
Selecting Basic Print Settings - OS X	87
Print Quality Settings - OS X	90
Print Options - OS X	91
Selecting Page Setup Settings - OS X	91
Selecting Print Layout Options - OS X	92
Managing Color - OS X	93
Color Matching and Color Options - OS X	94
Selecting Printing Preferences - OS X	95
Printing Preferences - OS X	96
Printing Your Document or Photo - OS X	96
Checking Print Status - OS X	97
Cancelling Printing Using a Product Button	98
Scanning	99
Starting a Scan	99
Starting a Scan Using the Product Control Panel	99
Changing Default Scan Button Settings	101
Starting a Scan Using the Epson Scan Icon	102
Starting a Scan from a Scanning Program	104
Selecting Epson Scan Settings	106
Scan Modes	106
Selecting the Scan Mode	107
Scanning in Full Auto Mode	107
Available Image Adjustments - Full Auto Mode	110
Scanning in Home Mode	110
Selecting a Scan Area - Home Mode	113
Available Image Adjustments - Home Mode	116
Selecting a Scan Size - Home Mode	117
Scanning in Office Mode	120
Selecting a Scan Area - Office Mode	121
Available Image Adjustments - Office Mode	123
Scanning in Professional Mode	124
Available Image Types - Professional Mode	127
Selecting a Scan Area - Professional Mode	127
Available Image Adjustments - Professional Mode	130
Selecting a Scan Size - Professional Mode	132
Image Preview Guidelines	135
Scan Resolution Guidelines	135
Selecting Scan File Settings	137
Available Scanned File Types and Optional Settings	138
Scanning with OS X Using Image Capture	139
Available Scan Settings - OS X Image Capture	141
Scanning from Smart Devices	141
Scanning Special Projects	141
Scanning to Online Destinations Using Easy Photo Scan	142
Scanning Using Easy Photo Scan	142
Uploading Scanned Images to Facebook	144
Uploading Scanned Images to Picasa	146
Uploading Scanned Images to Evernote	148
Uploading Scanned Images to SugarSync	150
Uploading Scanned Images to a Web Folder	152
Uploading Scanned Images to Email	154
Saving Scanned Images to a Folder	155
Epson JPEG File Settings	156
Epson TIFF and Multi-TIFF File Settings	157
Scanning to a PDF File	158
Restoring Photo Colors as You Scan	161
Using Memory Cards With Your Product	163
Inserting a Memory Card	163
Memory Card Types	164
Memory Card File Specifications	164
Removing a Memory Card	165
Printing from a Memory Card	165
Viewing and Printing Photos	166
Viewing and Printing Individual Photos	166
Viewing and Printing Individual Photos Using the Slide Show	168
Cropping Photos Displayed on the LCD Screen	171
Print Setting Options - Photo Mode	171
Printing Photo Layouts From a Memory Card	171
Photo Layout Options	174
Scanning to a Memory Card	174
Transferring Photos on a Memory Card	175
Setting Up File Sharing for Photo Transfers From Your Computer	175
Transferring Photos from a Memory Card to Your Computer	176
Printing Personalized Projects	178
Printing Lined Paper and Graph Paper	178
Printing Personalized Note Paper	180
Printing Calendar Pages	182
Replacing Ink Cartridges	185
Check Cartridge Status	185
Checking Cartridge Status on the LCD Screen	185
Checking Cartridge Status with Windows	187
Checking Cartridge Status with OS X	190
Purchase Epson Ink Cartridges	191
Ink Cartridge Part Numbers	191
Removing and Installing Ink Cartridges	192
Replacing Ink Cartridges Using a Computer Utility	197
Printing with Black Ink and Expended Color Cartridges	198
Printing with Expended Color Cartridges - Windows	198
Printing with Expended Color Cartridges - OS X	199
Conserving Low Black Ink with Windows	200
Adjusting Print Quality	202
Print Head Maintenance	202
Print Head Nozzle Check	202
Checking the Nozzles Using the Product Control Panel	202
Checking the Nozzles Using a Computer Utility	205
