GE PHP900DMBB Use and Care Manual - Page 18

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions Before you call for service... Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. Problem Possible Causes Surface elements will not Improper cookware maintain a rolling boil being used. or cooking is slow What To Do • Use pans that are recommended for induction, have flat bottoms and match the size of the surface element. Surface elements do not work properly Cooktop controls improperly set. • Check to be sure the correct control is set for the surface element you are using. Flashing "F" Wrong pan type. • Use a magnet to check that cookware is induction compatible. Pan is too small. • Flashing "F"-pan size is below the minimum size for the element. See the Using the correct size cookware section. Pan not positioned correctly. • Center the pan in the cooking ring. Scratches on cooktop glass surface Incorrect cleaning methods • Use recommended cleaning procedures. See the being used. Cleaning the glass cooktop section. Cookware with rough bottoms • To avoid scratches, use the recommended cleaning being used or coarse particles procedures. Make sure bottoms of cookware are clean (salt or sand) were between before use, and use cookware with smooth bottoms. the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section. on the cooktop before next use. Hot surface on a model with a light-colored glass cooktop. • This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. Plastic melted to the surface Hot cooktop came into • See the Glass surface - potential for permanent damage contact with plastic placed section in the Cleaning the glass cooktop section. on the hot cooktop. Pitting (or indentation) Hot sugar mixture spilled of the cooktop on the cooktop. • Call a qualified technician for replacement. Unresponsive keypad Keypad is dirty. • Clean the keypad. A fuse in your home may be • Replace the fuse or reset the circuit breaker. blown or the circuit breaker tripped. 18