HP 15-ac500 Maintenance and Service Guide

HP 15-ac500 Manual

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  • HP 15-ac500 | Maintenance and Service Guide - Page 1
    HP Notebook PC (Intel) HP 250 G4 Notebook PC HP 256 G4 Notebook PC Maintenance and Service Guide
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    and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: August 2015 First Edition: April 2015 Document Part Number: 808734-002 Product notice This guide describes
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    iv Safety warning notice
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    Display assembly subcomponents ...24 Mass storage devices ...26 4 Removal and replacement procedures preliminary requirements 27 Tools required ...27 Service considerations ...27 Plastic parts ...27 Cables and connectors ...27 Drive handling ...28 Grounding guidelines ...28 Electrostatic discharge
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    6 Removal and replacement procedures for Authorized Service Provider parts 35 Component replacement procedures ...35 Display subcomponents (bezel, webcam, panel 35 Bottom cover ...39 Optical drive board ...41 Hard drive ...42 WLAN module ...
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    specific files ...84 Restoring specific files using Windows Backup and Restore 84 Recovering the original system using HP Recovery Manager 84 What you need to know 84 Recovering using HP Recovery partition (select models only 85 Recovering using the recovery media 85 Changing the computer boot
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    Changing the computer boot order 97 Removing the HP Recovery partition (select products only 97 13 Using HP PC Hardware Diagnostics (UEFI) ...99 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 100 14 Specifications ...101 Computer specifications ...101 39.6-cm (15.6-in) display
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    1 Product description Category Product name Processors Chipset Graphics Description HP Notebook PC HP 250 G4 Notebook PC HP 256 G4 Notebook PC 5th generation Intel® Core™ i7 processor Intel Core i7-5500U (2.4-GHz, turbo up to 3.0 GHz, 4-MB L3 cache, 1600-MHz, dual,
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    8GB NAND Hybrid hard drive, 9.5mm Fixed, serial ATA, 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports M-disc Supports configuration without optical drive HP TrueVision HD: HD camera - Fixed (no tilt) + activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30 frames
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    ● Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-Pull Insertion/Removal One M.2 slot for WLAN HDMI version 1.4 supporting 1920 ×1080 @ 60Hz Hot Plug/unplug and auto detect for correct output to wide-aspect vs
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    Category Operating system Serviceability Description Preinstalled: ● Windows 10 ● Windows 10 Professional ● Windows 10 Home Value Notebook ● Windows 10 Home High End ● Windows 10 Professional downgrade to Windows 7 Professional ● Windows 8.1 ●
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    2 External component identification Display Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antenna* Sends
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    or region. To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides. To access this document in Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question
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    disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions. Releases the disc tray. Attaches an optional security cable to
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    -in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. 8 Chapter 2 External component identification
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    question mark icon in the notification area, at the far right of the taskbar. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable
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    Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Lights Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Component
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    Buttons Component (1) Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in
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    Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key,
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    Bottom Component (1) Battery lock (2) Battery bay (3) Battery release latch (4) Speakers (2) Description Locks the battery in the battery bay. Holds the battery. Releases the battery. Produce sound. Bottom 13
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    troubleshoot system problems or travel internationally with the computer. ● Service label-Provides important information to identify your computer. When contacting support may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled
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    ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels 15
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    16 Chapter 2 External component identification
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    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 17
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    -Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.1 Professional or Windows 10 operating system For use in HP Notebook PC models: Discrete graphics memory; Non-touch screen models: ● Intel Core i7-5500U processor and 2 GB of discrete graphics memory
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    Item Component ● Intel Core i3-4005U processor and 2 GB of discrete graphics memory ● Intel Core i3-5005U processor and 1 GB of discrete graphics memory ● Intel Core i3-4005U processor and 1 GB of discrete graphics memory ● Intel Pentium N3700 processor and 1 GB of discrete graphics memory ●
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    Item Component ● Intel Pentium 3825U processor For use in HP 250/256 G4 models: Discrete graphics memory ● Intel Core i5-5200U processor and 2 GB of discrete graphics memory and GLAN ● Intel Core i3-5005U processor
