HP C5313AR HP OfficeJet 600 Series All-in-One - (English) User Guide - Page 101

7. Getting Help If you suspect that your HP OfficeJet will have to be returned for repair, be sure to have the following information readily available before you contact HP or your dealer: q Product name, model number (printed on the keypad), and serial number (printed on the back of the HP OfficeJet). q A description of the problem, including any error messages. q Purchase date and proof of purchase. Note: If you're unsure of the warranty coverage, refer to the "HewlettPackard Limited Warranty Statement for Teleconnected Products," a short document in the box with the HP OfficeJet. 4 Call your dealer or the HP Customer Support Center. (Refer to the phone numbers on the following pages.) If you're unable to resolve the problem after reviewing this chapter, contact your dealer or the HP Customer Support Center for further assistance. Caution: To avoid printing problems and ink spillage, remove the print cartridges before repackaging and shipping the HP OfficeJet. Organization Telephone Number Support Provided Hours of Operation HP Reseller Locator Service Internet/World Wide Web (800) 243-9812 Help locating the nearest HP authorized dealer. 24 hours per day 7 days per week http://www.hp.com/ Information on 24 hours per day go/cposupport products, printer drivers, and support. 7 days per week America Online To become a subscriber, call (800) 827-6364. Log on and at the prompt, type: HP or HP Support (AOL connect charges may apply) Interactive dialog 24 hours per day with worldwide HP customer 7 days per week community. Exchange of information and links to the HP electronic support center home page on the World Wide Web. Drivers and support documentation. CompuServe Log on and at the Same as above. prompt, type: HP To become a subscriber, call (CompuServe (800) 524-3388 and connect charges may ask for Agent #51. apply) 24 hours per day 7 days per week 7-3