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HP 2200 HP LaserJet 2200 Series - User Guide - Page 79

Problem Solving - printer problems

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4 Problem Solving Overview This chapter helps you troubleshoot printer problems in the following areas: z Troubleshooting Checklist z Troubleshooting General Printing Problems z Printing Special Pages z Clearing Paper Jams z Solving Print Quality Problems z Wireless Printing Problems z Troubleshooting Control Panel Messages z Secondary Light Patterns z Network Printing Problems z Common Windows Problems z Common Macintosh Problems z Troubleshooting PostScript (PS) Errors ENWW Chapter 4 Problem Solving 69

Section	Page
HP Customer Care (Service and Support)	5
Printer Basics	11
Printer Configurations	12
Printer Features	13
Printer Software	15
Windows Installation	17
Software for Windows	22
Macintosh Installation	24
Software For Macintosh Computers	25
Network Installation	26
Software for Networked Computers	28
Software Installation Tips	30
Control Panel Buttons	32
Button Usage	32
Printing with the Fast Infrared Port (WirelessPrinting)	33
Wireless Printing Instructions	34
Interface Ports	35
Accessories and Ordering Information	36
Printing Tasks	41
Purchasing Paper and Other Media	42
Media Input Options	43
Tray 1 Media Sizes	43
Tray 2 and Optional 250-sheet Tray 3 PaperSizes	44
Optional 500-sheet Tray 3 Paper Sizes	45
Loading Media into Tray 1	46
Loading Media into Tray 2 or Optional 250-sheet Tray 3	47
Loading Media into Optional 500-sheet Tray 3	49
Media Output Options	50
Printing Tasks	51
Printing on Envelopes	51
Printing on Labels	53
Printing on Transparencies	54
Printing on Custom-Sized Media or Cardstock	55
Printing on Both Sides of Paper (Duplexing)	56
Printing on Letterhead or Preprinted Forms	59
Canceling a Print Job	61
Software Features	62
Features in the Printer Driver	62
Features in the HP LaserJet Device Configuration and HP LaserJet Utility	68
Printer Tips and Maintenance	71
Managing the UltraPrecise Toner Cartridge	72
HP Policy on Non-HP Toner Cartridges	72
Toner Cartridge Storage	72
Toner Cartridge Life Expectancy	72
Recycling Toner Cartridges	72
Redistributing the Toner	73
Cleaning the Printer	75
Using the Printer Cleaning Process	75
Internal Cleaning Procedure	77
Problem Solving	79
Troubleshooting Checklist	80
Troubleshooting General Printing Problems	82
Printing Special Pages	87
Demo Page	87
Self Test/Configuration Page	87
Cleaning Process	87
Font List	87
Clearing Paper Jams	88
Toner Cartridge Area	89
Tray 2 or Optional Tray 3 Paper Feed Area	91
Output Areas	92
Duplexer Area	93
Solving Print Quality Problems	94
Print Quality Checklist	94
Image Defect Examples	95
Wireless Printing Problems	100
Troubleshooting Control Panel Messages	102
Basic Control Panel Messages	102
Control Panel Error Messages	103
Secondary Light Patterns	106
Network Printing Problems	111
Common Windows Problems	112
Common Macintosh Problems	114
Selecting an Alternate PostScript Printer Description (PPD)	118
Troubleshooting PostScript (PS) Errors	119
Service and Support	121
Guidelines for Repacking the Printer	122
Service Information Form	123
HP Maintenance Agreements	124
On-Site Service Agreements	124
Hewlett-Packard Limited Warranty Statement	125
Limited Warranty for Toner Cartridge Life	127
Specifications	129
FCC Regulations	131
Environmental Product Stewardship Program	132
Protecting the Environment	132
Material Safety Data Sheet	134
Regulatory Statements	135
Declaration of Conformity	135
Laser Safety Statement	136
Canadian DOC Regulations	136
LED Safety	136
VCCI Statement (Japan)	137
Korean EMI Statement	137
Laser Statement for Finland	138
Media Specifications	139
Supported Sizes of Paper	140
Guidelines for Using Paper	143
Paper Specifications	144
Printing and Paper Storage Environment	145
Envelopes	146
Envelopes with Double Side Seams	147
Envelopes with Adhesive Strips or Flaps	147
Envelope Margins	148
Envelope Storage	148
Labels	149
Label Construction	149
Transparencies	150
Printer Memory and Expansion	151
Printer Memory	152
Installing Memory	153
Checking Memory Installation	155
Installing an HPJetDirect EIO Card	156
Printer Commands	157
Understanding PCL Printer Command Syntax	159
Combining Escape Sequences	160
Entering Escape Characters	160
Selecting PCL Fonts	161