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    The hard drive cable is available using spare part number 830311-001. For use only in HP Notebook models: ● 2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 801808- 778190-005 ● 500-GB, 5400-rpm, 7-mm 778186-005 For use only in HP 250/256 G4 Notebook models: ● 500-GB, 7200-rpm, 7-mm 764211-005 (12
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    The following table provides country codes for the top cover/keyboard spare part. For use in country or region Belgium Bulgaria Canada Czech Republic and Slovakia Denmark, Finland, and Norway France Germany Greece Hungary Spare part number -A41 -261 -DB1 -FL1 For use in country or region Israel
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    Miscellaneous parts Component HP Smart AC adapter: 65-W non-PFC EM (for use in the People's Republic For use in the United Kingdom and Singapore Rubber Kit (includes front and rear feet) Screw Kit HP HDMI to VGA Adapter Case, top load Spare part number 714657-001 710412-001 741727-001 755530-D01
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    BrightView) For use in all models with a touch screen (BrightView) For use in HP 250/256 G4 models (AntiGlare) Hinges (left and right) Webcam/microphone module For use in HP Notebook models For use in HP 250/256 G4 Notebook models Antenna (includes wireless antenna cable and transceiver) 24 Chapter
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    Non-touch screen Touch screen (7) Display enclosure: For use in HP Notebook models without a touch screen: ● Black models ● Turbo silver silver models ● Blue models ● Purple models ● Rose models For use in HP 250/256 G4 Notebook models Spare part number 813943-001 813944-001 813925-001
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    8 GB SSD For use in all models: ● 1-TB, 5400-rpm, 2.5-in ● 750-GB, 5400-rpm, 2.5-in ● 500-GB, 5400-rpm, 7-mm For use only in HP 250/256 G4 Notebook models: ● 500-GB, 7200-rpm, 7-mm Hard Drive Hardware Kit (includes brackets and connector) For use with all drives except 1 TB
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    plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable
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    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
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    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
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    with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and
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    on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location
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    Battery Description 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Spare part number 807957-001 807956-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
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    drive spare part kits include bracket and bezel. Description DVD+/-RW Double-Layer SuperMulti Drive for use in HP Notebook models DVD+/-RW Double-Layer SuperMulti Drive for use in HP 250/256 G4 Notebook models Spare part number 813952-001 814617-001 Before removing the optical drive, follow
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    34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
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    supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions as 56 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and
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    module: a. Position the display assembly with the top edge toward you. b. Disconnect the cable (1) from the module. 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    c. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (2). 5. To remove the display panel: a. Remove the four Phillips PM2.0×2.4 screws (1) that secure the display panel to the enclosure. b. Rotate the display panel onto the keyboard
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    d. Remove the display panel from the computer (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    models: ● With an optical drive ● Without an optical drive For use in HP 250/256 G4 Notebook models: ● With an optical drive ● Without an optical drive Spare part number 813937-001 813939-001 814614-001 816606-001 Before
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    4. Start prying at the front of the computer and work around to the back to separate the bottom cover from computer (1). 5. Remove the bottom cover (2). Reverse this procedure to install the bottom cover. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Optical drive board Description Optical drive board (includes cable) Spare part number 813956-001 Before removing the optical drive board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down
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    5400-rpm, 2.5-in 750 GB, 5400 rpm, 2.5 in 500-GB, 5400-rpm, 7-mm For use only in HP 250/256 G4 Notebook models: 500-GB, 7200-rpm, 7-mm Hard Drive Hardware Kit (includes brackets and connector) For to the computer. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    3. Lift the hard drive assembly from the computer (3). 4. To disassemble the hard drive, pull the connector away from the drive to remove it (1). 5. To remove the hard drive brackets, remove the two Phillips PM3.0×3.0 screws (2) that secure each bracket to the hard drive. 6. Remove the hard drive
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    and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are up.) 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to
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    (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    RTC battery Description RTC battery Spare part number 759981-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect
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    to the computer. 4. Remove the USB board and cable (4). Reverse this procedure to install the USB board. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Speakers Description Speakers (includes left and right speakers and cable) Spare part number 813965-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through
