GE PGP989SNSS Use and Care Manual - Page 31

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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support Before you call for service... Troubleshooting Tips Save time and money! Review the chart on this page first and you may not need to call for service. ge.com Problem Water won't boil Possible Causes Burners have yellow or The combustion quality of yellow-tipped flames burner flames needs to be determined visually. What To Do • Cover pan with a lid. • Turn the downdraft fan OFF until the water begins to boil. • Use the illustrations below to determine if your burner flames are normal. If burner flames look like A, call for service. Normal burner flames should look like B or C, depending on the type of gas you use. With LP gas, some yellow tipping on outer cones is normal. Burner parts not replaced correctly. Burners do not light Plug on cooktop is not completely inserted in the electrical outlet. Gas supply not connected or turned on. A fuse in your home may be blown or the circuit breaker tripped. Igniter orifice in burner body may be clogged. Burner parts not replaced correctly. Notch in burner head may be clogged. Sparking sound persists Be sure the knob is in the after burner is turned off OFF position. Occasional sparking sound Changing blower speed. Burner flames very large or yellow Improper air to gas ratio. Notch in burner head may be clogged. Burner flames make Burner has not been used excessive noise recently. Burner flames pulled Vent fan set at high speed. toward vent grille A-Yellow flames B-Yellow tips C-Soft blue flames Call for service on outer cones Normal for natural Normal for LP gas gas • See Care and cleaning of the cooktop section. • Make sure electrical plug is plugged into a live, properly grounded outlet. • See the Installation Instructions section. • Replace the fuse or reset the circuit breaker. • Remove the obstruction. • See Burner Caps, Heads and Electrodes in the Care and cleaning of the cooktop section. • Use a small sewing needle or paper clip to unplug. • Remove knob by pulling it straight off the stem and check the bottom of the knob for any buildup of soil. • This is a typical electrical switching noise. This is normal. • If cooktop is connected to LP gas, contact the person who installed your cooktop or made the conversion. • Use a small sewing needle or paper clip to unplug. • A "cold" burner ignited in the HI setting may have some flame "roar" or "lifting". This should dissipate after 4 to 5 minutes. • This is normal. If cooking performance is affected, change to a lower fan speed setting. 31

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Before you call for service…
ge.com
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service.
Safety Instructions
Operating Instructions
Care and Cleaning
Troubleshooting Tips
Consumer Support
Problem
Possible Causes
What To Do
Water won’t boil
•
Cover pan with a lid.
• Turn the downdraft fan
OFF
until the water begins
to boil.
Burners have yellow or
The combustion quality of
•
Use the illustrations below to determine if your burner
yellow-tipped flames
burner flames needs to be
flames are normal. If burner flames look like
A,
call for
determined visually.
service. Normal burner flames should look like
B
or
C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A–Yellow flames
B–Yellow tips
C–Soft blue flames
Call for service
on outer cones
Normal for natural
Normal for LP gas
gas
Burner parts not replaced
• See
Care and cleaning of the cooktop
section.
correctly.
Burners do not light
Plug on cooktop is not
•
Make sure electrical plug is plugged into a live, properly
completely inserted in the
grounded outlet.
electrical outlet.
Gas supply not connected
•
See the
Installation Instructions
section.
or turned on.
A fuse in your home may be
•
Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Igniter orifice in burner body
•
Remove the obstruction.
may be clogged.
Burner parts not replaced
•
See Burner Caps, Heads and Electrodes in the
correctly.
Care and cleaning of the cooktop
section.
Notch in burner head may
• Use a small sewing needle or paper clip to unplug.
be clogged.
Sparking sound persists
Be sure the knob is in the
• Remove knob by pulling it straight off the stem and
after burner is turned off
OFF
position.
check the bottom of the knob for any buildup of soil.
Occasional
Changing blower speed.
• This is a typical electrical switching noise.
sparking sound
This is normal.
Burner flames very
Improper air to gas ratio.
• If cooktop is connected to LP gas, contact the person
large or yellow
who installed your cooktop or made the conversion.
Notch in burner head may
• Use a small sewing needle or paper clip to unplug.
be clogged.
Burner flames make
Burner has not been used
• A “cold” burner ignited in the HI setting may have
excessive noise
recently.
some flame “roar” or “lifting”. This should dissipate
after 4 to 5 minutes.
Burner flames pulled
Vent fan set at high speed.
• This is normal. If cooking performance is affected,
toward vent grille
change to a lower fan speed setting.
31