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Epson XP-6100 Users Guide - Page 302

Solving Scanning Problems, Scanning Software Does Not Operate Correctly, Cannot Start Epson Scan 2

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Selecting the Paper Settings for Each Source - Control Panel Related topics Replacing Ink Cartridges and Maintenance Boxes Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Scanning is Slow Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel. Parent topic: Solving Scanning Problems Cannot Start Epson Scan 2 If you cannot start Epson Scan 2, try these solutions: • Make sure your product is turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan 2 is selected as your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2. • Check the connection setting and test the connection using Epson Scan 2 Utility: Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. 302

Section	Page
Contents	3
Product Basics	14
Product Parts Locations	14
Product Parts - Front	15
Product Parts - Inside	17
Product Parts - Back	19
Using the Control Panel	19
Control Panel Buttons and Lights	20
Adjusting Control Panel Position	21
The LCD Screen	21
Status Icon Information	22
Navigating the LCD Screen	22
Entering Characters on the LCD Screen	24
Changing LCD Screen Language	25
Adjusting the Screen Brightness	26
Using Power Saving Settings	27
Changing the Sleep Timer Settings	27
Changing the Power Off Timer Settings	28
Epson Connect Solutions for Smartphones, Tablets, and More	29
Setting Up Epson Connect Services	30
Using Epson Email Print	31
Using the Epson iPrint Mobile App	32
Using Epson Remote Print	32
Using Epson Scan to Cloud	33
Voice-activated Printing	33
Using AirPrint	34
Using Google Cloud Print	35
Setting Up Google Cloud Print on a Chromebook	36
Android Printing Using the Epson Print Enabler	37
Using Fire OS Printing	37
Using Windows 10 Mobile Printing	38
Using Epson Print and Scan App with Windows Tablets	38
Using the Mopria Print Service	39
Wi-Fi Networking	40
Network Security Recommendations	40
Wi-Fi Infrastructure Mode Setup	41
Selecting Wireless Network Settings from the Control Panel	42
Wi-Fi Direct Mode Setup	45
Connecting to a Mobile Device Using Wi-Fi Direct	45
Enabling Wi-Fi Direct Mode (Simple AP)	47
Wi-Fi Protected Setup (WPS)	48
Using WPS to Connect to a Network	49
Printing a Network Status Sheet	50
Printing a Network Connection Report	51
Network Connection Report Codes and Messages	52
Changing or Updating Network Connections	58
Accessing the Web Config Utility	58
Changing a USB Connection to a Wi-Fi Connection	59
Connecting to a New Wi-Fi Router	59
Disabling Wi-Fi Features	60
Loading Paper	62
Loading Paper in Cassette 1 (Upper Cassette)	62
Loading Paper in Cassette 2 (Lower Cassette)	67
Paper Loading Capacity	73
Double-sided Printing Capacity	74
Borderless Paper Type Compatibility	76
Compatible Epson Papers	76
Paper or Media Type Settings - Printing Software	78
Selecting the Paper Settings for Each Source - Control Panel	79
Paper or Media Type Settings - Control Panel	80
Placing Originals on the Product	82
Placing Originals on the Scanner Glass	82
Copying	86
Copying Documents or Photos	86
Restoring Photos While Copying	87
Copying Books, ID Cards, or Borderless Photos	89
Copying Options	90
Printing from a Computer	92
Printing with Windows	92
Selecting Basic Print Settings - Windows	93
Print Quality Options - Windows	95
Multi-Page Printing Options - Windows	95
Selecting Double-sided Printing Settings - Windows	95
Double-sided Printing Options - Windows	98
Print Density Adjustments - Windows	99
Selecting Additional Layout and Print Options - Windows	100
Custom Color Correction Options - Windows	102
Image Options and Additional Settings - Windows	103
Header/Footer Settings - Windows	104
Selecting a Printing Preset - Windows	105
Selecting Extended Settings - Windows	105
Extended Settings - Windows	107
Printing Your Document or Photo - Windows	108
Checking Print Status - Windows	110
Selecting Default Print Settings - Windows	111
Changing the Language of the Printer Software Screens	112
Changing Automatic Update Options	113
Printing with the Built-in Epson Driver - Windows 10 S	114
