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HP 6500 User Guide - Page 248

Support and warranty, Obtain electronic support

UPC - 884420425137

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B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following topics: • Obtain electronic support • Warranty • Ink cartridge warranty information • Obtain HP telephone support • Prepare the device for shipment • Pack the device Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for answers to your questions. • Connect with an HP technician by using online chat. • Check for software updates. You can also obtain support from the Toolbox (Windows) or HP Printer Utility (Mac OS X), which provide easy, step-by-step solutions to common printing problems. For more information, see Toolbox (Windows) or HP Printer Utility (Mac OS X). Support options and availability vary by product, country/region, and language. 244 Support and warranty

Section	Page
Contents	5
Get started	15
Find other resources for the product	15
Finding the device model number	16
Accessibility	17
Understand the device parts	17
Front view	18
Printing supplies area	18
Back view	19
Device control panel buttons and lights	19
Connection information	21
Turn off the device	22
Eco-Tips	22
Use the device	23
Use device control panel menus	23
Device control-panel message types	24
Status messages	24
Warning messages	24
Error messages	25
Critical error messages	25
Change device settings	25
Use the HP software	26
Use the HP photo and imaging software	26
Use the HP productivity software	27
Load originals	28
Load an original on the scanner glass	28
Load an original in the automatic document feeder (ADF)	29
Select print media	31
Recommended papers for printing and copying	31
Recommended papers for photo printing	32
Tips for selecting and using print media	33
Understand specifications for supported media	34
Understand supported sizes	34
Understand supported media types and weights	37
Set minimum margins	38
Load media	39
Print on special and custom-sized media	40
Print borderless	41
Install the duplexer	42
Print	44
Change print settings	44
Change settings from an application for current jobs (Windows)	44
Change default settings for all future jobs (Windows)	44
Change settings (Mac OS X)	45
Print on both sides (duplexing)	45
Guidelines for printing on both sides of a page	45
Perform duplexing	45
Print a Web page	46
Cancel a print job	47
Scan	48
Scan an original	48
Scan an original to a computer	49
Scan an original to a memory device	49
Use Webscan via embedded Web server	49
Scan from a TWAIN-compliant or a WIA-compliant program	50
Scan from a TWAIN-compliant program	50
Scan from a WIA-compliant program	50
Edit a scanned original	50
Edit a scanned photo or graphic	50
Edit a scanned document using optical character recognition (OCR) software	51
Change scan settings	51
Cancel a scan job	51
Work with memory devices	52
Insert a memory card	52
Print DPOF photos	53
Print Selected Photos	54
View photos	54
View photos using your computer	54
Print an index sheet from the device control panel	54
Save photos to your computer	55
Use Photo Fix tools	55
Use Red Eye Removal	55
Use Date Stamp	56
Set New Defaults	56
Fax	57
Send a fax	57
Send a basic fax	58
Send a fax manually from a phone	58
Send a fax using monitor dialing	59
Send a fax from memory	60
Schedule a fax to send later	60
Send a fax to multiple recipients	61
Send a fax to multiple recipients from the device control panel	62
Send a fax to multiple recipients from the HP Photosmart Studio Software (Mac OS X)	62
Send a color original fax	62
Change the fax resolution and Lighter / Darker settings	63
Change the fax resolution	63
Change the Lighter / Darker setting	64
Set new default settings	65
Send a fax in Error Correction Mode	65
Receive a fax	65
Receive a fax manually	66
Set up backup fax reception	67
Reprint received faxes from memory	68
Poll to receive a fax	68
Forward faxes to another number	69
Set the paper size for received faxes	69
Set automatic reduction for incoming faxes	70
Block junk fax numbers	70
Set the junk fax mode	71
Add numbers to the junk fax list	71
Remove numbers from the junk fax list	72
Print a Junk Fax Report	72
View a list of blocked fax numbers	72
Receive faxes to your computer (Fax to PC and Fax to Mac)	72
Fax to Pc and Fax to Mac requirements	73
Activate Fax to PC and Fax to Mac	73
Modify Fax to PC or Fax to Mac settings	74
Turn off Fax to PC or Fax to Mac	74
Change fax settings	74
Configure the fax header	75
Set the answer mode (Auto answer)	75
Set the number of rings before answering	76
Change the answer ring pattern for distinctive ring	76
Set the fax error correction mode	77
Set the dial type	77
Set the redial options	78
Set the fax speed	78
Set the fax sound volume	79
Set up speed-dial entries	79
Set up fax numbers as speed-dial entries or groups	79
Set up speed-dial entries	80
Set up a speed-dial group	80
Print and view a list of speed-dial entries	81
View a list of speed-dial entries	81
Print a list of speed-dial entries	82
Fax over Internet Protocol (FoIP)	82
Test fax setup	83
Use reports	83
Print fax confirmation reports	84
Print fax error reports	85
Print and view the fax log	85
Clear the fax log	86
Print the details of the last fax transaction	86
