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HP CE863A User Manual - Page 216

Solve fax problems, Fax troubleshooting checklist - review

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Solve fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product. 1. Verify that the telephone cord is plugged into the correct port on the back of the product. 2. Check the phone line by using the fax test: a. On the control panel, open the Setup menu, and then open the Service menu. b. Select the Fax Service option. c. Select the Run Fax Test option. The product prints a fax test report. The report contains the following possible results: ● Pass: The report contains all of the current fax settings for review. ● Fail: The cord is in the wrong port. The report contains suggestions for how to resolve the issue. ● Fail : The phone line is not active. The report contains suggestions for how to resolve the issue. 3. Verify that the product firmware is current: a. Print a configuration page from the control panel Reports menu to obtain the current firmware date code. b. Go to www.hp.com. 1. Click the Support & Drivers link. 2. Click the Download drivers and software (and firmware) link option. 3. In the For product box, type the product model number, and then click the Go button. 200 Chapter 12 Fax ENWW

Section	Page
Product basics	17
Product comparison	18
Environmental features	21
Accessibility features	21
Product views	22
Front view	22
Back view	23
Interface ports	24
Serial number and model number location	25
Control panel layout	26
Buttons on the Home screen	27
Control panel help system	28
Control panel menus	29
Setup Menu	30
HP Web Services menu	31
Reports menu	32
Quick Forms menu	33
Fax Setup menu	34
System Setup menu	37
Service menu	42
Network Setup menu	44
Function specific menus	46
Copy menu	46
Fax menu	48
Scan menu	50
USB Flash Drive	51
Software for Windows	53
Supported operating systems and printer drivers for Windows	54
Select the correct printer driver for Windows	54
HP Universal Print Driver (UPD)	56
UPD installation modes	56
Change print job settings for Windows	57
Priority for print settings	57
Change the settings for all print jobs until the software program is closed	57
Change the default settings for all print jobs	57
Change the product configuration settings	58
Remove the printer driver from Windows	59
Supported utilities for Windows	60
Other Windows components and utilities	60
Software for other operating systems	60
Use the product with Mac	61
Software for Mac	62
Supported operating systems and printer drivers for Mac	62
Install software for Mac operating systems	62
Install software for Mac computers connected directly to the product	62
Install software for Mac computers on a wired network	63
Configure the IP address	63
Install the software	63
Install software for Mac computers on a wireless network	64
Connect the product to a wireless network using WPS by using the control panel menus	64
Connect the product to a wireless network using a USB cable	65
Remove the printer driver from Mac operating systems	65
Priority for print settings for Mac	65
Change printer-driver settings for Mac	66
Change the settings for all print jobs until the software program is closed	66
Change the default settings for all print jobs	66
Change the product configuration settings	66
Software for Mac computers	67
HP Utility for Mac	67
Open the HP Utility	67
HP Utility features	67
Supported utilities for Mac	67
HP Embedded Web Server	67
HP ePrint	68
AirPrint	68
Basic print tasks with Mac	69
Cancel a print job with Mac	69
Change the paper size and type with Mac	69
Resize documents or print on a custom paper size with Mac	69
Create and use printing presets with Mac	69
Print a cover page with Mac	70
Use watermarks with Mac	70
Print multiple pages on one sheet of paper with Mac	71
Print on both sides of the page (duplex printing) with Mac	71
Set the color options with Mac	72
Use AirPrint	73
Fax with Mac	74
Scan with Mac	75
Solve problems with Mac	76
Connect the product with Windows	77
Printer sharing disclaimer	78
Use HP Smart Install to connect to a computer, a wired network, or a wireless network	78
HP Smart Install for Windows direct connections (USB)	78
HP Smart Install for Windows wired networks	78
HP Smart Install for Windows wireless networks, method 1: Use the product control panel	79
HP Smart Install for Windows wireless networks, method 2: Temporarily connect a USB cable	79
HP Smart Install for Windows wireless networks, method 3: Use WPS	79
Connect with USB	80
CD installation	80
Connect to a network with Windows	81
Supported network protocols	81
Install the product on a wired network with Windows	81
Obtain the IP address	81
Install the software	82
