HP 9050 HP LaserJet MFP Multifunction Finisher - Administrator Guide - Page 30

Resolve common problems - laserjet jamming

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Resolve common problems Table 3-1 Common device problems Situation The device does not turn on. Possible Reason ● Make sure that the power cord is firmly plugged into the 2,000-sheet input tray. NOTE: This does not apply to the HP Color LaserJet 9500mfp. ● Turn the printer off, check all the cable connections, and turn the printer on. The printer does not recognize the device or the user LED on ● the device is off. ● Check the device power cord. Make sure that the device has been configured in the printer driver. ● Check the HP Jet-Link connector. ● Print a configuration page to see if the device is operating normally. ● If the printer still does not recognize the device, contact your local authorized HP service provider. (See Service and support on page 45.) The job was not stapled. ● The stapler is out of staples and AUTO CONTINUE is set to ON. See Load the stapler cartridge on page 17 for more information. ● A single-page job was sent to the stapler; one-page jobs are not stapled. ● The wrong size or type of paper was used for the job. ● More than 50 sheets of 75-g/m2 (20-lb) media were sent to the stapler, exceeding its capacity. NOTE: Transparencies, envelopes, labels, and cut-sheet paper are supported in the stacker bin. The stapler can staple jobs of 2 to 50 sheets of 75-g/m2 (20-lb) media. If the job is thicker than this, the job is ejected unstapled. The stacker bin can hold a maximum of 1,000 sheets, depending on the paper size and weight. ● The stapler has bent or broken staples in the stapler head. ● A staple jam exists, or a staple jam was recently cleared (up to two sequential jobs might not be stapled). ● The job was sent to a bin other than the stapler bin because the wrong size or type of paper was used for the job. ● The interface cable to the stapler unit might be defective or is not connected properly. 24 Chapter 3 Problem solving ENWW

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Resolve common problems
Table 3-1
Common device problems
Situation
Possible Reason
The device does not turn on.
●
Make sure that the power cord is firmly plugged into the
2,000-sheet input tray.
NOTE:
This does not apply to the HP Color LaserJet
9500mfp.
●
Turn the printer off, check all the cable connections, and
turn the printer on.
The printer does not recognize the device or the user LED on
the device is off.
●
Check the device power cord.
●
Make sure that the device has been configured in the
printer driver.
●
Check the HP Jet-Link connector.
●
Print a configuration page to see if the device is operating
normally.
●
If the printer still does not recognize the device, contact
your local authorized HP service provider. (See
Service
and support
on page
45
.)
The job was not stapled.
●
The stapler is out of staples and
AUTO CONTINUE
is set
to
ON
. See
Load the stapler cartridge
on page
17
for more
information.
●
A single-page job was sent to the stapler; one-page jobs
are not stapled.
●
The wrong size or type of paper was used for the job.
●
More than 50 sheets of 75-g/m
2
(20-lb) media were sent
to the stapler, exceeding its capacity.
NOTE:
Transparencies, envelopes, labels, and cut-sheet
paper are supported in the stacker bin. The stapler can staple
jobs of 2 to 50 sheets of 75-g/m
2
(20-lb) media. If the job is
thicker than this, the job is ejected unstapled. The stacker bin
can hold a maximum of 1,000 sheets, depending on the paper
size and weight.
●
The stapler has bent or broken staples in the stapler head.
●
A staple jam exists, or a staple jam was recently cleared
(up to two sequential jobs might not be stapled).
●
The job was sent to a bin other than the stapler bin
because the wrong size or type of paper was used for the
job.
●
The interface cable to the stapler unit might be defective
or is not connected properly.
24
Chapter 3
Problem solving
ENWW