Eufy RoboVac 11S RoboVac 11S11S Max15C Max_EN_Manual - Page 12

Problems Solutions RoboVac cannot be charged. • Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base. • Check if the indicator on RoboVac is solid red and there is no beep during charging. If yes, it indicates the battery has failed. Reinstall the battery, then turn RoboVac on and off. If the problem persists, contact the eufy service center to repair or replace the battery. • Dust off the charging contact pins with a dry cloth. • Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base. RoboVac cannot return to the Charging Base. • Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base. • When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back. • Clean the charging contact pins. The rolling brush does not rotate. • Clean the rolling brush. • Check if the rolling brush and brush guard have been installed properly. 20 EN Problems Solutions RoboVac's movements or travel path are abnormal. RoboVac cannot connect to a Wi-Fi network. *Only applicable to 15C Max (T2128) • Clean the sensors carefully with a dry cloth. • Restart RoboVac by turning the power switch off and on. • Make sure you entered the Wi-Fi password correctly. • Make sure your RoboVac, router, and mobile phone are close enough to ensure a strong signal strength. • Make sure your Wi-Fi router supports the 2.4GHz and 802.11b/g/n bands; the 5GHz band is not supported. Error Tones When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator on RoboVac will be solid or flashing. Flashing red indicator light Error Tone Cause Solution One beep Two beeps RoboVac is stuck and one of the wheels is not making contact with the floor (hanging in midair). Restart cleaning in a new location. RoboVac's bumper is stuck. Tap RoboVac's bumper several times to dislodge any debris that may be trapped underneath. Error Tone Three beeps Four beeps Cause Solution RoboVac can get stuck in the following scenarios: • When RoboVac does not have enough power to reverse when on the edge of a staircase that is covered by a rug. • Clean the drop sensors • When RoboVac tries gently with a dry cloth. to reverse due to • Place RoboVac in a exposure to strong new location. sunshine, but cannot • Use a physical barrier reverse due to physical to block off the barriers in the way. problem area. • When RoboVac reverses due to exposure to strong sunshine, but continues to be exposed to strong sunshine after reversing for 3 seconds. RoboVac's power level is too low. Manually charge RoboVac for at least 5 hours. Solid red indicator light Error Tone Cause Solution One beep Two beeps Three beeps Four beeps RoboVac's left/right wheel is stuck. Turn off RoboVac and remove any hair or debris from the left/right wheel. RoboVac's side brush is stuck. Turn off RoboVac and remove any hair or debris from the side brush. RoboVac's suction fan is stuck. • Turn off RoboVac, then remove and empty the dust collector. • Make sure the suction inlet is not blocked by any hair or debris. RoboVac's rolling brush is stuck. Turn off RoboVac and remove any hair or debris from the rolling brush. EN 21