HP BL480c HP ProLiant BL480c Server Blade User Guide - Page 62

Service notifications, Loose connections, Troubleshooting flowcharts, Version Control Agent

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NOTE: To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up to date. • HP recommends you have access to the server documentation for server-specific information. • HP recommends you have access to the SmartStart CD for value-added software and drivers required during the troubleshooting process. NOTE: Download the current version of SmartStart from the HP website (http://www.hp.com/servers/smartstart). Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Loose connections Action: • Be sure all power cords are securely connected. • Be sure all cables are properly aligned and securely connected for all external and internal components. • Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors. • If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are correctly routed through the tray. • Be sure each device is properly seated. • If a device has latches, be sure they are completely closed and locked. • Check any interlock or interconnect LEDs that may indicate a component is not connected properly. • If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 63)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 64)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts. The available flowcharts include: • Start diagnosis flowchart (on page 63) • General diagnosis flowchart (on page 64) • Server blade power-on problems flowchart (on page 65) • POST problems flowchart (on page 67) • OS boot problems flowchart (on page 68) • Server fault indications flowchart (on page 70) Troubleshooting 62

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Troubleshooting 62
NOTE:
To verify the server configuration, connect to the System Management homepage and select
Version Control Agent
. The VCA gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up to date.
•
HP recommends you have access to the server documentation for server-specific information.
•
HP recommends you have access to the SmartStart CD for value-added software and drivers
required during the troubleshooting process.
NOTE:
Download the current version of SmartStart from the HP website
(
).
Service notifications
To view the latest service notifications, refer to the HP website (
).
Select the appropriate server model, and then click the
Troubleshoot a Problem
link on the product
page.
Loose connections
Action
:
•
Be sure all power cords are securely connected.
•
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
•
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server
are correctly routed through the tray.
•
Be sure each device is properly seated.
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
•
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page
63
)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page
64
)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page
63
)
•
General diagnosis flowchart (on page
64
)
•
Server blade power-on problems flowchart (on page
65
)
•
POST problems flowchart (on page
67
)
•
OS boot problems flowchart (on page
68
)
•
Server fault indications flowchart (on page
70
)