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Gateway 510 Gateway 510-Series Computer User's Guide - Page 221

Troubleshooting

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14 Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see "Getting Help" on page 23, for more information about how to get help. 213

Section	Page
Contents	3
Checking Out Your Gateway Computer	9
Front	10
Back	12
Identifying your model	15
Gateway model number	15
Gateway serial number	15
Microsoft Certificate of Authenticity	15
Finding your specifications	16
Accessories	17
Getting Started	19
Working safely	20
Reducing eye strain	20
Setting up your computer desk and chair	21
Setting up your computer and computer accessories	21
Sitting at your computer	22
Avoiding discomfort and injury from repetitive strain	22
Protecting from power source problems	23
Starting your computer	24
Turning off your computer	24
Restarting (rebooting) your computer	25
Keyboard	26
Mouse	27
Using the mouse	28
Installing a printer, scanner, or other peripheral device	29
Getting Help	31
Help and Support	32
Searching for a topic	32
Online help	33
Gateway Web site	34
Using eSupport	34
Support Home	35
Downloads	35
Contact Us	35
Account Info	35
PC Tools	35
Windows Basics	37
About the Windows environment	38
Using the desktop	39
Using the Start menu	40
Adding icons to the desktop	41
Identifying window items	42
Working with files and folders	44
Viewing drives	44
Creating folders	45
Copying and moving files and folders	47
Deleting files and folders	49
Browsing for files and folders	50
Searching for files	52
Using the Windows Search utility	53
Using advanced search options	54
Working with documents	55
Creating a new document	55
Saving a document	56
Opening a document	57
Printing a document	58
Shortcuts	59
Using the Internet	61
Learning about the Internet	62
Setting up an Internet account	63
Accessing your Internet account	64
Using the WorldWideWeb	65
Connecting to a Website	66
Downloading files	67
Using e-mail	68
Sending e-mail	68
Checking your e-mail	69
Sending and Receiving Faxes	71
Installing and configuring Fax	72
Installing Fax	72
Configuring Fax	73
Sending a simple fax	75
Setting up your cover page template	77
Faxing from programs	78
Faxing a scanned document	78
Receiving and viewing a fax	79
Canceling a fax	79
Automatically retry sending a fax	80
Automatically cancelling a fax	81
Using Multimedia	83
Adjusting the volume	84
Recording and playing audio	86
Playing audio and video files with the WindowsMediaPlayer	88
Using the CD or DVD drive	90
Identifying drive types	90
Inserting a CD or DVD	91
Listening to CDs	92
Using MUSICMATCH	94
Playing CDs	94
Creating MP3 music files	96
Editing track information	97
Building a music library	99
Changing the music library display settings	100
Listening to Internet radio	101
Using advanced features	101
Playing a DVD	102
Creating CDs and DVDs	103
Copying a CD or DVD	104
Creating a data CD or DVD	108
Copying music tracks	111
Creating a music CD	114
Advanced features	118
Connecting a digital camera	119
Connecting a digital video camera	120
Creating video DVDs	120
Customizing Your Computer	123
Adjusting the screen and desktop settings	124
Adjusting the color depth	124
Adjusting the screen resolution	126
Changing the colors on your Windows desktop	127
Changing the desktop background	129
Selecting a screen saver	130
Changing the mouse settings	132
Adding and modifying user accounts	133
User account tips	133
Power management	135
Using power saving modes	135
Changing power settings	136
Changing the power scheme	136
Changing advanced power settings	137
Activating and using Hibernate mode	138
Setting up an uninterruptible power supply	140
Networking Your Computer	143
Benefits of networking	144
Sharing a single Internet connection	144
Sharing drives	144
Sharing peripheral devices	145
Streaming audio and video files	145
Playing multi-player games	145
Selecting a network connection	146
Wired Ethernet network	146
Wireless Ethernet network	146
Using a wired Ethernet network	147
Ethernet, Fast Ethernet, or Gigabit Ethernet	147
Example wired Ethernet network	148
Equipment you need for a wired Ethernet network	149
Using a wireless Ethernet network	150
Wireless Ethernet speed and frequency	150
Example access point wireless Ethernet network	152
Equipment you need for an access point wireless Ethernet network	153
Example peer-to-peer wireless Ethernet network	154
Equipment you need for a peer-to-peer wireless Ethernet network	155
For more information	155
Using your computer on a network	156
Installing and configuring your computer for Ethernet networking	156
Moving from Your Old Computer	157
Using the WindowsXP Files and Settings Transfer Wizard	158
Transferring files	159
Finding your files	159
Transferring Internet settings	161
Setting up your ISP	161
Transferring your e-mail and address book	162
Transferring your Internet shortcuts	162
Installing your old printer or scanner	162
Installing a USB printer or scanner	162
Installing a parallel port printer	163
Installing your old programs	164
Maintaining Your Computer	165
Caring for your computer	166
Protecting your computer from viruses	168
Managing hard drive space	171
Checking hard drive space	171
Using Disk Cleanup	172
Checking the hard drive for errors	173
Defragmenting the hard drive	175
Backing up files	177
Using the Scheduled Task Wizard	177
Cleaning your computer	179
Cleaning the exterior	179
Cleaning the keyboard	180
Cleaning the computer screen	180
Cleaning the mouse	181
Restoring Software	183
Using the Restoration CDs	184
Reinstalling device drivers	185
Updating device drivers	187
Reinstalling programs	188
Reinstalling Windows	190
Upgrading Your Computer	193
Selecting a place to work	194
Gathering the tools you need	194
Preventing static electricity discharge	195
Opening the case	196
Removing the side panel	196
Removing the front bezel	199
Closing the case	200
Replacing the side panel	200
Replacing the front bezel	201
Adding or replacing a CD, DVD, or diskette drive	202
Replacing the hard drive	205
Adding or replacing add-in cards	207
Replacing the power supply	210
Replacing the system board	213
Installing memory	215
Replacing the system battery	219
Troubleshooting	221
Safety guidelines	222
First steps	222
Software support tools	223
Troubleshooting	224
Add-in cards	224
CD, DVD, or recordable drives	224
Cleaning CDs and DVDs	226
Computer	226
File management	227
Hard drive	227
Internet	228
Keyboard	230
Memory	230
Modem (dial-up)	231
Monitor	235
Mouse	237
Power	237
Printer	238
Sound	239
Using the BIOS Setup utility	240
Telephone support	242
Before calling Gateway Technical Support	242
Telephone support	243
Automated troubleshooting system	243
Telephone numbers	243
Tutoring and training	244
Self-help	244
Tutoring	244
Training	245
Safety, Regulatory, and Legal Information	247
Index	257
A	257
B	257
C	257
D	259
E	260
F	261
G	261
H	261
I	262
J	262
K	263
L	263
M	263
N	264
O	264
P	265
R	265
S	266
T	267
U	268
V	268
W	268