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Epson XP-5200 Users Guide - Page 201

Product Status Messages, EPSON Software Updater

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• On the Maintenance tab in the printer settings window You can also update the software by selecting EPSON Software Updater in the EPSON or Epson Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x, 10.13.x, 10.14.x, 10.15.x, 11.x, or 12.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. Parent topic: Solving Problems Related tasks Changing Automatic Update Options Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen. You can also press the help button to see help information and how-to instructions on the screen. LCD screen message Condition/solution Printer error. Turn on the printer again. See your documentation for more details. A fatal error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam or any protective material inside the product. If there is no paper jam or protective material, contact Epson for support. Paper out in XX. Load paper in the paper cassette and insert the cassette all the way in. You need to replace Ink The ink cartridge is expended. Replace the cartridge. Cartridge(s). The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support. The ink pad is near the end of its service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, select Dismiss.) 201

Section	Page
Contents	3
Product Basics	12
Product Parts Locations	12
Product Parts - Front	13
Product Parts - Inside	14
Product Parts - Back	15
Using the Control Panel	15
Control Panel Buttons and Lights	16
The LCD Screen	17
Status Icon Information	17
Entering Characters on the LCD Screen	19
Viewing Animations	19
Changing LCD Screen Language	20
Adjusting the Screen Brightness	20
Preventing PC Connection via USB	21
Using Power Saving Settings	22
Changing the Sleep Timer Settings	22
Changing the Power Off Timer Settings	22
Using the Epson Smart Panel Mobile App	22
Voice-activated Printing	23
Epson Connect Solutions for Smartphones, Tablets, and More	24
Setting Up Epson Connect Services	24
Using Epson Email Print	25
Using Epson Remote Print	25
Using Epson Scan to Cloud	26
Using AirPrint	27
Setting Up Printing on a Chromebook	27
Android Printing Using the Epson Print Enabler	28
Using Epson Print and Scan App with Windows Tablets	28
Using the Mopria Print Service	29
Wi-Fi Networking	30
Network Security Recommendations	30
Wi-Fi Infrastructure Mode Setup	31
Selecting Wireless Network Settings from the Control Panel	32
Wi-Fi Direct Mode Setup	35
Enabling Wi-Fi Direct Mode	35
Wi-Fi Protected Setup (WPS)	36
Using WPS to Connect to a Network	37
Printing a Network Status Sheet	38
Printing a Network Connection Report	38
Network Connection Report Codes and Messages	39
Changing or Updating Network Connections	44
Accessing the Web Config Utility	44
Changing a USB Connection to a Wi-Fi Connection	45
Connecting to a New Wi-Fi Router	46
Disabling Wi-Fi Features	46
Disabling Wi-Fi Direct (Simple AP) Mode	47
Loading Paper	49
Loading Paper in the Cassette	49
Paper Loading Capacity	55
Double-sided Printing Capacity	57
Borderless Paper Type Compatibility	59
Compatible Epson Papers	59
Turning Off the Paper Setting Alert	61
Selecting the Paper Settings - Control Panel	62
Paper Type Settings - Control Panel	62
Paper or Media Type Settings - Printing Software	63
Placing Originals on the Product	65
Placing Originals on the Scanner Glass	65
Copying	68
Copying Documents or Photos	68
Copying Books, ID Cards, or Borderless Photos	69
Copying Options	70
Printing from a Computer	72
Printing with Windows	72
Selecting Basic Print Settings - Windows	73
Print Quality Options - Windows	75
Multi-Page Printing Options - Windows	76
Selecting Double-sided Printing Settings - Windows	76
Double-sided Printing Options - Windows	79
Print Density Adjustments - Windows	79
Selecting Additional Layout and Print Options - Windows	80
Custom Color Correction Options - Windows	82
Image Options and Additional Settings - Windows	83
Header/Footer Settings - Windows	84
Selecting a Printing Preset - Windows	86
Selecting Extended Settings - Windows	87
Extended Settings - Windows	89
Printing Your Document or Photo - Windows	90
Checking Print Status - Windows	92
Selecting Default Print Settings - Windows	92
Changing the Language of the Printer Software Screens	93
Changing Automatic Update Options	94
Printing with the Built-in Epson Driver - Windows 10 S	95
Selecting Print Settings - Windows 10 S	96
Printing on a Mac	100
Selecting Basic Print Settings - Mac	101
Print Quality Settings - Mac	104
Print Options - Mac	104
Selecting Page Setup Settings - Mac	105
Selecting Print Layout Options - Mac	106
Selecting Double-sided Printing Settings - Mac	107
Double-sided Printing Options and Adjustments - Mac	108
Managing Color - Mac	109
Color Matching and Color Options - Mac	110
Selecting Printing Preferences - Mac	111
Printing Preferences - Mac	112
Printing Your Document - Mac	113
Checking Print Status - Mac	114
Printing from a Smartphone or Tablet	115
Printing with Epson Photo+	115
Cancelling Printing Using a Product Button	115
Scanning	116
Starting a Scan	116
Starting a Scan Using the Product Control Panel	116
Scanning to a Connected Computer	117
Scanning to the Cloud	118
Setting Up a WSD Port (Windows 7/Windows Vista)	119
Control Panel Scanning Options	120
