Home » GE Manuals » Home Security » GE 60-803-04 » Manual Viewer

GE 60-803-04 Installation Instructions - Page 7

Troubleshooting

UPC - 046188088645

Add to My Manuals
Save this manual to your list of manuals

Page 7 highlights

Troubleshooting Troubleshooting Tables 3, 4, and 5 describe actions you can take to correct problems you may experience when connecting bus devices to each of the different panels. Table 3: UltraGard Troubleshooting Problem All touchpads display 1. 1 - OFF but they don't work or won't enter program mode. 2. The touchpad displays the 1. message BUS FAIL UNIT N (N = unit number of failed bus device). 2. 3. The panel reports a trouble 1. condition on the touchpad loop. 2. 3. Action/Solution Disconnect all touchpads except the original. Set the panel mode switch to PROGRAM, enter the install code, and switch back to RUN. Assign a different unit number to each touchpad using the procedure outlined in this document. Turn off the panel power switch. Check the wiring at all bus devices and correct where necessary. Assign a different unit number to each touchpad using the procedure in this document. Set the panel mode switch to PROGRAM then back to RUN. Change the unit number on the new bus device to an unused unit number. Turn power OFF then ON. Set the mode switch to PROGRAM then back to RUN. Turn off the panel power switch. Check and correct the touchpad wiring. The panel must learn the hardwire loops again when a touchpad unit number is changed. Table 4: Concord and Concord Express Troubleshooting Problem The touchpad doesn't 1. power up (no display and no beeps when buttons are pressed). 2. 3. The touchpad display 1. appears blank, but beeps sound when buttons are pressed. The touchpad displays 1. a flashing star [*], indicating a trouble condition, and the system doesn't 2. respond to commands from the touchpad. Action/Solution Check for correct wiring connections at the touchpad and panel terminals. Make sure the panel battery is connected correctly and that the panel transformer is plugged in. Make sure the panel transformer is not plugged into an electrical outlet controlled by a switch. Relocate the transformer to an unswitched outlet if necessary. Check the touchpad display contrast setting. It may be set to 0 (no display). Check for correct bus wiring connections (green and white wires) at the touchpad and panel terminals. Make sure the touchpad unit number is set to a number different from all other bus device unit numbers. If necessary, change the touchpad unit number. (Concord panels with software versions 1.0-1.6 only). Table 5: Advent Troubleshooting Problem The touchpad display 1. seems "stuck" in the program mode. The touchpad displays 1. an error message, or appears "dead" and 2. does not respond to button presses. 3. 4. The touchpad displays 1. "Touchpad Not Enrolled." Action/Solution Check that the panel is not in the program mode of operation. Check that the wiring connector is plugged into the back of the touchpad. Check for incorrect wiring, opens, or shorts. Check panel power. From another touchpad enter program mode and verify touchpad is enrolled. Perform the procedure for "Existing Installations" under the section "Powering up Advent Panels," in this document. SuperBus® 2000 2 x 20 LCD Alphanumeric Touchpad 7

