Home » HP Manuals » Multifunction Devices » HP CB536A » Manual Viewer

HP CB536A User Guide - Page 174

Solve software problems, Solve common Windows problems

Add to My Manuals
Save this manual to your list of manuals

Page 174 highlights

Solve software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.BAT file and looking for the statement "Set Temp =". The name after this statement is the Temp directory. It is usually C:\TEMP by default, but can be redefined. See the Microsoft Windows documentation that came with the computer for more information about Windows error messages. Solve common Macintosh problems Table 12-1 Problems with Mac OS X v10.3, Mac OS X v10.4, and later The printer driver is not listed in Printer Setup Utility. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the PPD is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where "" represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where "" represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The product name does not appear in the printer list box in the Printer Setup Utility. Cause Solution The product might not be ready. The wrong product name is being used. The interface cable might be defective or of poor quality. Make sure that the cables are connected correctly, the product is on, and the Ready light is on. Use a different computer port for the USB cable. Check the product name by printing a configuration page. See Information pages on page 122. Verify that the name on the configuration page matches the product name in the Printer Setup Utility. Replace the interface cable. Make sure to use a high-quality cable. 164 Chapter 12 Problem solve ENWW

Section	Page
Product basics	11
Product comparison	12
Product features	13
Product walkaround	14
Front view	14
Back view	14
Interface ports	15
Serial number and model number location	15
Supported operating systems	16
Supported product software	16
Software included with the product	16
Easy installation for Windows	16
Advanced installation	16
Macintosh software	17
Supported printer drivers	17
Control panel	19
Control-panel walkaround	20
Control-panel menus	21
Use the control-panel menus	21
Control-panel main menus	21
Software for Windows	29
Supported operating systems for Windows	30
Printer driver	30
Priority for print settings	30
Open the printer driver and change the print settings	31
Software installation types for Windows	32
Remove software for Windows	32
Supported utilities for Windows	33
HP Toolbox software	33
Status Alerts software	33
Other Windows components and utilities	33
Use the product with Macintosh	35
Software for Macintosh	36
Supported operating systems for Macintosh	36
Supported printer drivers for Macintosh	36
Priority for print settings for Macintosh	36
Change printer-driver settings for Macintosh	36
Software installation types for Macintosh	37
Install Macintosh software for direct connections (USB)	37
Use features in the Macintosh printer driver	38
Print	38
Create and use printing presets in Macintosh	38
Resize documents or print on a custom paper size	38
Print a cover page	38
Use watermarks	39
Print multiple pages on one sheet of paper in Macintosh	39
Print on both sides of the page (duplex printing)	39
Scan from the product and HP Director (Macintosh)	41
Scanning tasks	41
Fax a document from a Macintosh computer	42
Connectivity	43
Connect the product directly to a computer with USB	44
Paper and print media	45
Understand paper and print media use	46
Supported paper and print media sizes	47
Special paper or print media guidelines	48
Load paper and print media	49
Priority input tray	49
Tray 1	49
Configure trays	51
Print tasks	53
Change the print driver to match the media type and size	54
Supported paper types and tray capacity	54
Get help for any print option	55
Cancel a print job	56
Change the default settings	57
Create booklets	58
Change print-quality settings	58
Change print density	58
Print on special media	59
Use different paper and print covers	60
Print a blank first page	60
Resize documents	61
Select a paper size	61
Select a paper source	61
Select a paper type	61
Set the print orientation	62
Use watermarks	62
Save toner	62
Print on both sides of the paper (duplex printing)	63
Print multiple pages on one sheet of paper in Windows	65
Economy settings	66
EconoMode	66
Archive print	66
Copy	67
Load originals	68
Use copy	69
One-touch copy	69
Multiple copies	69
Cancel a copy job	69
Reduce or enlarge copies	69
Copy settings	70
Copy quality	70
Adjust the lighter/darker (contrast) setting	71
Change copy job print density	72
Define custom copy settings	72
Print or copy edge-to-edge	72
Copy onto media of different types and sizes	72
Restore the copy-settings defaults	73
Duplex (two-sided) copy jobs	74
Scan	77
Load originals for scanning	78
Use scan	79
Scan methods	79
Scan by using HP LaserJet Scan (Windows)	79
Scan by using other software	79
Scan from a TWAIN-compliant program	79
Scan from a WIA-compliant program (Windows XP and Vista only)	79
Scanning by using optical character recognition (OCR) software	80
Readiris	80
Canceling a scan job	80
Scan settings	81
Scan file format	81
Scanner resolution and color	81
Resolution and color guidelines	82
Color	82
Scan quality	82
Fax	85
Fax features	86
Setup	87
Install and connect the hardware	87
Connect to a telephone line	87
Connect additional devices	87
Set up fax with a telephone answering machine	89
Setup for stand-alone fax	89
Configure fax settings	89
Use the control panel to set the fax time, date, and header	90
Use HP Fax Setup Wizard to set the fax time, date, and header	90
Use of common localized letters in fax headers	90
Manage the phone book	91
Use phone-book data from other programs	91
Delete phone book	92
Special dialing symbols and options	92
Manage speed dials	92
Create and edit speed dials	92
Delete speed dials	93
Manage group-dial entries	94
Create and edit group-dial entries	94
Delete group-dial entries	94
Delete an individual from a group-dial entry	94