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    installing the speakers, make sure the gaskets are installed correctly. Reverse this procedure to install the speakers. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Heat sink for use in models with discrete graphics memory and Intel Core processors Heat sink for use in models with UMA graphics memory and Intel Core processors (except for Pentium
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    3. Remove the heat sink assembly from the system board. NOTE: Heat sink appearance may vary. Discrete graphics: UMA graphics (Intel Core processors): UMA graphics (Intel Pentium and Celeron processors): 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    ● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). ● UMA graphics (Intel Core processors): Thermal paste is used on the heat sink (1) and the processor (2). ● Intel Pentium and Celeron
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    Reverse this procedure to reassemble and install the heat sink assembly. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Fan Description Fan Spare part number 813946-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on
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    3. Remove the fan from the computer (3). Reverse this procedure to install the fan. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    TouchPad button board Description TouchPad button board (includes bracket and cables) Spare part number 813954-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and
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    8.1 Professional or Windows 10 operating system For use in HP Notebook PC models: Discrete graphics memory; Non-touch screen Intel Core i3-5005U processor 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Spare part number 815247-001, -501, -601 815245-001, -501
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    i3-5005U processor ● Intel Core i3-4005U processor ● Intel Pentium N3700 processor ● Intel Pentium 3825U processor ● Intel Celeron N3150 processor For use in HP 250/256 G4 models: Discrete graphics memory ● Intel Core i5-5200U processor and 2 GB of discrete graphics memory and GLAN ● Intel Core i3
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    (3): Keyboard cable (4): Power connector cable (5): Display cable (6): Power button board cable (7): TouchPad button board cable (8): Speaker cable 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    2. Remove the six Phillips PM2.5×2.5 screws (1) that secure the system board to the computer. 3. Lift the side of the system board (2), and then pull the board away from the computer (3). Reverse this procedure to install the system board. Component replacement procedures 61
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    White silver models Turbo silver models Blue models Purple models Rose models Display enclosure for use in HP 250/256 G4 Notebook models Hinges (left and right) Webcam/microphone module Spare part number 813959 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Description For use in HP Notebook models For use in HP 250/256 G4 Notebook models Spare part number 813972-001 814613-001 Before removing the display assembly, follow these steps: 1. Shut down the computer. If
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    edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    b. Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Disconnect the cable (1) from the module.
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    this procedure, the display will NOT be connected to the computer, as shown in the following image. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the cable (2). d. Remove the display panel from the computer (3). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in
  • HP 15-ac500 | Maintenance and Service Guide - Page 76
    b. Remove the display hinges (2). 5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure (1), and then remove the cables (2). 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). 7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers,
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    to the computer (1). 2. Remove the power connector cable (2). Reverse this procedure to install the power connector cable. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Power button board Description Power button board (includes cable) Spare part number 813955-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down
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    72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from
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    Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on-screen instructions to identify your computer it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the
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    BIOS) can be revealed from the Start screen by typing support, selecting the HP Support Assistant app, selecting My computer, and then selecting System , docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
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    and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area
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    (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Synchronizing
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    80 Chapter 9 Using Setup Utility (BIOS) in Windows 10
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    these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected
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    Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 84. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System
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    > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using
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    software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP
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    press f11 while the "F11 (System Recovery)" message is displayed on the screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. If possible, back up all personal files. 2. Insert the first recovery disc into
