HP 3380 Service Manual - Page 186

Table 6-1. Alert and warning messages (continued) Control panel message Event log Description error message Fax recv. error None An error occurred while trying to receive a fax. Fax Send error None An error occurred while trying to send a fax. Recommended action Ask the sender to resend the fax. Try faxing back to the sender or another fax machine. Check for a dial tone on the phone line by pressing FAX/SEND. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call. Turn off error-correction mode (ECM), and turn off V.34. Ask the sender to resend the fax. Connect the product to a different phone line. If the error persists, check the flat flexible cable between the LIU and the formatter. Reseat or replace the cable. If the error persists, replace the LIU. Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by pressing FAX/SEND. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call. Connect the product to a different phone line. If the error persists, check the flat flexible cable between the LIU and the formatter. Reseat or replace the cable. If the error persists, replace the LIU. 170 Chapter 6 Troubleshooting ENWW