Starting a Scan Using Epson ScanSmart	121
Starting a Scan Using the Epson Scan 2 Icon	122
Starting a Scan from a Scanning Program	125
Starting a Scan from a Smartphone or Tablet	127
Scanning a Document in Epson ScanSmart	127
Saving a Scan	130
Attaching a Scan to Email	131
Sending a Scan to a Cloud Service	132
Printing a Scan	133
Selecting Epson ScanSmart Settings	135
Changing the Epson Product	135
Changing the Scan Settings	136
Changing the File Name Settings	138
Changing the Save Settings	139
Save Settings	141
Customizing Action Icons	143
Scanning in Epson Scan 2	144
Additional Scanning Settings - Main Settings Tab	147
Additional Scanning Settings - Advanced Settings Tab	148
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	149
Image Format Options	150
Scan Resolution Guidelines	151
Replacing Ink Cartridges and Maintenance Boxes	153
Ink Safety Precautions	153
Check Cartridge and Maintenance Box Status	155
Checking Cartridge and Maintenance Box Status on the LCD Screen	155
Checking Cartridge and Maintenance Box Status - Windows	156
Checking Cartridge and Maintenance Box Status - Mac	159
Purchase Epson Ink Cartridges and Maintenance Box	161
Ink Cartridge and Maintenance Box Part Numbers	161
Removing and Installing Ink Cartridges	162
Printing with Black Ink and Expended Color Cartridges	168
Printing with Expended Color Cartridges - Control Panel	168
Printing with Expended Color Cartridges - Windows	168
Printing with Expended Color Cartridges - Mac	169
Conserving Low Black Ink with Windows	171
Maintenance Box Replacement	172
Adjusting Print Quality	173
Print Head Maintenance	173
Print Head Nozzle Check	173
Checking the Nozzles Using the Product Control Panel	174
Checking the Nozzles Using a Computer Utility	175
Print Head Cleaning	178
Cleaning the Print Head Using the Product Control Panel	178
Cleaning the Print Head Using a Computer Utility	180
Power Cleaning	183
Power Cleaning Using the Product Control Panel	183
Power Cleaning Using a Computer Utility	184
Aligning the Print Head Using the Product Control Panel	186
Cleaning the Paper Guide	186
Cleaning and Transporting Your Product	190
Cleaning Your Product	190
Cleaning the Paper Rollers	190
Cleaning the Print Head Path	192
Transporting Your Product	196
Solving Problems	200
Checking for Software Updates	200
Product Status Messages	201
Running a Product Check	203
Resetting Control Panel Defaults	204
Solving Setup Problems	205
Product Does Not Turn On or Off	206
Noise After Ink Installation	206
Software Installation Problems	206
Solving Network Problems	207
Product Cannot Connect to a Wireless Router or Access Point	207
Network Software Cannot Find Product on a Network	209
Product Does Not Appear in Mac Printer Window	210
Cannot Print Over a Network	211
Cannot Scan Over a Network	212
Wireless Network Connection is Unstable on a Mac	213
Solving Copying Problems	213
Product Makes Noise, But Nothing Copies	213
Product Makes Noise When It Sits for a While	213
Solving Paper Problems	213
Paper Feeding Problems	214
Paper Jam Problems Inside the Product	215
Paper Jam Problems in the Rear Cover	217
Paper Ejection Problems	219
Solving Problems Printing from a Computer	220
Nothing Prints	220
Product Icon Does Not Appear in Windows Taskbar	221
Printing is Slow	222
Solving Page Layout and Content Problems	224
Inverted Image	224
Too Many Copies Print	224
Blank Pages Print	225
Incorrect Margins on Printout	225
Border Appears on Borderless Prints	226
Incorrect Characters Print	227
Incorrect Image Size or Position	227
Slanted Printout	228
Solving Print Quality Problems	228
White or Dark Lines in Printout	229
Blurry or Smeared Printout	230
Faint Printout or Printout Has Gaps	231
Grainy Printout	232
Incorrect Colors	233
Solving Scanning Problems	234
Scanning Software Does Not Operate Correctly	234
Cannot Start Epson Scan 2	234
Scanning is Slow	235
Cannot Send Scans to a Cloud Service	236
Solving Scanned Image Quality Problems	236
Scanned Image Quality Problems	236
Image Consists of a Few Dots Only	238
Line of Dots Appears in All Scanned Images	238
Straight Lines in an Image Appear Crooked	239
Characters are Not Recognized During Conversion to Editable Text (OCR)	239
Image Colors are Patchy at the Edges	239
Ripple Patterns Appear in an Image	240
Scanned Image Edges are Cropped	240
Resetting the Epson Scan 2 Settings	240
Uninstall Your Product Software	241
Uninstalling Product Software - Windows	241
Uninstalling Product Software - Mac	242
Where to Get Help	243
Technical Specifications	245
Windows System Requirements	245
Mac System Requirements	246
Paper Specifications	246
Printable Area Specifications	248
Scanning Specifications	249
Ink Cartridge Specifications	250
Dimension Specifications	251
Electrical Specifications	251
Environmental Specifications	252
Interface Specifications	252
Network Interface Specifications	252
Safety and Approvals Specifications	253
Notices	255
Important Safety Instructions	255
General Product Safety Instructions	255
Wireless Connection Safety Instructions	257
LCD Screen Safety Instructions	257
Important Privacy Notice (Printer Serial Number)	258
FCC Compliance Statement	258
Binding Arbitration and Class Waiver	259
Trademarks	262
Copyright Notice	263
libTIFF Software Acknowledgment	263
A Note Concerning Responsible Use of Copyrighted Materials	264
Default Delay Times for Power Management for Epson Products	264