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HP 3180 User Guide - Page 81

Support and warranty, Obtain electronic support, Obtain HP telephone support, Before you call

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B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your HP Fax is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. • Obtain electronic support • Obtain HP telephone support • Prepare the HP Fax for shipment • Pack the HP Fax • Warranty Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for answers to your questions. • Connect with an HP technician by using online chat. Support options and availability vary by product, country/region, and language. Obtain HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. This section contains the following topics: • Before you call • Support process • HP support by phone • Additional warranty options Before you call Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. To assist our Customer Care Center representatives to serve you better, prepare the following information if you need to call HP. ▲ If the HP Fax does not print, get the following information ready: • HP Fax model • Model number and serial number (check the back of the HP Fax) Obtain HP telephone support 77

Section	Page
Contents	5
Get started	9
Find other resources for the product	9
Understand the HP Fax parts	9
Front view	10
Back view	10
Control panel buttons and lights	11
Load full-size paper	12
Load originals	14
Change HP Fax settings	15
Send a basic fax	15
Set the answer mode	16
Set up faxing for the HP Fax	16
Set up faxing (parallel phone systems)	17
Serial-type fax setup	18
Use the HP Fax	19
Control panel menus	19
Use control panel menus	20
Control-panel message types	20
Text and symbols	21
Type numbers and text on the control-panel keypad	21
To enter text	21
To enter a space, pause, or symbol	22
To erase a letter, number, or symbol	22
Available symbols for dialing fax numbers	22
Set up speed-dial entries	22
Set up fax numbers as speed-dial entries or groups	23
Set up speed-dial entries	23
Set up a speed-dial group	23
Print and view a list of speed-dial entries	24
Select print media	24
Tips for selecting and using print media	24
Understand specifications for supported media	25
Understand supported sizes	25
Understand supported media types and weights	25
Set minimum margins	25
Fax	26
Send a fax	26
Send a fax manually from a phone	26
Send a fax using monitor dialing	28
Send a fax from memory	28
Schedule a fax to send later	29
Send a fax to multiple recipients	29
Send a color original or image/embedded picture fax	30
Change the fax resolution and Lighter/Darker settings	31
Change the fax resolution	31
Change the Lighter / Darker setting	32
Set new default settings	32
Send a fax in Error Correction Mode	33
Receive a fax	33
Receive a fax manually	33
Set up backup fax reception	34
Reprint received faxes from memory	35
Poll to receive a fax	35
Forward faxes to another number	36
Set the paper size for received faxes	36
Set automatic reduction for incoming faxes	37
Block junk fax numbers	37
Set the junk fax mode	37
Add numbers to the junk fax list	38
Remove numbers from the junk fax list	38
Change fax settings	39
Configure the fax header	39
Set the number of rings before answering	39
Change the answer ring pattern for distinctive ring	40
Set the fax error correction mode	40
Set the dial type	40
Set the redial options	41
Set the fax speed	41
Fax over the Internet	42
Cancel a fax	42
Copy	43
Make copies from the control panel	43
Change the copy settings	43
Set the number of copies	44
Set the copy paper size	44
Set the copy paper type	44
Change copy speed or quality	45
Resize an original to fit onto letter or A4 paper	45
Copy a legal-size document onto letter paper	46
Adjust the lightness and darkness of your copy	46
Enhance blurred areas of your copy	46
Enhance light areas of your copy	47
Cancel a copy job	47
Configure and manage	48
Manage the HP Fax	48
Use reports	48
Print fax confirmation reports	48
Print fax error reports	49
Print and view the fax log	49
Test fax setup	50
The fax test failed	50
Maintain and troubleshoot	55
Work with print cartridges	55
Print cartridges	55
Handle the print cartridges	56
Replace the print cartridges	56
Align the print cartridges	59
Clean the print cartridges	59
Clean the print cartridge contacts	60
Clean the area around the ink nozzles	61
Store print cartridges	62
Clean the HP Fax	63
Clean the glass strip	63
Clean the white strip	64
Clean the exterior	65
Troubleshooting tips and resources	65
Solve printing problems	65
Poor print quality and unexpected printouts	66
Solve paper-feed problems	67
Solve copy problems	67
Solve fax problems	69
Troubleshoot setup issues	74
Clear paper jams	75
Avoid paper jams	76
HP supplies and fax specifications	77
Order printing supplies online	77
Supplies	77
HP media	77
Print cartridges	77
Physical specifications	78
Product features and capacities	78
Memory specifications	78
Print specifications	78
Copy specifications	78
Fax specifications	79
Environmental specifications	79
Electrical specifications	79
Acoustic emission specifications (noise levels per ISO 7779)	79
Support and warranty	81
Obtain electronic support	81
Obtain HP telephone support	81
Before you call	81
Support process	82
HP support by phone	82
Phone support period	82
Placing a call	82
After the phone support period	82
Additional warranty options	82
Prepare the HP Fax for shipment	82
Pack the HP Fax	83
Warranty	84
Regulatory information	85
FCC statement	85
Noise emission statement for Germany	86
Notice to users of the U.S. telephone network: FCC requirements	86
Notice to users of the Canadian telephone network	87
Notice to users in the European Economic Area	87
Regulatory model number	88
Environmental product stewardship program	88
Paper use	88
Plastics	88
Material safety data sheets	88
Energy consumption	88
Recycling program	88
HP inkjet supplies recycling program	88
Disposal of waste equipment by users in private households in the European Union	90
Declaration of conformity	91