Set fax polling	95
Change fax settings	96
Set the sound-volume settings	96
Set the alert volume	96
Set the fax-sounds (phone-line) volume	96
Set the ring volume	96
Set the handset volume	97
Send fax settings	97
Set a dial prefix	97
Set the dial-tone detection	97
Set autoredial	98
Set light/dark and resolution	98
Set the default light/dark (contrast) setting	98
Set resolution settings	99
Set tone-dialing or pulse-dialing	100
Receive fax settings	100
Set or change number of rings-to-answer	100
Use the rings-to-answer setting	100
Set the number of rings-to-answer	101
Set the answer mode	101
Set fax forwarding	101
Set up distinctive ring	102
Use the private receive feature	102
Set up the computer to receive faxes	103
Use autoreduction for incoming faxes	104
Set the silence-detect mode	104
Set the default fax reprint settings	104
Create stamp-received faxes	105
Block or unblock fax numbers	105
Make an extension telephone available to receive faxes	106
Use fax	107
Fax software	107
Supported fax programs	107
Available cover-page templates	107
Customize a fax cover sheet	107
Cancel a fax	107
Cancel the current fax	107
Cancel a pending fax job	108
Delete faxes from memory	108
Use fax on a DSL, PBX, ISDN, or VoIP system	108
DSL	108
PBX	109
ISDN	109
VoIP	109
Send a fax	109
Fax from the automatic document feeder (ADF)	109
Manual dial faxing	111
Use speed dials and group-dial entries	112
Send a fax by using a speed dial	112
Send a fax by using a group-dial entry	112
Send a fax from the software	114
Send a fax by dialing from a downstream phone	116
Send a delayed fax	116
Use access codes, credit cards, or calling cards	117
Send faxes internationally	117
Receive a fax	117
Print a stored fax (when private receive feature is on)	117
Reprint a fax	117
Receive a fax when the handset rings	118
Receive faxes when fax tones are audible on the phone line	118
View a fax that was sent to your computer	118
Solve fax problems	119
Fax error messages	119
Alert and warning message tables	119
Fax memory is retained when there is a loss of power	123
Fax logs and reports	123
Print all fax reports	123
Print individual fax reports	123
Set the fax activity log to print automatically	124
Set the fax error report	124
Set the fax confirmation report	125
Include the first page of each fax on the fax confirmation, fax error, and last call reports	125
Change error correction and fax speed	125
Set the fax-error-correction mode	125
Change the fax speed	126
Problems sending faxes	126
Problems receiving faxes	127
Performance problems	130
Manage and maintain the product	131
Information pages	132
Use the HP Toolbox software	133
View HP Toolbox	133
Status	134
Fax	135
Fax tasks	135
Fax phone book	135
Fax send log	137
Fax receive log	137
Shop for Supplies	138
Other Links	138
Manage supplies	139
Check and order supplies	139
Check supplies status by using the control panel	139
Store supplies	140
HP policy on non-HP supplies	140
HP fraud hotline	140
Recycle supplies	140
Redistribute toner	141
Replace supplies	141
Print cartridge	141
Clean the product	142
Clean the paper path	142
Clean the exterior	143
Firmware updates	143
Problem solve	145
Problem-solving checklist	146
Restore the factory-set defaults	147
Control-panel messages	148
Alert and warning messages	148
Alert and warning message tables	148
Critical error messages	149
Critical error message-tables	149
Control-panel display problems	151
Clear jams	151
Causes of jams	151
Where to look for jams	152
Clear jams from the ADF	152
Clear jams from the input-tray areas	153
Clear jams from the output bin	155
Clear jams from the print-cartridge area	156
Avoid repeated jams	157
Solve image-quality problems	158
Print problems	158
Print quality problems	158
General print-quality issues	158
Media-handling problems	162
Print-media guidelines	162
Solve print-media problems	163
Performance problems	164
Copy problems	165
Prevent copy problems	165
Image problems	166
Media-handling problems	167
Performance problems	168
Scan problems	169
Solve scanned-image problems	169
Scan-quality problems	171
Prevent scan-quality problems	171
Solve scan-quality problems	171
Fax problems	171
Optimize and improve image quality	171
Print-quality checklist	171
Manage and configure printer drivers	172
Temporarily change print-quality settings	172
Change print-quality settings for all future jobs	172
Solve connectivity problems	173
Solve direct-connection problems	173
Solve software problems	174
Solve common Windows problems	174
Solve common Macintosh problems	174
Accessories and ordering information	177
Supplies	178
Cable and interface accessories	178
Service and support	179
Hewlett-Packard limited warranty statement	179
Customer self repair warranty service	180
Print cartridge limited warranty statement	181
Customer support	181
Repack the device	181
Specifications	183
Physical specifications	184
Electrical specifications	184
Power consumption	184
Environmental specifications	185
Acoustic emissions	185
Regulatory information	187
FCC compliance	188
Environmental product stewardship program	189
Protecting the environment	189
Ozone production	189
Power consumption	189
Toner consumption	189
Paper use	189
Plastics	189
HP LaserJet print supplies	189
Return and recycling instructions	190
United States and Puerto Rico	190
Multiple returns (two to eight cartridges)	190
Single returns	190
Shipping	190
Non-US returns	190
Paper	190
Material restrictions	190
Disposal of waste equipment by users in private households in the European Union	191
Chemical substances	191
Material Safety Data Sheet (MSDS)	192
For more information	192
Telephone Consumer Protection Act (United States)	193
IC CS-03 requirements	193
EU statement for telecom operation	194
New Zealand telecom statements	194
Declaration of conformity	195
Safety statements	196
Laser safety	196
Canadian DOC regulations	196
EMI statement (Korea)	196
Laser statement for Finland	197
Substances table (China)	198
Glossary	199