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    1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 86 Chapter 10 Backing up, restoring, and recovering in Windows 7
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    Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media after you
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    Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port
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    ▲ From the Start screen, type support, and then select the HP Support Assistant app. - or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers
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    or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if
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    the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the
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    92 Chapter 11 Backing up, restoring, and recovering in Windows 8.1
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    keyboard to the keyboard dock before beginning any recovery support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions
  • HP 15-ac500 | Maintenance and Service Guide - Page 102
    the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ HP Recovery Manager, you will be prompted to continue. To create HP Recovery media: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock
  • HP 15-ac500 | Maintenance and Service Guide - Page 103
    search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide
  • HP 15-ac500 | Maintenance and Service Guide - Page 104
    then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be
  • HP 15-ac500 | Maintenance and Service Guide - Page 105
    dock before beginning these steps. 1. Insert the HP Recovery support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions
  • HP 15-ac500 | Maintenance and Service Guide - Page 106
    98 Chapter 12 Backing up, restoring, and recovering in Windows 10
  • HP 15-ac500 | Maintenance and Service Guide - Page 107
    UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 100. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button
  • HP 15-ac500 | Maintenance and Service Guide - Page 108
    specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions
  • HP 15-ac500 | Maintenance and Service Guide - Page 109
    14 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 254.6 mm 10.02 in Width 384.3 mm 15.13 in Height 24.3 mm 0.96 in Weight 3 cell battery 4 cell battery 1994 g 2040 g 4.40 lb 4.50 lb Input power Operating voltage and current 19.5 V dc @ 3.33 A -
  • HP 15-ac500 | Maintenance and Service Guide - Page 110
    °F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 102 Chapter 14 Specifications
  • HP 15-ac500 | Maintenance and Service Guide - Page 111
    140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 500-GB* 7.0 mm or 9.5 mm 100.6 mm 70.1 mm 92.0 g SATA 300 MB/sec ATA security 3 ms 13 ms 24 ms
  • HP 15-ac500 | Maintenance and Service Guide - Page 112
    DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X
  • HP 15-ac500 | Maintenance and Service Guide - Page 113
    memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com. 1. Follow steps (a) through
  • HP 15-ac500 | Maintenance and Service Guide - Page 114
    . k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of
  • HP 15-ac500 | Maintenance and Service Guide - Page 115
    BIOS is memory and is mouse, & updated. available on the HP battery website. Writing data management). to this ROM in an inappropriate memory and is configuration when the system BIOS is available on the HP data. updated. Configuration website. Writing data data and settings are to
  • HP 15-ac500 | Maintenance and Service Guide - Page 116
    not made available to the public unless a firmware upgrade is necessary to address a unique issue. Stores fingerprint templates. By enrolling in HP ProtectTools Security Manager. Only a digitally signed application can make the call to write to the flash. 108 Chapter 15 Statement of Volatility
  • HP 15-ac500 | Maintenance and Service Guide - Page 117
    the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter. 2. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD
  • HP 15-ac500 | Maintenance and Service Guide - Page 118
    110 Chapter 15 Statement of Volatility
  • HP 15-ac500 | Maintenance and Service Guide - Page 119
    16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the
  • HP 15-ac500 | Maintenance and Service Guide - Page 120
    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1
  • HP 15-ac500 | Maintenance and Service Guide - Page 121
    Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall
  • HP 15-ac500 | Maintenance and Service Guide - Page 122
    114 Chapter 16 Power cord set requirements
  • HP 15-ac500 | Maintenance and Service Guide - Page 123
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP 15-ac500 | Maintenance and Service Guide - Page 124
    116 Chapter 17 Recycling
  • HP 15-ac500 | Maintenance and Service Guide - Page 125
    39 buttons left TouchPad 10 power 11 right TouchPad 10 C cables, service considerations 27 caps lock light, identifying 10 chipset, product description 1 components 37, 66, 67 HP PC Hardware Diagnostics (UEFI) using 99 HP Recovery Manager 84 correcting boot problems 90, 97 starting 90, 96
  • HP 15-ac500 | Maintenance and Service Guide - Page 126
    media creating 87, 93 recovery 90, 96 HP Recovery partition recovery 90, 96 removing 91, 97 I 12 L labels Bluetooth 15 Microsoft Certificate of Authenticity 14 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 latch, battery release 13 lights AC adapter/battery 8
  • HP 15-ac500 | Maintenance and Service Guide - Page 127
    supported discs 88, 94 system 89, 95 USB flash drive 90, 96 using HP Recovery media 88, 94 recovery discs 81 recovery media 81 creating 87, 93 creating using HP computer 14 service considerations cables 27 connectors 27 plastic parts 27 service labels, locating 14 serviceability, product
  • HP 15-ac500 | Maintenance and Service Guide - Page 128
    120 Index
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Maintenance and Service Guide