HP Brio ba200 hp brio ba200, hp warranty and support guide - Page 20

Other Services The table below summarizes the services and support available from HP or authorized resellers. Service Covers Period Covered Response Time Fee Standard Warranty Parts and labor for HP products: first year on-site parts & labor; second and third year parts only. Three years from date of delivery. HP SupportPack Parts and labor for HP products. Variable Next working day No charge. for on-site. Variable Variable When Available Purchase From At time of HP. purchase. Within 90 days HP Authorized of delivery. Reseller. CD-ROM containing: Released quarterly. N/A HP Support Product Manuals, Technical Assistant Information and Product features. Annual Anytime. HP. subscription. Electronic Services Technical information, Anytime. drivers, utilities, tools and diagnostics. 24-hour access. No charge. Anytime. HP BBS, WWW, CompuServe, America Online. Technical Phone Support Basic assistance for system First year (3-years Business hours. setup, configuration, for hardware failure start-up and hardware diagnosis). diagnosis. No charge. At time of delivery. HP. Lifeline Phone Support Basic assistance for system After first year. setup, configuration and start-up. Business hours. Per- call fee, Anytime after HP. no time limit. first year. HP Network Phone-in Support Advanced remote technical support for multi-vendor networked environments. Annual contract. Business hours: 24-hour/ 7-day service also available. Annual fee, or Anytime. minimum fee per incident. HP Authorized Reseller. Service Technical Support. Contracts Customer defined. As required. Annual fee, or Anytime. fee per incident. Reseller. 18 English