Print Head Cleaning	206
Cleaning the Print Head Using the Product Control Panel	207
Cleaning the Print Head Using a Computer Utility	209
Print Head Alignment	212
Aligning the Print Head Using the Product Control Panel	212
Aligning the Print Head Using a Computer Utility	214
Cleaning the Paper Path	216
Cleaning and Transporting Your Product	217
Cleaning Your Product	217
Transporting Your Product	217
Solving Problems	220
Checking for Software Updates	220
Product Status Messages	221
Running a Product Check	222
Resetting Control Panel Defaults	224
Solving Setup Problems	225
Noise After Ink Installation	226
Software Installation Problems	226
Control Panel Setup Problems	226
USB Connection Problems	227
Solving Network Problems	227
Product Cannot Connect to a Wireless Router or Access Point	227
Network Software Cannot Find Product on a Network	228
Product Does Not Appear in OS X Printer Window	229
Cannot Print Over a Network	230
Cannot Scan Over a Network	231
Solving Copying Problems	232
Product Makes Noise, But Nothing Copies	232
Product Makes Noise When It Sits for a While	233
Solving Paper Problems	233
Paper Feeding Problems	233
Paper Jam Problems	234
Paper Ejection Problems	235
Solving Problems Printing from a Computer	235
Nothing Prints	236
Product Icon Does Not Appear in Windows Taskbar	236
Error After Cartridge Replacement	237
Printing is Slow	238
Solving Page Layout and Content Problems	239
Inverted Image	239
Too Many Copies Print	239
Blank Pages Print	240
Incorrect Margins on Printout	240
Border Appears on Borderless Prints	241
Incorrect Characters Print	241
Incorrect Image Size or Position	242
Slanted Printout	242
Solving Print Quality Problems	243
White or Dark Lines in Printout	243
Blurry or Smeared Printout	244
Faint Printout or Printout Has Gaps	245
Grainy Printout	246
Incorrect Colors	247
Solving Scanning Problems	247
Scanning Software Does Not Operate Correctly	248
Cannot Start Epson Scan	248
Solving Scanned Image Quality Problems	249
Image Consists of a Few Dots Only	250
Line of Dots Appears in All Scanned Images	250
Straight Lines in an Image Appear Crooked	250
Image is Distorted or Blurry	251
Image Colors are Patchy at the Edges	251
Image is Too Dark	251
Back of Original Image Appears in Scanned Image	252
Ripple Patterns Appear in an Image	252
Image is Scanned Upside-Down	252
Scanned Image Colors Do Not Match Original Colors	253
Scan Area is Not Adjustable in Thumbnail Preview	253
Scanned Image Edges are Cropped	253
Solving Memory Card Problems	254
Memory Card Does Not Fit Into a Slot	254
Cannot View or Print Photos from a Memory Card	254
Cannot Transfer Photos To or From a Memory Card	255
Uninstall Your Product Software	255
Uninstalling Product Software - Windows	256
Uninstalling Product Software - OS X	257
Where to Get Help	258
Technical Specifications	259
Windows System Requirements	259
OS X System Requirements	260
Printing Specifications	260
Scanning Specifications	260
Paper Specifications	261
Printable Area Specifications	262
Ink Cartridge Specifications	264
Memory Card Specifications	265
Dimension Specifications	266
Electrical Specifications	266
Environmental Specifications	267
Interface Specifications	267
Network Interface Specifications	267
Safety and Approvals Specifications	268
Notices	269
General Product Safety Instructions	269
Ink Cartridge Safety Instructions	271
LCD Screen Safety Instructions	272
Wireless Connection Safety Instructions	272
FCC Compliance Statement	272
Trademarks	273
Copyright Notice	273
libTIFF Software Acknowledgment	274
A Note Concerning Responsible Use of Copyrighted Materials	275
Default Delay Times for Power Management for Epson Products	275