Section	Page
Product Summary	1
SuperBus 2000 Panels vs. SuperBus Panels	1
Installation Guidelines	1
Table 1: Maximum Bus Devices Per Panel	1
Panel	1
Maximum Bus Devices	1
Table 2. Hardwire Input Wire Length Limits	1
Gauge	1
Max. Wire Length	1
The following must be observed in UL installations	2
Tools Needed	2
Installation	2
To mount the touchpad on a wall:	2
1. Separate the mounting bracket from the back-plate by loosening the two bottom screws and unlat...	2
2. Place the back-plate on the wall and mark the four mounting holes and the wire access hole (se...	2
3. Drill holes and insert appropriate anchors.	2
4. Secure the back-plate to the wall with included screws.	2
5. Cut a hole in the wall where the wire access hole was marked to pull your cable through.	2
Figure 1. Touchpad Mounting Slots	2
To mount the touchpad in a gang box:	2
1. Separate the mounting bracket from the back-plate by loosening the two bottom screws and unlat...	2
2. Line up the gang box mounting holes with the holes on the gang box (see Figure 2).	2
3. Secure the back-plate to the gang box with panhead screws.	2
Figure 2. Back-Plate and Mounting Holes	2
Wiring	2
Before You Begin	2
1. Disconnect the panel AC power transformer and backup battery (turn off power switch on UltraGa...	2
2. Run a 4-conductor, 22-gauge wire cable from the panel to the touchpad location.	2
3. Splice the 4-conductor cable wires to the matching colored wires located on the touchpad wirin...	2
Wiring Panels	3
UltraGard Panels	3
1. Connect the touchpad wiring to the panel terminals as shown in Figure 3. Wire multiple touchpa...	3
2. If desired, connect an optional hardwire switch to the yellow touchpad wires as shown in Figur...	3
3. Insert the touchpad wiring harness connector onto the pins located on the rear of the unit. Ma...	3
Figure 3. Wiring the Touchpad to UltraGard Panels	3
Concord/Concord Express Panels	3
1. Connect the touchpad wiring to the panel terminals as shown in Figure 4. Wire multiple touchpa...	3
2. If desired, connect an optional hardwire switch to the yellow touchpad wires as shown in Figur...	3
3. Insert the touchpad wiring harness connector onto the pins located on the rear of the unit. Ma...	3
Figure 4. Wiring the Touchpad to Concord and Concord Express Panels	3
Advent Panels	3
1. Splice the touchpad wiring to the panel SuperBus wiring harness as shown in Figure 5. Wire mul...	3
2. If desired, connect an optional hardwire switch to the yellow wires on the touchpad wiring har...	3
3. Insert the touchpad wiring harness connector onto the pins located on the rear of the unit. Ma...	4
Figure 5. Wiring the Touchpad to Advent Panels	4
Mounting the Touchpad	4
1. Align the slots on the touchpad with the slots on the back-plate. Insert the mounting tabs int...	4
2. Tighten the two bottom screws.	4
Setting Touchpad Unit Numbers	4
Guidelines for Assigning Alphanumeric Touchpad Unit Numbers (Concord panels with software version...	4
Power Up and Bus Communication	4
Powering Up UltraGard Panels	4
First Touchpad	4
1. Disconnect all bus device wiring from the panel except for the touchpad location closest to th...	4
2. Verify that all wiring at the panel and touchpad wiring harness is correct.	4
3. With the panel power switch off, connect the panel battery and plug in the panel AC power tran...	4
4. Set the panel RUN/PROGRAM switch to RUN.	4
5. Turn on the panel power switch.	4
6. Put the touchpad into the manual configuration mode by pressing and holding the touchpad D and...	4
7. Set the panel RUN/PROGRAM switch to PROGRAM and the display should read program mode.	4
8. Verify correct operation by pressing STATUS or BYPASS. The display should show a different men...	4
1. Disconnect the panel AC power transformer, backup battery, and turn off the power switch.	5
2. Connect all bus device wiring to the panel (including the wiring that was disconnected in step...	5
3. Verify that all wiring at the panel and at the added touchpad wiring harnesses are correct (bu...	5
4. Apply power to the panel (turn on the power switch).	5
5. Set the RUN/PROGRAM switch to PROGRAM. Existing (previously installed) touchpad(s) display pro...	5
6. At an existing touchpad, press BYPASS or STATUS until the display shows touchpad options.	5
7. Press COMMAND and the display shows unit number.	5
8. Press COMMAND; existing touchpads will display DA 00N (where N is the unit number 0–7). Make a...	5
9. Check the unit numbers of all other existing touchpads and write them down.	5
10. Check the unit number DIP switches on other bus devices (ESM, HIM, etc.) and make a note of t...	5
11. Connect the wiring harness to one new touchpad.	5
12. Put the new touchpad into the manual configuration mode by pressing and holding the touchpad ...	5
13. Press BYPASS and the display shows enter _.	5
14. Enter a unit number different from that of the existing touchpads and any other bus devices i...	5
15. Press BYPASS then STATUS to lock in and display the new unit number for the touchpad.	5
16. Disconnect this touchpad and repeat steps 11 through 16 for any other new alphanumeric touchp...	5
