HP BL260c HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 3

Contents Getting started...5 How to use this guide ...5 Troubleshooting overview ...6 Diagnosing the enclosure ...6 Diagnosing the overall system health 7 Diagnosing the component health...7 Navigating the Insight Display ...7 Health Summary screen...8 Important safety information...10 Symbols on equipment ...10 Warnings and cautions ...11 Electrostatic discharge...12 Common problem resolution ...14 Troubleshooting with the HP BladeSystem Insight Display 14 Loose connections ...14 Service notifications...14 Firmware updates...15 HP BladeSystem Insight Display troubleshooting 16 Insight Display overview...16 Troubleshooting the Insight Display ...16 Symptoms: HP BladeSystem c3000 Enclosure Insight Display 17 Procedures: HP BladeSystem c3000 Enclosure Insight Display 17 Symptoms: HP BladeSystem c7000 Enclosure Insight Display 19 Procedures: HP BladeSystem c7000 Enclosure Insight Display 19 Enclosure troubleshooting ...25 Troubleshooting guidelines ...25 Insight Display error notification ...25 Location errors ...25 Configuration errors ...26 Power errors ...26 Cooling errors ...26 Device errors ...26 Fan troubleshooting ...27 Power supply troubleshooting...31 Server blade troubleshooting...35 Partner blade troubleshooting...43 Onboard Administrator troubleshooting 46 Interconnect module troubleshooting 50 DVD-ROM troubleshooting ...52 KVM troubleshooting ...59 Insight Display blue device errors ...66 Midplane assembly replacement 69 Midplane assembly troubleshooting ...69 Contents 3