GE GFW490RPKRR Installation Instructions - Page 26

Before you call for service... Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. Problem Not draining Not spinning Not agitating Leaking water Clothes too wet Possible Cause Load is out of balance Pump clogged Drain hose is kinked or improperly connected Household drain may be clogged Drain hose siphoning; drain hose pushed too far down the drain Door gasket is damaged Check back left of washer for water Fill hoses or drain hose is improperly connected Household drain may be clogged Dispenser clogged Incorrect use of detergent Dispenser box cracked Load is out of balance Pump clogged Overloading Drain hose is kinked or improperly connected Household drain may be clogged Drain hose siphoning; drain hose pushed too far down the drain What To Do • Redistribute clothes and run drain & spin or rinse & spin. • Increase load size if washing small load containing heavy and light items. • See page 17 on how to clean the Pump Filter. • Straighten drain hose and make sure washer is not sitting on it. • Check household plumbing. You may need to call a plumber. • Ensure there is an air gap between hose and drain. • Check to see if gasket is seated and not torn. Objects left in pockets may cause damage to the washer (nails, screws, pens, pencils) • Water may drip from the door when the door is opened. This is a normal operation. • Carefully wipe off rubber door seal. Sometimes dirt or clothing is left in this seal and can cause a small leak • If this area is wet, you have oversudsing condition. Use less detergent . • Make sure hose connections are tight at washer and faucets and make sure end of drain hose is correctly inserted in and secured to drain facility. • Check household plumbing. You may need to call a plumber. • Powder soap may cause clogs inside the dispenser and cause water to leak out the front of the dispenser. Remove drawer and clean both drawer and inside of dispenser box. Please refer to Cleaning the Washer section. • Use only HE and correct amount of detergent. • If new installation, check for crack on inside of dispenser box. • Redistribute clothes and run drain & spin or rinse & spin. • Increase load size if washing small load containing heavy and light items. • The machine will slow the spin speed down to 410 rpm if it has a hard time balancing the load. This speed is normal. • See page 17 on how to clean the Pump Filter. • The dry weight of the load should be less then 16 lbs. • Straighten drain hose and make sure washer is not sitting on it. • Check household plumbing. You may need to call a plumber. • Ensure there is an air gap between hose and drain. 26