17. After assigning unit numbers to all the new touchpads, connect each touchpad to its respectiv...	5
18. Set the RUN/PROGRAM switch to RUN. All touchpads should display 1 - off.	5
19. Set the RUN/PROGRAM switch to PROGRAM so the panel can learn all bus device unit numbers. All...	5
20. Set the RUN/PROGRAM switch to RUN.	5
21. At each touchpad, verify correct operation by pressing STATUS. The display should show the cu...	5
Powering up Concord Panels with Software Version 2.0 or Newer and Concord Express Panels	5
1. Verify that all wiring between the panel and touchpad is correct.	5
2. Connect the panel battery and plug in the panel transformer. Alphanumeric touchpads show “SCAN...	5
3. Verify correct operation by pressing Ç. The display should show the current system status.	5
Powering up Concord Panels with Software Versions 1.0–1.6	5
First Touchpad	5
1. Verify that all wiring between the panel and touchpad is correct.	5
2. Check the unit number DIP switches on all other bus devices (ESM, HIM, etc.) and make note of ...	5
3. Connect the panel battery and plug in the panel transformer. Alphanumeric touchpads show “SCAN...	5
4. Verify correct operation by pressing Ç. The display should show the current system status.	5
Additional Touchpads	5
1. Verify that all wiring between the panel and touchpad is correct.	5
2. Check the unit number DIP switches on other bus devices (ESM, HIM, etc.) and make a note of th...	5
3. Connect the panel battery and plug in the panel transformer. Alphanumeric touchpads show “SCAN...	5
4. At a touchpad, press and hold the D and 6 buttons (together) for at least 2 seconds. The displ...	6
5. Press É. The display shows ENTER _.	6
6. Enter an unused three digit unit number (000 – 015), then press É. The display shows DA n, whe...	6
7. Press Ç to exit from the configuration mode.	6
8. Repeat steps 4–8 for all connected alphanumeric touchpads.	6
9. Force the panel to scan bus devices.	6
10. Exit the program mode. The touchpad and all other bus devices should operate correctly and an...	6
11. Verify correct operation by pressing Ç. The display should show the current system status.	6
Powering Up Advent Panels	6
New Installations	6
1. Verify that all wiring between the panel and touchpad is correct.	6
2. Connect the panel battery and plug in the panel transformer. The alphanumeric touchpad should ...	6
Existing Installations	6
1. Verify that all wiring between the panel and touchpad is correct.	6
2. Connect the panel battery and plug in the panel transformer.	6
3. At an existing touchpad, press 8 to select SYSTEM MENU.	6
4. Press 0 to select ENTER PROGRAM MODE.	6
5. Enter your install access code (0123 is default).	6
6. Enter item number 48001 to add bus devices. All installed devices are automatically added (lea...	6
7. Press Ç once to exit program mode.	6
8. New alphanumeric touchpads should display “Security is Off,” while existing touchpads will dis...	6
Deleting Touchpads/Unit Numbers from Panel Memory	6
Adjusting Contrast and Backlighting	6
Testing	6
Panel Programming	6
Troubleshooting	7
Table 3: UltraGard Troubleshooting	7
Problem	7
Action/Solution	7
1. Disconnect all touchpads except the original. Set the panel mode switch to PROGRAM, enter the ...	7
2. Assign a different unit number to each touchpad using the procedure outlined in this document.	7
1. Turn off the panel power switch. Check the wiring at all bus devices and correct where necessary.	7
2. Assign a different unit number to each touchpad using the procedure in this document.	7
3. Set the panel mode switch to PROGRAM then back to RUN.	7
1. Change the unit number on the new bus device to an unused unit number. Turn power OFF then ON....	7
2. Turn off the panel power switch. Check and correct the touchpad wiring.	7
3. The panel must learn the hardwire loops again when a touchpad unit number is changed.	7
Table 4: Concord and Concord Express Troubleshooting	7
Problem	7
Action/Solution	7
1. Check for correct wiring connections at the touchpad and panel terminals.	7
2. Make sure the panel battery is connected correctly and that the panel transformer is plugged in.	7
3. Make sure the panel transformer is not plugged into an electrical outlet controlled by a switc...	7
1. Check the touchpad display contrast setting. It may be set to 0 (no display).	7
1. Check for correct bus wiring connections (green and white wires) at the touchpad and panel ter...	7
2. Make sure the touchpad unit number is set to a number different from all other bus device unit...	7
Table 5: Advent Troubleshooting	7
Problem	7
Action/Solution	7
1. Check that the panel is not in the program mode of operation.	7
1. Check that the wiring connector is plugged into the back of the touchpad.	7
2. Check for incorrect wiring, opens, or shorts.	7
3. Check panel power.	7
4. From another touchpad enter program mode and verify touchpad is enrolled.	7
1. Perform the procedure for “Existing Installations” under the section “Powering up Advent Panel...	7
Specifications	8
Touchpad Part No.	8
Compatible Panel(s)	8
Notices	8

