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HP 3180 User Guide - Page 82

Support process, HP support by phone, Phone support period, Placing a call

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Appendix B Support process If you have a problem, follow these steps: 1. Check the documentation that came with the HP Fax. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date HP Fax information and expert assistance and includes the following features: • Fast access to qualified online support specialists • Valuable troubleshooting information for common problems • Proactive HP Fax updates, support alerts, and HP newsgrams that are available when you register the HP Fax 3. Call HP support. Support options and availability vary by product, country/region, and language. HP support by phone This section contains the following topics: • Phone support period • Placing a call • After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). For the most current list of telephone support numbers, go to www.hp.com/support. Placing a call Call HP support while you are in front of the HP Fax. Be prepared to provide the following information: • Model number (located on the label on the front of the HP Fax) • Serial number (located on the back or bottom of the HP Fax) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did anything else occur prior to this situation (such as a thunderstorm, HP Fax was moved, etc.)? After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP Fax at additional costs. Go to www.hp.com/ support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. Prepare the HP Fax for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the HP Fax in for service, make sure you remove and keep the following items before returning your HP Fax: • The print cartridges • The power cord and any other cable connected to the HP Fax 78 Support and warranty

Section	Page
Contents	5
Get started	9
Find other resources for the product	9
Understand the HP Fax parts	9
Front view	10
Back view	10
Control panel buttons and lights	11
Load full-size paper	12
Load originals	14
Change HP Fax settings	15
Send a basic fax	15
Set the answer mode	16
Set up faxing for the HP Fax	16
Set up faxing (parallel phone systems)	17
Serial-type fax setup	18
Use the HP Fax	19
Control panel menus	19
Use control panel menus	20
Control-panel message types	20
Text and symbols	21
Type numbers and text on the control-panel keypad	21
To enter text	21
To enter a space, pause, or symbol	22
To erase a letter, number, or symbol	22
Available symbols for dialing fax numbers	22
Set up speed-dial entries	22
Set up fax numbers as speed-dial entries or groups	23
Set up speed-dial entries	23
Set up a speed-dial group	23
Print and view a list of speed-dial entries	24
Select print media	24
Tips for selecting and using print media	24
Understand specifications for supported media	25
Understand supported sizes	25
Understand supported media types and weights	25
Set minimum margins	25
Fax	26
Send a fax	26
Send a fax manually from a phone	26
Send a fax using monitor dialing	28
Send a fax from memory	28
Schedule a fax to send later	29
Send a fax to multiple recipients	29
Send a color original or image/embedded picture fax	30
Change the fax resolution and Lighter/Darker settings	31
Change the fax resolution	31
Change the Lighter / Darker setting	32
Set new default settings	32
Send a fax in Error Correction Mode	33
Receive a fax	33
Receive a fax manually	33
Set up backup fax reception	34
Reprint received faxes from memory	35
Poll to receive a fax	35
Forward faxes to another number	36
Set the paper size for received faxes	36
Set automatic reduction for incoming faxes	37
Block junk fax numbers	37
Set the junk fax mode	37
Add numbers to the junk fax list	38
Remove numbers from the junk fax list	38
Change fax settings	39
Configure the fax header	39
Set the number of rings before answering	39
Change the answer ring pattern for distinctive ring	40
Set the fax error correction mode	40
Set the dial type	40
Set the redial options	41
Set the fax speed	41
Fax over the Internet	42
Cancel a fax	42
Copy	43
Make copies from the control panel	43
Change the copy settings	43
Set the number of copies	44
Set the copy paper size	44
Set the copy paper type	44
Change copy speed or quality	45
Resize an original to fit onto letter or A4 paper	45
Copy a legal-size document onto letter paper	46
Adjust the lightness and darkness of your copy	46
Enhance blurred areas of your copy	46
Enhance light areas of your copy	47
Cancel a copy job	47
Configure and manage	48
Manage the HP Fax	48
Use reports	48
Print fax confirmation reports	48
Print fax error reports	49
Print and view the fax log	49
Test fax setup	50
The fax test failed	50
Maintain and troubleshoot	55
Work with print cartridges	55
Print cartridges	55
Handle the print cartridges	56
Replace the print cartridges	56
Align the print cartridges	59
Clean the print cartridges	59
Clean the print cartridge contacts	60
Clean the area around the ink nozzles	61
Store print cartridges	62
Clean the HP Fax	63
Clean the glass strip	63
Clean the white strip	64
Clean the exterior	65
Troubleshooting tips and resources	65
Solve printing problems	65
Poor print quality and unexpected printouts	66
Solve paper-feed problems	67
Solve copy problems	67
Solve fax problems	69
Troubleshoot setup issues	74
Clear paper jams	75
Avoid paper jams	76
HP supplies and fax specifications	77
Order printing supplies online	77
Supplies	77
HP media	77
Print cartridges	77
Physical specifications	78
Product features and capacities	78
Memory specifications	78
Print specifications	78
Copy specifications	78
Fax specifications	79
Environmental specifications	79
Electrical specifications	79
Acoustic emission specifications (noise levels per ISO 7779)	79
Support and warranty	81
Obtain electronic support	81
Obtain HP telephone support	81
Before you call	81
Support process	82
HP support by phone	82
Phone support period	82
Placing a call	82
After the phone support period	82
Additional warranty options	82
Prepare the HP Fax for shipment	82
Pack the HP Fax	83
Warranty	84
Regulatory information	85
FCC statement	85
Noise emission statement for Germany	86
Notice to users of the U.S. telephone network: FCC requirements	86
Notice to users of the Canadian telephone network	87
Notice to users in the European Economic Area	87
Regulatory model number	88
Environmental product stewardship program	88
Paper use	88
Plastics	88
Material safety data sheets	88
Energy consumption	88
Recycling program	88
HP inkjet supplies recycling program	88
Disposal of waste equipment by users in private households in the European Union	90
Declaration of conformity	91

Match case Limit results 1 per page

Support process

If you have a problem, follow these steps:

Check the documentation that came with the HP Fax.

Visit the HP online support Web site at

www.hp.com/support

. HP online support is available to

all HP customers. It is the fastest source for up-to-date HP Fax information and expert assistance

and includes the following features:

•

Fast access to qualified online support specialists

•

Valuable troubleshooting information for common problems

•

Proactive HP Fax updates, support alerts, and HP newsgrams that are available when you

Call HP support. Support options and availability vary by product, country/region, and language.

HP support by phone

This section contains the following topics:

•

Phone support period

•

Placing a call

•

After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including

Mexico). For the most current list of telephone support numbers, go to

www.hp.com/support

Placing a call

Call HP support while you are in front of the HP Fax. Be prepared to provide the following information:

•

Model number (located on the label on the front of the HP Fax)

•

Serial number (located on the back or bottom of the HP Fax)

•

Messages that appear when the situation occurs

•

Answers to these questions:

◦

Has this situation happened before?

◦

Can you re-create it?

◦

Did anything else occur prior to this situation (such as a thunderstorm, HP Fax was moved,

etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be

available at the HP online support Web site:

www.hp.com/support

. Contact your HP dealer or call

the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP Fax at additional costs. Go to

www.hp.com/

support

, select your country/region and language, then explore the services and warranty area for

information about the extended service plans.

Prepare the HP Fax for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are requested to

send the HP Fax in for service, make sure you remove and keep the following items before returning

your HP Fax:

•

The print cartridges

•

The power cord and any other cable connected to the HP Fax

Appendix B

Support and warranty