HP Brio ba200 hp brio ba200, hp warranty and support guide - Page 8

HP Validation and Service Options, Obtaining Warranty Service

Get HP Brio ba200 PDF manuals and user guides View all HP Brio ba200 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 8 highlights

Note HP Validation and Service Options If HP receives notice of a defect in your HP hardware product during the hardware product's warranty period, HP or its designate may, at its option and depending on warranty entitlement: 1 Repair the parts which prove to be defective OR 2 Replace the parts which prove to be defective OR 3 Provide you, the end-user customer, with the appropriate part(s) required for repair. In this event, HP may: • Provide you with written instructions for replacing the defective part(s). • Provide free telephone assistance for installation of the replacement component. • Prepay shipping charges, duties, and taxes for replacement parts sent to you as well as for any parts that HP asks to be returned. You will be billed for any defective part(s) not returned as requested by HP. HP reserves the right to validate any claims of defective products or components before repairing or replacing such products or components. Obtaining Warranty Service Customer Responsibilities Before Contacting HP Before contacting HP for warranty service for your HP product, please prepare by: • Consulting the troubleshooting section of your User's Guide. • Running the diagnostic software (if installed on your system) to diagnose your product and to obtain information that will be requested by a support agent. • Troubleshooting your system using support information provided on the HP Worldwide Web support site at: For HP Vectra PCs For HP Brio PCs For HP Kayak PC Workstations http://www.hp.com/go/vectrasupport http://www.hp.com/go/briosupport http://www.hp.com/go/kayaksupport • Locating your proof of purchase date, indicated on your receipt, invoice, etc. • Having immediate access to the defective product for potential online or telephone troubleshooting by an HP service agent. • Securing all proprietary and confidential information and maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs if on-site service is applicable. 6 English

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
6 English
HP Validation and Service Options
If HP receives notice of a defect in your HP hardware product during the hardware
product’s warranty period, HP or its designate may, at its option and depending on
warranty entitlement:
1
Repair the parts which prove to be defective
OR
2
Replace the parts which prove to be defective
OR
3
Provide you, the end-user customer, with the appropriate part(s) required for
repair. In this event, HP may:
•
Provide you with written instructions for replacing the defective part(s).
•
Provide free telephone assistance for installation of the replacement
component.
•
Prepay shipping charges, duties, and taxes for replacement parts sent to
you as well as for any parts that HP asks to be returned. You will be billed for
any defective part(s) not returned as requested by HP.
Note
HP reserves the right to validate any claims of defective products or components
before repairing or replacing such products or components.
Obtaining Warranty Service
Customer Responsibilities Before Contacting HP
Before contacting HP for warranty service for your HP product, please prepare by:
•
Consulting the troubleshooting section of your User’s Guide.
•
Running the diagnostic software (if installed on your system) to diagnose your
product and to obtain information that will be requested by a support agent.
•
Troubleshooting your system using support information provided on the HP
Worldwide Web support site at:
•
Locating your proof of purchase date, indicated on your receipt, invoice, etc.
•
Having immediate access to the defective product for potential online or
telephone troubleshooting by an HP service agent.
•
Securing all proprietary and confidential information and maintaining a
procedure external to the products for reconstruction of lost or altered files,
data, or programs if on-site service is applicable.
For HP Vectra PCs
For HP Brio PCs
For HP Kayak PC Workstations