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HP C7770B HP Designjet 500Plus Printer - User's Guide - Page 65

Solving Problems

UPC - 725184439704

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Solving Problems • To find the meaning of front-panel messages, see Message Descriptions. • If you know the problem is related to a certain task, first check the relevant section in this manual, for step-by- step procedures. Use this manual's index or table of contents to find the section. For example, if you are having difficulty with page formatting, refer to Page Format. • If the problem is directly related to the quality of your printed images, refer first to Image Quality Problems. • Refer to the appropriate topic: - Ink Supply Problems - Media Problems - Communication Problems - Image Error - Other Problems • If the problem could be related to your software driver, and you are using an HP driver, refer to the driver's troubleshooting documentation and the on-line help in your application software. • If the problem has no obvious cause, refer to Finding the Source of Your Problem. • If you still cannot solve the problem, see Getting Help.

Section	Page
Introduction	1
Introducing the Documentation	2
Introducing Your HPDesignjet500plus Printer	3
Your Printer’s Main Features	4
HP Ink Supplies	6
Print Resolution	7
Media	8
User Interface	9
Memory	10
Drivers	11
Front View of Printer	12
Printer Connections	13
Media & Ink	14
Media Choice	15
Choosing Paper or Other Media	16
Paper Types	17
Physical Characteristics of Paper Types	18
Additional Information About Paper Types	20
Combinations of Media Type and Print Quality Selection	21
CAD Drawings—Mono	22
CAD Drawings and GIS—Color (Lines and low density)	23
CAD Rendering, GIS and Images—Color and CAD (high ink density)	24
Handling Your Paper or Type of Media	25
Obtaining Roll or Sheet Paper Information	26
Print Times for a Selected Print Quality	27
Printable Area	28
ANSI Paper	29
Architectural Paper	30
ISO Paper	31
Roll Media	32
Installing a New Roll on the Printer	33
Loading Roll Media	34
Unloading Roll Media	35
Removing Roll Media from the Printer	36
Removing Roll Media from the Spindle	37
Cutter Replacement	38
Prerequisites	38
Important Information	38
Sheet Media	39
Which Side Up?	40
Which Edge First?	41
Loading Sheet Media	42
Important	42
Unloading Sheet Media	43
Important	43
Ink System	44
What are HP Ink Supplies?	45
Ink Cartridges	45
Printheads	45
Component identification	46
Ink Supply Guidelines	47
Precautions	48
Color Calibration	49
Drying Time	50
Drying Time Settings	51
Typical Drying Times	52
Drying Procedure	53
Ink Cartridges	54
Ink Cartridge Errors	55
Ink Cartridge Levels	56
Ink Cartridge Information	57
Ink Cartridge Replacement	58
Printheads	59
Printhead Errors	60
Printhead Information	61
PrintheadReplacement	62
Printhead Alignment	63
Solutions	64
Solving Problems	65
Finding the Source of Your Problem	66
Image Quality Problems	67
Configuration Correction	68
Troubleshooting Procedure	69
Running the Troubleshooting Utility	69
Diagnostic Print A Interpretation	70
Diagnostic Print B Interpretation	71
Troubleshooting Flow Chart	72
Advance Calibration	73
Advance Calibration Values	74
Stepped Lines	75
Incomplete Lines	76
Color Alignment	77
Horizontal Banding	78
Color Accuracy	79
Related Topics	79
Color Consistency problems	80
Long Term Color Bleeding (Glossy Papers)	80
Color Accuracy Configuration	81
Additional Color Accuracy Information	82
Ink Supply Problems	83
Printhead Problems after Replacement	83
Problems Inserting the Ink Cartridge	83
Problems Inserting the Printhead	83
Unknown Printhead Error	84
Media Problems	85
Media	86
Clearing a Media Jam	87
Removing Jammed Paper	88
Removing Jammed Paper (continued)	89
Ink Marks on the Media	90
Warped Lines	91
Blurred Lines (Ink “Bleeds” from Lines)	91
Marks or Scratches on Glossy Paper after Printing	91
Smears or Scratching on Your Printed Media	92
Media Loading Problems	93
Media Output Problems	94
Prints Fall on the Floor After Being Cut	94
Prints Do Not Stack Properly in the Media Bin	94
Image Error	95
Image is Incomplete	96
Output Contains Only a Partial Print	96
Image is Clipped	97
Long-Axis Print Is Clipped	97
Printed Image Incorrect	98
Image is in One Portion of the Printing Area	99
Image is Unexpectedly Rotated	99
Print is Distorted or Unintelligible	100
One Image Overlays Another on the Same Sheet	100
Other Sources of Information	101
Other Problems	102
Communication Problems	103
File Size and Memory	103
Printer Does not Print	104
Printer Seems Too Slow	105
Getting Help	106
HP Customer Care	107
What to Do Before You Call	108
HP Designjet Online	109
Front Panel	110
The Front Panel	111
Navigation Keys	112
Display Screen	113
Action Keys	114
Menu Structure	115
Paper Menu	116
Ink Menu	117
Job Management Menu	118
Set-up Menu	119
Set-up Menu (continued)	120
Navigating the Menu System	121
Navigation Example	122
How to Set the Ink-drying Time to Two Minutes	122
Message Descriptions	125
Printer Options	139
Page Format	140
Page Description	141
Page Size	142
Margins	142
Printing Area	142
Inked Area	142
Rotating an Image	143
Job Rotation (HP-GL/2)	143
Page Size and the Rotation	143
What is Rotated?	144
Printing a Mirror Image	145
Setting Page Size in the Front Panel	146
Adjusting the Page Size in the Front Panel	147
Page Size	148
Page Size and Clipped Images	149
Image Appearance	150
Front Panel Image Options	151
Why Use the Front Panel?	151
Pen Widths and Colors in the Internal Palettes	152
To Select a Palette	153
Change the Palette Settings	154
How to Define Palette A	155
Changing the Treatment of Overlapping Lines (Merge)	156
Printing Images in Grayscale	157
Print Speeds and Print Quality	158
Print Quality	160
Advanced Options	161
Improving Line Quality and Graphics Details	162
Best Quality Settings	163
Print Management	164
Cancelling a Page that is Printing	165
Cancelling the Drying Time	166
Printer Configuration	167
Printer Information	168
Front Panel Setup	169
Menu and Message Language	170
Alert Buzzer	171
Screen Contrast	172
Altitude Setting	173
Graphics Language and Networks	174
For System Administrators	174
Setting up the I/O Card	175
Network	175
To Change the I/O Time-out Setting	175
Controlling the Cutter	176
Upgrading Your Printer	177
Color Settings	178
Color/monochrome	178
RGB	178
Rendering Intent	178
Logs	179
Printhead Log	179
Error Log	179
Other	180
Care of the Printer	181
Cleaning the Printer	182
Cleaning the Printer Exterior	182
Storing and Moving Your Printer	183
Installing Expansion Cards	184
Network Card Installation	185
Specifications	188
Functional Specifications	189
Physical Specifications	193
Memory Specifications	194
Printer Power Specifications	195
Ecological Specifications	196
Enviromental Specifications	197
Acoustic Specifications	198
Connection Specifications	199
Cable Specification	200
Recommended Cables	201
Ordering Accessories	202
Hardware	203
Consumable Items	204
Glossary	205