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Epson XP-5100 Users Guide - Page 219

Solving Problems, Checking for Software Updates

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Solving Problems Check these sections for solutions to problems you may have using your product. Checking for Software Updates Product Status Messages Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Memory Card Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. Note: Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure your printer functions as designed. Your printer was designed to work only with genuine Epson ink cartridges, therefore some updates may affect the functionality of third-party ink. • Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: • Accessing the Windows Desktop and right-clicking the icon for your product in the right side of the Windows taskbar, or clicking the up arrow and right-clicking . 219

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
The LCD Screen	16
Status Icon Information	16
Navigating the LCD Screen	17
Entering Characters on the LCD Screen	19
Viewing Animations	21
Changing LCD Screen Language	22
Adjusting the Screen Brightness	23
Product Parts Locations	24
Product Parts - Front	25
Product Parts - Inside	26
Product Parts - Back	27
Using Power Saving Settings	28
Changing the Sleep Timer Settings	28
Changing the Power Off Timer Settings	29
Epson Connect Solutions for Smartphones, Tablets, and More	29
Setting Up Epson Connect Services	30
Using Epson Email Print	32
Using the Epson iPrint Mobile App	32
Using Epson Remote Print	33
Using Epson Scan to Cloud	33
Using AirPrint	34
Using Google Cloud Print	35
Setting Up Google Cloud Print on a Chromebook	36
Android Printing Using the Epson Print Enabler	37
Using Fire OS Printing	37
Using Windows 10 Mobile Printing	38
Using Epson Print and Scan App with Windows Tablets	38
Using the Mopria Print Service	39
Wi-Fi Networking	40
Network Security Recommendations	40
Wi-Fi Infrastructure Mode Setup	41
Selecting Wireless Network Settings from the Control Panel	42
Wi-Fi Direct Mode Setup	45
Enabling Wi-Fi Direct Mode	45
Wi-Fi Protected Setup (WPS)	47
Using WPS to Connect to a Network	47
Printing a Network Status Sheet	48
Changing or Updating Network Connections	49
Accessing the Web Config Utility	49
Changing a USB Connection to a Wi-Fi Connection	50
Connecting to a New Wi-Fi Router	50
Disabling Wi-Fi Features	51
Loading Paper	53
Loading Paper in the Cassette	53
Paper Loading Capacity	57
Turning Off the Paper Setting Alert	58
Double-sided Printing Capacity	59
Available Epson Papers	61
Borderless Paper Type Compatibility	62
Paper or Media Type Settings - Printing Software	63
Selecting the Paper Settings - Control Panel	64
Paper Type Settings - Control Panel	66
Placing Originals on the Product	68
Placing Originals on the Scanner Glass	68
Copying	72
Copying Documents or Photos	72
Copying Restored Photos	73
Copying Books, ID Cards, or Borderless Photos	75
Copying Options	76
Printing from a Computer	78
Printing with Windows	78
Selecting Basic Print Settings - Windows	79
Print Quality Options - Windows	81
Multi-Page Printing Options - Windows	81
Selecting Double-sided Printing Settings - Windows	82
Double-sided Printing Options - Windows	84
Print Density Adjustments - Windows	85
Selecting Additional Layout and Print Options - Windows	86
Custom Color Correction Options - Windows	88
Image Options and Additional Settings - Windows	89
Header/Footer Settings - Windows	90
Selecting a Printing Preset - Windows	91
Selecting Extended Settings - Windows	92
Extended Settings - Windows	93
Printing Your Document or Photo - Windows	94
Checking Print Status - Windows	96
Selecting Default Print Settings - Windows	96
Changing the Language of the Printer Software Screens	97
Changing Automatic Update Options	98
Printing with the Built-in Epson Driver - Windows 10 S	99
Selecting Print Settings - Windows 10 S	100
Printing on a Mac	103
Selecting Basic Print Settings - Mac	104
Print Quality Settings - Mac	108
Print Options - Mac	108
Selecting Page Setup Settings - Mac	109
Selecting Print Layout Options - Mac	110
Selecting Double-sided Printing Settings - Mac	111
Double-sided Printing Options and Adjustments - Mac	112
Managing Color - Mac	113
Color Matching and Color Options - Mac	114
Selecting Printing Preferences - Mac	115
Printing Preferences - Mac	116
Printing Your Document or Photo - Mac	117
Checking Print Status - Mac	118
Printing From a Chromebook	118
Cancelling Printing Using a Product Button	120
Scanning	121
Starting a Scan	121
Starting a Scan Using the Product Control Panel	121
Scanning to a Memory Device	123
Scanning to a Connected Computer	124
Scanning to the Cloud	126
Scanning Using Web Services for Devices (WSD) - Windows	128
Control Panel Scanning Options	129
Changing Default Scan Job Settings	130
Starting a Scan Using the Epson Scan 2 Icon	130
Starting a Scan from a Scanning Program	132
Starting a Scan from a Smart Device	134
Scanning in Epson Scan 2	134
Additional Scanning Settings - Main Settings Tab	137
Additional Scanning Settings - Advanced Settings Tab	138
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	139
Image Format Options	140
Scan Resolution Guidelines	141
Scanning to Online Destinations Using Easy Photo Scan	142
Scanning Using Easy Photo Scan	142
Uploading Scanned Images to Facebook	144
Uploading Scanned Images to Google Photos	146
Uploading Scanned Images to Evernote	148
Uploading Scanned Images to SugarSync	150