Match case Limit results 1 per page

Solve software problems

Solve common Windows problems

Error message:

"General Protection FaultException OE"

"Spool32"

"Illegal Operation"

Cause

Solution

Close all software programs, restart Windows, and try again.

Delete all temp files from the Temp subdirectory. Determine

the name of the directory by opening the AUTOEXEC.BAT file

and looking for the statement "Set Temp =". The name after

this statement is the Temp directory. It is usually C:\TEMP by

default, but can be redefined.

See the Microsoft Windows documentation that came with the

computer for more information about Windows error

messages.

Solve common Macintosh problems

Table 12-1

Problems with Mac OS X v10.3, Mac OS X v10.4, and later

The printer driver is not listed in Printer Setup Utility.

Cause

Solution

The product software might not have been installed or was installed

incorrectly.

Make sure that the PPD is in the following hard drive folder:

Library/Printers/PPDs/Contents/Resources/

<lang>.lproj

, where “<lang>” represents the two-letter language

code for the language that you are using. If necessary, reinstall the

software. See the getting started guide for instructions.

The Postscript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard drive folder:

Library/

Printers/PPDs/Contents/Resources/<lang>.lproj

where “<lang>” represents the two-letter language code for the

language that you are using. Reinstall the software. See the getting

started guide for instructions.

The product name does not appear in the printer list box in the Printer Setup Utility.

Cause

Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on,

and the Ready light is on. Use a different computer port for the USB

cable.

The wrong product name is being used.

Check the product name by printing a configuration page. See

Information pages

on page

122

. Verify that the name on the

configuration page matches the product name in the Printer Setup

Utility.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

164

Chapter 12

Problem solve

ENWW