HP BladeSystem bc2500 Administrator's Guide HP Session Allocation Manager (SAM - Page 58
Appendix B, Frequently Asked Questions, Policy, Password, Application, Ports and, Protocol, IEXPLORE
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Question Answer Why are my RDC settings not working as I set it on the client The settings on the client side may have been overridden by side? the forced settings on the HP SAM server in the Policy tab. Question Answer Why does my user have to type the password twice every time to log into a computing resource? This should not happen. The Active Directory policy is requiring the user to log in to the blade interactively. Either disable this policy or remove the Password box from the HP SAM client by setting PasswordEnable=0 in the .SAM file. This could also be caused by using RGS in Easy Log-in or Default mode. Question Answer I got an error during registration service upgrade installation. Check to see if the event log is open. If so, you must close the log so the tool can remove the old executable and upgrade to the new one. Question Answer How do I enable HP Sygate Security Agent on the Windows XP Embedded-based thin client for the HP SAM client(s)? Go to HP Sygate Security Agent advance rules and create a new rule for HP SAM. Add IEXPLORE.EXE and/or hprdcw32.exe to the Application tab. On the Ports and Protocol tab, set protocol to TCP and type 80,3389 on the remote port line if you want both clients to work. Otherwise, make sure port 3389 is set for IEXPLORE. You can set port 80 for the Windows XPe-based client or leave it alone (all). For advanced methods such as an Altiris script, you can create the script similarly here or use the HP Sygate Security Agent Policy Editor tool (download as a SoftPaq from the HP Web site). Question Answer I am unable to view the Japanese characters on the Web client. Check to make sure the Japanese fonts are installed on the access device. Question Answer Can I administer the HP SAM server using another browser No, these browsers are not supported. such as Opera and Firefox? Question Answer I restored my HP SAM database from tape backup after the HP SAM SQL server was recovered from an unexpected failure. Is a synchronize operation enough to get all the latest status for all computing resources? It depends on when the database backup was performed. New computing resources may be registered after the last backup was performed. If so, those computing resources do not exist in the backup data. The synchronize operation works only on computing resources the system is aware of. If the status of 52 Appendix B Frequently Asked Questions