Print a Caller ID History Report	87
Cancel a fax	87
Copy	88
Make copies	88
Change the copy settings	89
Set the number of copies	89
Set the copy paper size	90
Set the copy paper type	90
Change copy speed or quality	90
Resize an original to fit onto letter or A4 paper	91
Copy a legal-size document onto letter paper	92
Adjust the lightness and darkness of your copy	92
Enhance light areas of your copy	93
Collate a copy job	93
Apply Margin Shift to a Copy Job	94
Two-sided copy jobs	94
Cancel a copy job	95
Configure and manage	96
Manage the device	96
Monitor the device	97
Administer the device	97
Use device management tools	99
Toolbox (Windows)	99
Open the Toolbox	99
Toolbox tabs	100
Network Toolbox	100
Use the HP Solution Center (Windows)	101
Embedded Web server	101
To open the embedded Web server	102
Embedded Web server pages	103
HP Printer Utility (Mac OS X)	103
Open the HP Printer Utility	103
HP Printer Utility panels	103
Use the HP Device Manager (Mac OS X)	104
Understand the printer status page	104
Understand the network configuration page	105
Configure network options	106
Change basic network settings	107
View and print network settings	107
Turn the wireless radio on and off (some models only)	107
Change advanced network settings	107
Set link speed	108
To View IP settings	108
To Change IP settings	108
Set up faxing for the device	108
Set up faxing (parallel phone systems)	109
Choose the correct fax setup for your home or office	110
Case A: Separate fax line (no voice calls received)	112
Case B: Set up the device with DSL	113
Case C: Set up the device with a PBX phone system or an ISDN line	114
Case D: Fax with a distinctive ring service on the same line	115
Case E: Shared voice/fax line	116
Case F: Shared voice/fax line with voice mail	117
Case G: Fax line shared with computer modem (no voice calls received)	118
Case H: Shared voice/fax line with computer modem	121
Case I: Shared voice/fax line with answering machine	125
Case J: Shared voice/fax line with computer modem and answering machine	127
Case K: Shared voice/fax line with computer dial-up modem and voice mail	131
Serial-type fax setup	132
Configure the device (Windows)	133
Direct connection	133
Install the software before connecting the device (recommended)	134
Connect the device before installing the software	134
Share the device on a locally shared network	135
Network connection	135
To install the device on a network	136
To install the device software on client computers	136
To install the printer driver using Add Printer	137
Configure the device (Mac OS X)	137
Install the software for network or direct connection	137
Share the device on a locally shared network	137
Set up the device for wireless communication (some models only)	138
Understand 802.11 wireless network settings	139
To set up wireless communication using the installer (Windows)	141
To set up wireless communication using the installer (Mac OS X)	141
To set up wireless communication using the device control panel with wireless setup wizard	141
To turn off wireless communication	141
Connect the device using an ad hoc wireless network connection	142
Guidelines for reducing interference on a wireless network	142
Configure your firewall to work with HP devices	142
Change the connection method	143
Guidelines for ensuring wireless network security	144
To add hardware addresses to a WAP	144
Other guidelines	144
Uninstall and reinstall the software	145
Maintain and troubleshoot	147
Work with ink cartridges	147
Information on ink cartridges and the printhead	148
Check the estimated ink levels	148
Replace the ink cartridges	149
Advanced ink cartridge maintenance	151
Clean the sensor	152
Clean the sensor windows on the ink cartridges	153
Advanced printhead maintenance	155
Clean the printhead	155
Align the printer	156
Usage information collection	157
Print and evaluate a print quality report	158
To print a print quality report	158
To evaluate the Print Quality Diagnostic Page	159
Ink Levels	159
Good color bars	159
Ragged, irregularly streaked, or faded bars	160
Regular white streaks in the bars	161
Bar colors are not uniform	161
Large Black Font Text	162
Alignment Patters	162
Clean the device	163
Clean the scanner glass	163
Clean the exterior	164
Clean the automatic document feeder	164
General troubleshooting tips and resources	167
Solve printing problems	168
The device shuts down unexpectedly	168
Error message appears on control-panel display	169
Device takes a long time to print	169
Blank or partial page printed	169
Something on the page is missing or incorrect	170
Placement of the text or graphics is wrong	170
Print troubleshooting	171
Envelopes print incorrectly	172
The product is not responding	172
The product prints meaningless characters	175
Nothing happens when I try to print	176
The margins are not printing as expected	179
Text or graphics are cut off at the edge of the page	180
A blank page came out while printing	182
Print quality troubleshooting	183
Wrong, inaccurate, or bleeding colors	183
Ink is not filling the text or graphics completely	186
The printout has a horizontal band of distortion near the bottom of a borderless print	188
Printouts have horizontal streaks or lines	189
Printouts are faded or have dull colors	191