Selecting Print Settings - Windows 10 S	114
Printing on a Mac	118
Selecting Basic Print Settings - Mac	119
Print Quality Settings - Mac	123
Print Options - Mac	123
Selecting Page Setup Settings - Mac	124
Selecting Print Layout Options - Mac	125
Selecting Double-sided Printing Settings - Mac	126
Double-sided Printing Options and Adjustments - Mac	127
Managing Color - Mac	128
Color Matching and Color Options - Mac	129
Selecting Printing Preferences - Mac	130
Printing Preferences - Mac	131
Printing Your Document or Photo - Mac	132
Checking Print Status - Mac	133
Cancelling Printing Using a Product Button	133
Scanning	134
Starting a Scan	134
Starting a Scan Using the Product Control Panel	134
Scanning to a Memory Device	135
Scanning to a Connected Computer	137
Scanning to the Cloud	139
Setting Up a WSD Port (Windows 7/Windows Vista)	140
Control Panel Scanning Options	141
Changing Default Scan Job Settings	142
Starting a Scan Using the Epson Scan 2 Icon	143
Starting a Scan from a Scanning Program	145
Starting a Scan from a Smart Device	147
Scanning in Epson Scan 2	147
Additional Scanning Settings - Main Settings Tab	150
Additional Scanning Settings - Advanced Settings Tab	151
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	152
Image Format Options	153
Scan Resolution Guidelines	154
Scanning to Online Destinations Using Easy Photo Scan	155
Scanning Using Easy Photo Scan	155
Uploading Scanned Images to Google Photos	157
Uploading Scanned Images to Evernote	159
Uploading Scanned Images to SugarSync	161
Uploading Scanned Images to a Web Folder	163
Uploading Scanned Images to Email	165
Saving Scanned Images to a Folder	166
Epson JPEG File Settings	167
Epson TIFF and Multi-TIFF File Settings	169
Using Memory Cards with Your Product	170
Inserting a Memory Card	170
Memory Card Types	171
Memory Card File Specifications	172
Removing a Memory Card	172
Printing from a Memory Card	174
Viewing and Printing Photos	174
Viewing and Printing Photos From the LCD Screen	174
Memory Card or External USB Device Print Settings	177
Printing Photo Layouts from a Memory Card	179
Printing ID Photos from a Memory Card	182
Printing Photos with a Template	185
Transferring Photos on a Memory Card	187
Setting Up File Sharing for Photo Transfers from Your Computer	187
Transferring Photos from a Memory Card to Your Computer	188
Using an External Device with Your Product	190
Printing from a Camera	190
Selecting Print and Photo Adjustment Settings	190
Print Settings - Camera	193
Photo Adjustments - Camera	194
Connecting and Printing from a Camera	196
Printing from a Camera Wirelessly	198
Viewing or Printing from a USB Flash Drive or External Device	198
USB Device File Specifications	199
Connecting and Using a USB Flash Drive or External Device	199
Printing Personalized Projects	202
Printing Coloring Book Pages	202
Printing Calendar Pages	204
Printing Schedule Pages	205
Printing Lined Paper, Graph Paper, and Music Sheets	206
Printing Personalized Note Paper	207
Printing on CDs/DVDs	209
CD/DVD Printing Features	209
Loading a CD/DVD	209
Removing a Printed CD/DVD	210
Placing a CD/DVD on the Scanner Glass	211
Copying onto a CD/DVD	212
Printing Photos from a Memory Card Onto a CD/DVD	213
Printing a Jewel Case Insert from a Memory Card	214
Printing on CDs/DVDs from a Computer	215
Starting Epson Print CD - Windows	216
Printing Your CD/DVD Design - Windows	217
Starting Epson Print CD - Mac	218
Printing Your CD/DVD Design - Mac	218
Replacing Ink Cartridges and Maintenance Boxes	220
Check Cartridge and Maintenance Box Status	220
Checking Ink Cartridge and Maintenance Box Status on the LCD Screen	220
Checking Cartridge and Maintenance Box Status - Windows	221
Checking Cartridge and Maintenance Box Status - Mac	224
Purchase Epson Ink Cartridges and Maintenance Box	226
Ink Cartridge and Maintenance Box Part Numbers	226
Removing and Installing Ink Cartridges	227
Printing with Black Ink and Expended Color Cartridges	232
Printing with Expended Color Cartridges - Control Panel	233
Printing with Expended Color Cartridges - Windows	233
Printing with Expended Color Cartridges - Mac	234
Conserving Low Black Ink with Windows	236
Replacing the Maintenance Box	236
