HP Business Inkjet 1100 HP Business Inkjet 1100 - User Guide - Page 67

Resolving printing problems, A blank printed, Something on the is missing or incorrect

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Resolving printing problems This section provides solutions to common printing problems. A blank page printed Check that the tape is removed from the printheads z Each new printhead is packaged with protective plastic film covering the ink nozzles. Check each printhead and remove film if necessary. z Clean any excess adhesive from the contact area on the backs of the printheads with a clean, lint-free cloth. Check for empty ink cartridges z If you are printing black text and a blank page prints, your black ink cartridge might be empty. See "Replacing ink cartridges". Check the printer setup z If the printer selection is a problem, open the Printers folder in Windows and set this printer as the default. In the Mac OS, set this printer as the default in the Chooser or the Print Center. Check that the media you are using is wide enough z The media width must match the page settings in your print settings. Check the parallel port on your computer z If you are using a parallel cable, make sure your printer is connected directly to the parallel port. Do not share the port with other devices, such as a Zip drive. Something on the page is missing or incorrect Check the margin settings z Make sure that the margin settings for the document do not exceed the printable area of the printer. See "Setting minimum margins". Check the color print settings z Grayscale might be selected in the Print Settings dialog box. ENWW 4-17

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ENWW
4-17
Resolving printing problems
This section provides solutions to common printing problems.
A blank page printed
Check that the tape is removed from the printheads
Each new printhead is packaged with protective plastic film covering the ink nozzles.
Check each printhead and remove film if necessary.
Clean any excess adhesive from the contact area on the backs of the printheads with a
clean, lint-free cloth.
Check for empty ink cartridges
If you are printing black text and a blank page prints, your black ink cartridge might be
empty. See
“Replacing ink cartridges”
.
Check the printer setup
If the printer selection is a problem, open the Printers folder in Windows and set this
printer as the default. In the Mac OS, set this printer as the default in the Chooser or the
Print Center.
Check that the media you are using is wide enough
The media width must match the page settings in your print settings.
Check the parallel port on your computer
If you are using a parallel cable, make sure your printer is connected directly to the parallel
port. Do not share the port with other devices, such as a Zip drive.
Something on the page is missing or incorrect
Check the margin settings
Make sure that the margin settings for the document do not exceed the printable area of
the printer. See
“Setting minimum margins”
.
Check the color print settings
Grayscale might be selected in the
Print Settings
dialog box.