Printouts seem blurry or fuzzy	193
Printouts are slanted or skewed	194
Ink streaks on the back of the paper	195
Paper is not picked up from the input tray	196
Poor black text	197
The product prints slowly	199
Solve paper-feed problems	199
Solve copy problems	201
No copy came out	201
Copies are blank	202
Documents are missing or faded	202
Size is reduced	202
Copy quality is poor	202
Copy defects are apparent	203
Error messages appear	203
Solve scan problems	203
Scanner did nothing	204
Scan takes too long	204
Part of the document did not scan or text is missing	205
Text cannot be edited	205
Error messages appear	206
Scanned image quality is poor	206
Scan defects are apparent	207
Solve fax problems	207
The fax test failed	208
Solve network problems	221
Solve wireless problems (some models only)	221
Basic wireless troubleshooting	222
Advanced wireless troubleshooting	222
Make sure your computer is connected to your network	223
Make sure that the HP device is connected to your network	224
Check to see if the firewall software is blocking communication	225
Make sure the HP device is online and ready	225
Your wireless router is using a hidden SSID	226
Make sure the wireless version of the HP device is set as the default printer driver (Windows only)	226
Make sure the HP Network Devices Support service is running (Windows only)	226
Add hardware addresses to a wireless access point (WAP)	227
Solve photo (memory card) problems	227
The device cannot read the memory card	227
The device cannot read photos on the memory card	228
Solve device management problems	228
Embedded Web server cannot be opened	228
Troubleshoot installation issues	229
Hardware installation suggestions	229
Software installation suggestions	230
Clear jams	231
Clear paper jams	231
Avoid paper jams	233
Errors	233
Printhead Problem	234
Incompatible Printhead	234
Printhead problem and advanced printhead maintenance	234
Printhead problem - The following printhead has a problem	234
Advanced printhead maintenance	235
Fax Memory Full	239
Device Disconnected	239
Ink Alert	239
HP recommends you have a replacement available for when print quality becomes no longer acceptable	240
The amount of ink in the following cartridge may be low enough to cause poor print quality and cartr ...	240
Ink system failure	240
Cartridge Problem	241
The following cartridge appears to be missing or damaged	241
Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots	241
Cartridge Problem	241
Paper Mismatch	241
The cartridge cradle cannot move	242
Paper Jam	242
Paper Jam	242
The printer is out of paper	242
Incompatible Cartridge(s)	242
Incompatible Cartridge(s)	242
Incompatible Cartridge(s)	242
Printer Offline	243
Printer Paused	243
Sensor issue	244
Sensor failure	244
Previously used genuine HP cartridge	244
Ink Service Capacity Warning	245
Document failed to print	245
General printer error	245
HP supplies and accessories	246
Order printing supplies online	246
Accessories	246
Supplies	246
Supported ink cartridges	247
HP media	247
Support and warranty	248
Obtain electronic support	248
Warranty	249
Ink cartridge warranty information	250
Obtain HP telephone support	251
Support process	251
Before you call	251
HP support by phone	252
Phone support period	252
Telephone support numbers	253
Placing a call	254
After the phone support period	254
Additional warranty options	254
HP Quick Exchange Service (Japan)	255
HP Korea customer support	255
Prepare the device for shipment	256
Remove the device control-panel faceplate	256
Remove the rear access panel or duplexer	258
Remove the output tray	258
Pack the device	259
Device specifications	260
Physical specifications	260
Product features and capacities	260
Processor and memory specifications	261
System requirements	261
Network protocol specifications	262
Embedded Web server specifications	262
Print specifications	263
Copy specifications	263
Fax specifications	263
Scan specifications	264
Environmental specifications	264
Electrical specifications	264
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	265
Memory card specifications	265
Regulatory information	266
FCC statement	267
Notice to users in Korea	267
VCCI (Class B) compliance statement for users in Japan	267
Notice to users in Japan about the power cord	268
Toxic and hazardous substance table	268
LED indicator statement	268
Noise emission statement for Germany	268
Notice to users of the U.S. telephone network: FCC requirements	269
Notice to users of the Canadian telephone network	270
Notice to users in the European Economic Area	271
Notice to users of the German telephone network	271
Regulatory information for wireless products (some models only)	271
Exposure to radio frequency radiation	272
Notice to users in Brazil	272
Notice to users in Canada	272
Notice to users in Taiwan	272
European Union regulatory notice	273
Australia wired fax statement	273
Regulatory model number	273
Declaration of conformity	275
Environmental product stewardship program	277
Paper use	277
Plastics	277
Material safety data sheets	277
Recycling program	277
HP inkjet supplies recycling program	277
Disposal of waste equipment by users in private households in the European Union	278
Power consumption	278
Chemical Substances	279
Third-party licenses	280
Expat	280
OpenSSL	280
SHA2	282