Uploading Scanned Images to a Web Folder	152
Uploading Scanned Images to Email	154
Saving Scanned Images to a Folder	155
Epson JPEG File Settings	156
Epson TIFF and Multi-TIFF File Settings	157
Using Memory Cards with Your Product	159
Inserting a Memory Card	159
Memory Card Types	160
Memory Card File Specifications	160
Removing a Memory Card	161
Printing from a Memory Card	161
Viewing and Printing Photos	162
Viewing and Printing Photos From the LCD Screen	162
Memory Card Print Settings	165
Printing Photo Layouts from a Memory Card	166
Printing ID Photos from a Memory Card	169
Printing Photos with a Template	171
Transferring Photos on a Memory Card	173
Setting Up File Sharing for Photo Transfers from Your Computer	174
Transferring Photos from a Memory Card to Your Computer	175
Printing Personalized Projects	176
Printing Calendar Pages	176
Printing Lined Paper, Graph Paper, and Music Sheets	177
Printing Personalized Note Paper	178
Replacing Ink Cartridges and Maintenance Boxes	180
Check Cartridge and Maintenance Box Status	180
Checking Cartridge and Maintenance Box Status on the LCD Screen	180
Checking Cartridge and Maintenance Box Status - Windows	181
Checking Cartridge and Maintenance Box Status - Mac	184
Purchase Epson Ink Cartridges and Maintenance Box	185
Ink Cartridge and Maintenance Box Part Numbers	185
Removing and Installing Ink Cartridges	186
Printing with Black Ink and Expended Color Cartridges	191
Printing with Expended Color Cartridges - Control Panel	192
Printing with Expended Color Cartridges - Windows	192
Printing with Expended Color Cartridges - Mac	193
Conserving Low Black Ink with Windows	195
Maintenance Box Replacement	195
Adjusting Print Quality	197
Print Head Maintenance	197
Print Head Nozzle Check	197
Checking the Nozzles Using the Product Control Panel	197
Checking the Nozzles Using a Computer Utility	200
Print Head Cleaning	202
Cleaning the Print Head Using the Product Control Panel	203
Cleaning the Print Head Using a Computer Utility	204
Aligning the Print Head Using the Product Control Panel	207
Cleaning the Paper Guide	209
Cleaning and Transporting Your Product	211
Cleaning Your Product	211
Cleaning the Paper Rollers	211
Cleaning the Print Head Path	213
Transporting Your Product	216
Solving Problems	219
Checking for Software Updates	219
Product Status Messages	220
Running a Product Check	222
Resetting Control Panel Defaults	223
Solving Setup Problems	224
Product Does Not Turn On or Off	225
Noise After Ink Installation	225
Software Installation Problems	225
Solving Network Problems	226
Product Cannot Connect to a Wireless Router or Access Point	226
Network Software Cannot Find Product on a Network	227
Product Does Not Appear in Mac Printer Window	228
Cannot Print Over a Network	229
Cannot Scan Over a Network	230
Solving Copying Problems	231
Product Makes Noise, But Nothing Copies	231
Product Makes Noise When It Sits for a While	231
Solving Paper Problems	231
Paper Feeding Problems	232
Paper Jams Inside the Product	232
Paper Ejection Problems	233
Solving Problems Printing from a Computer	234
Nothing Prints	234
Product Icon Does Not Appear in Windows Taskbar	235
Printing is Slow	235
Solving Page Layout and Content Problems	237
Inverted Image	237
Too Many Copies Print	238
Blank Pages Print	238
Incorrect Margins on Printout	239
Border Appears on Borderless Prints	239
Incorrect Characters Print	240
Incorrect Image Size or Position	240
Slanted Printout	241
Solving Print Quality Problems	242
White or Dark Lines in Printout	242
Blurry or Smeared Printout	243
Faint Printout or Printout Has Gaps	244
Grainy Printout	245
Incorrect Colors	245
Solving Scanning Problems	246
Scanning Software Does Not Operate Correctly	247
Cannot Start Epson Scan 2	247
Scanning is Slow	248
Solving Scanned Image Quality Problems	248
Image Consists of a Few Dots Only	249
Line of Dots Appears in All Scanned Images	249
Straight Lines in an Image Appear Crooked	249
Image is Distorted or Blurry	249
Image Colors are Patchy at the Edges	250
Image is Too Dark	250
Back of Original Image Appears in Scanned Image	250
Ripple Patterns Appear in an Image	251
Scanned Image Colors Do Not Match Original Colors	251
Scanned Image Edges are Cropped	251
Solving Memory Card Problems	252
Memory Card Does Not Fit Into a Slot	252
Cannot View or Print Photos from a Memory Card or Device	252
Cannot Transfer Photos to or from a Memory Card or Device	253
Uninstall Your Product Software	253
Uninstalling Product Software - Windows	253
Uninstalling Product Software - Mac	254
Where to Get Help	255
Technical Specifications	257
Windows System Requirements	257
Mac System Requirements	258
Paper Specifications	258
Printable Area Specifications	259
Scanning Specifications	261
Ink Cartridge Specifications	262
Memory Card Specifications	263
Dimension Specifications	264
Electrical Specifications	264
Environmental Specifications	264
Interface Specifications	265
Network Interface Specifications	265
Safety and Approvals Specifications	265
Notices	267
Important Safety Instructions	267
General Product Safety Instructions	267
Ink Cartridge Safety Instructions	269
Wireless Connection Safety Instructions	270
LCD Screen Safety Instructions	270
Important Privacy Notice (Printer Serial Number)	271
FCC Compliance Statement	271
Binding Arbitration and Class Waiver	272
Trademarks	275
Copyright Notice	275
libTIFF Software Acknowledgment	276
A Note Concerning Responsible Use of Copyrighted Materials	277
Default Delay Times for Power Management for Epson Products	277