Adjusting Print Quality	241
Print Head Maintenance	241
Print Head Nozzle Check	241
Checking the Nozzles Using the Product Control Panel	241
Checking the Nozzles Using a Computer Utility	244
Print Head Cleaning	245
Cleaning the Print Head Using the Product Control Panel	246
Cleaning the Print Head Using a Computer Utility	249
Aligning the Print Head Using the Product Control Panel	251
Cleaning the Paper Guide	253
Cleaning and Transporting Your Product	257
Cleaning Your Product	257
Cleaning the Paper Rollers	257
Cleaning the Print Head Path	259
Transporting Your Product	262
Solving Problems	265
Checking for Software Updates	265
Viewing the Help Screen	266
Product Status Messages	267
Running a Product Check	271
Resetting Control Panel Defaults	273
Solving Setup Problems	273
Product Does Not Turn On or Off	274
Noise After Ink Installation	274
Software Installation Problems	274
Solving Network Problems	275
Product Cannot Connect to a Wireless Router or Access Point	275
Network Software Cannot Find Product on a Network	277
Product Does Not Appear in Mac Printer Window	278
Wireless Network Connection is Unstable on a Mac	279
Cannot Print Over a Network	279
Cannot Scan Over a Network	280
Solving Copying Problems	281
Product Makes Noise, But Nothing Copies	282
Product Makes Noise When It Sits for a While	282
Solving Paper Problems	282
Paper Feeding Problems	282
Paper Jam Problems in the Paper Cassette	283
Paper Jam Problems Inside the Product	285
Paper Jam Problems in the Rear Cover	287
Paper Ejection Problems	288
Solving Problems Printing from a Computer	288
Nothing Prints	289
Product Icon Does Not Appear in Windows Taskbar	290
Printing is Slow	290
Solving Page Layout and Content Problems	292
Inverted Image	292
Too Many Copies Print	293
Blank Pages Print	293
Incorrect Margins on Printout	294
Border Appears on Borderless Prints	294
Incorrect Characters Print	295
Incorrect Image Size or Position	296
Slanted Printout	296
Solving Print Quality Problems	297
White or Dark Lines in Printout	297
Blurry or Smeared Printout	298
Faint Printout or Printout Has Gaps	299
Grainy Printout	300
Incorrect Colors	301
Solving Scanning Problems	302
Scanning Software Does Not Operate Correctly	302
Cannot Start Epson Scan 2	302
Scanning is Slow	303
Solving Scanned Image Quality Problems	303
Image Consists of a Few Dots Only	304
Line of Dots Appears in All Scanned Images	304
Straight Lines in an Image Appear Crooked	305
Image is Distorted or Blurry	305
Image Colors are Patchy at the Edges	305
Image is Too Dark	305
Back of Original Image Appears in Scanned Image	306
Ripple Patterns Appear in an Image	306
Scanned Image Colors Do Not Match Original Colors	306
Scanned Image Edges are Cropped	307
Solving Memory Card Problems	307
Memory Card Does Not Fit Into a Slot	307
Cannot View or Print Photos from a Memory Card or Device	308
Cannot Transfer Photos to or from a Memory Card or Device	308
Uninstall Your Product Software	309
Uninstalling Product Software - Windows	309
Uninstalling Product Software - Mac	310
Where to Get Help	311
Technical Specifications	312
Windows System Requirements	312
Mac System Requirements	313
Paper Specifications	313
Printable Area Specifications	315
Scanning Specifications	317
Ink Cartridge Specifications	318
External USB Device Specifications	319
Memory Card Specifications	320
Dimension Specifications	320
Electrical Specifications	321
Environmental Specifications	321
Interface Specifications	321
Network Interface Specifications	322
Safety and Approvals Specifications	322
Notices	324
Important Safety Instructions	324
General Product Safety Instructions	324
Ink Cartridge Safety Instructions	326
Wireless Connection Safety Instructions	327
LCD Screen Safety Instructions	327
Important Privacy Notice (Printer Serial Number)	327
FCC Compliance Statement	328
Binding Arbitration and Class Waiver	329
Trademarks	332
Copyright Notice	332
libTIFF Software Acknowledgment	333
A Note Concerning Responsible Use of Copyrighted Materials	334
Default Delay Times for Power Management for Epson Products	334

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Selecting the Paper Settings for Each Source - Control Panel