HP Brio ba200 hp brio ba200, hp warranty and support guide - Page 11

Obtaining Free Parts Exchange Service For Free Parts Exchange service, you must contact either an HP Customer Care Center, an HP Sales and Service Office, or a participating HP Authorized Support Provider. You will be sent the necessary replacement parts for performing any repairs yourself. In addition, obtaining Free Parts Exchange service is subject to the following conditions: • If you contact an HP Customer Care Center and you are to receive a replacement part, you will not be billed for the call.If you are asked to return the entire bundled product for repair, the necessary parts will be provided free of charge; however, you will be billed for labor to repair your product. • HP reserves the right to validate any claims of defective parts before sending replacements for any such parts. • You must verify that the latest version of the BIOS is installed on your product. You may be asked to install the latest version of the BIOS before a free replacement part is sent to you. • HP may provide you with necessary written instructions for replacing the defective part(s). • HP is not responsible for nor warrants your replacement parts or hardware product against damage resulting from improper installation of replacement parts or repair of your defective product by you or your designate. Therefore, HP recommends that only a qualified computer repair professional install the replacement part or repair your hardware product. • You will be billed for any additional replacement parts required as a result of improper installation of original replacement part by you or your designate. • You will be billed for any defective part(s) not returned as requested by HP. Obtaining Return for Repair Service To obtain Return For Repair service, you must return your product to an HP Repair Center or HP Authorized Support Provider within the product warranty period. Once the product has been repaired, it will be returned free of charge to the address you designate. Return For Repair service is subject to the following conditions: • Running the HP diagnostic software provided with your product before returning your product for repair service is recommended. • You are required to return the complete product in an acceptable and repairable condition. • Return for Repair service is limited to the repair of hardware failures only. • Returned product failures caused by non-HP products - whether internal or external to the system processor unit - are subject to standard per-incident repair charges. • If a hardware failure is not found, you will be billed for the service provided. • You may be required to provide proof of the purchase date of your product before warranty service will be provided. English 9