Match case Limit results 1 per page

SuperBus® 2000 2 x 20 LCD Alphanumeric Touchpad

Troubleshooting

Tables 3, 4, and 5 describe actions you can take to correct

problems you may experience when connecting bus devices

to each of the different panels.

Table 3: UltraGard Troubleshooting

Problem

Action/Solution

All touchpads display

1 - OFF

but they don’t

work or won’t enter

program mode.

Disconnect all touchpads

except the original. Set the

panel mode switch to

PROGRAM, enter the

install code, and switch

back to RUN.

Assign a different unit num-

ber to each touchpad using

the procedure outlined in

this document.

The touchpad displays the

message

BUS FAIL UNIT

(N = unit number of

failed bus device).

Turn off the panel power

switch. Check the wiring at

all bus devices and correct

where necessary.

Assign a different unit num-

ber to each touchpad using

the procedure in this docu-

ment.

Set the panel mode switch to

PROGRAM

then back to

RUN.

The panel reports a trouble

condition on the touchpad

loop.

Change the unit number on

the new bus device to an

unused unit number. Turn

power OFF then ON. Set the

mode switch to PRO-

GRAM then back to RUN.

Turn off the panel power

switch. Check and correct

the touchpad wiring.

The panel must learn the

hardwire loops again when a

touchpad unit number is

changed.

Table 4: Concord and Concord Express

Troubleshooting

Problem

Action/Solution

The touchpad doesn’t

power up (no display

and no beeps when

buttons are pressed).

Check for correct wiring connec-

tions at the touchpad and panel

terminals.

Make sure the panel battery is

connected correctly and that the

panel transformer is plugged in.

Make sure the panel transformer

is not plugged into an electrical

outlet controlled by a switch.

Relocate the transformer to an

unswitched outlet if necessary.

The touchpad display

appears blank, but

beeps sound when

buttons are pressed.

Check the touchpad display con-

trast setting. It may be set to 0 (no

display).

The touchpad displays

a flashing star [*],

indicating a trouble

condition, and the

system doesn’t

respond to commands

from the touchpad.

Check for correct bus wiring con-

nections (green and white wires)

at the touchpad and panel

terminals.

Make sure the touchpad unit

number is set to a number

different from all other bus device

unit numbers. If necessary,

change the touchpad unit number.

(Concord panels with software

versions 1.0–1.6 only).

Table 5: Advent Troubleshooting

Problem

Action/Solution

The touchpad display

seems “stuck” in the

program mode.

Check that the panel is not in the

program mode of operation.

The touchpad displays

“**********

”, an

error message, or

appears “dead” and

does not respond to

button presses.

Check that the wiring connector

is plugged into the back of the

touchpad.

Check for incorrect wiring,

opens, or shorts.

Check panel power.

From another touchpad enter

program mode and verify touch-

pad is enrolled.

The touchpad displays

“Touchpad Not

Enrolled.”

Perform the procedure for “Exist-

ing Installations” under the sec-

tion “Powering up Advent

Panels,” in this document.