Install the product on a wireless network with Windows (wireless models only)	82
Connect the product to a wireless network using WPS	83
Connect the product to a wireless network using the Wireless Setup Wizard	83
Connect the product to a wireless network using a USB cable	83
Install the software for a wireless product currently on the network	84
Configure IP network settings with Windows	84
View or change network settings	84
Set or change the product password	85
Manually configure IPv4 TCP/IP parameters from the control panel	85
Link speed and duplex settings	86
Paper and print media	87
Understand paper use	88
Change the printer driver to match the paper type and size in Windows	90
Supported paper sizes	91
Supported paper types and tray capacity	93
Load paper trays	96
Load Tray 1	96
Load Tray 2 or optional Tray 3	97
Load the document feeder	99
Configure trays	101
Print cartridges	103
Print cartridge information	103
Supplies views	104
Print cartridge views	104
Manage print cartridges	105
Change settings for print cartridges	105
Print when a print cartridge is at estimated end of life	105
Enable or disable the At Very Low settings from the control panel	106
Print with EconoMode	106
Store and recycle supplies	107
Recycle supplies	107
Print-cartridge storage	107
HP policy on non-HP print cartridges	107
HP anticounterfeit Web site	107
Replacement instructions	108
Replace the print cartridges	108
Solve problems with supplies	112
Check the print cartridges	112
Print the Supplies Status page	113
Interpret the Print Quality Page	114
Inspect the print cartridge for damage	114
Repeating defects	115
Interpret control panel messages for supplies	116
10.100X Supply Memory Error	116
Black Cartridge Low	116
Black in wrong position	116
Black Very Low	116
Cyan Cartridge Low	117
Cyan in wrong position	117
Cyan Very Low	117
Genuine HP supply installed	117
Incompatible <color>	118
Install [color] cartridge	118
Magenta Cartridge Low	118
Magenta in wrong position	118
Magenta Very Low	118
Remove shipping lock from <color> cartridge	119
Remove shipping locks from cartridges	119
Replace [color]	119
Unsupported <color> Press [OK] to continue	119
Used <color> in use	120
Used [color] installed, to accept press OK	120
Used supplies in use	120
Yellow Cartridge Low	120
Yellow in wrong position	120
Yellow Very Low	121
Print tasks	123
Cancel a print job	124
Basic print tasks with Windows	125
Open the printer driver with Windows	125
Get help for any printing option with Windows	126
Change the number of print copies with Windows	127
Save custom print settings for reuse with Windows	127
Use a printing shortcut with Windows	127
Create printing shortcuts	128
Improve print quality with Windows	130
Select the page size with Windows	130
Select a custom page size with Windows	131
Select the paper type with Windows	131
Select the paper tray with Windows	131
Print on both sides (duplex) with Windows	132
Print on both sides manually with Windows	132
Automatically print on both sides with Windows	133
Print multiple pages per sheet with Windows	135
Select page orientation with Windows	136
Set color options with Windows	138
Use HP ePrint	139
Additional print tasks with Windows	140
Print colored text as black (grayscale) with Windows	140
Print on preprinted letterhead or forms with Windows	140
Print on special paper, labels, or transparencies with Windows	142
Print the first or last page on different paper with Windows	145
Scale a document to fit page size with Windows	147
Add a watermark to a document with Windows	149
Create a booklet with Windows	149
Walk-up USB printing	152
Color	155
Adjust color	156
Change the color theme for a print job	156
Change the color options	157
Manual color options	157
Use the HP EasyColor option	159
Match colors to your computer screen	160
Copy	161
Use copy functions	162
Copy	162
Multiple copies	162
Copy a multiple-page original	163
Copy identification cards	164
Cancel a copy job	165
Reduce or enlarge a copy	165
Collate a copy job	166
Make color or black and white copies	167
Copy settings	168
Change copy quality	168
Check the scanner glass for dirt and smudges	169
Adjust the lightness or darkness for copies	170
Define custom copy settings	170
Print or copy edge-to-edge	170
Set the paper size and type for copying on special paper	171
Restore copy default settings	171
Copy photos	172
Copy mixed size originals	173
Copy on both sides	174
Copy on both sides automatically (duplex models only)	174
Copy on both sides manually	175
Scan	177
Use scan functions	178
Scan methods	178
Scan to a USB flash drive	178
Scan by using HP Scan software (Windows)	178
Scan by using other software	178
Scan from a TWAIN-compliant program	179
Scan from a WIA-compliant program	179
Scan by using optical character recognition (OCR) software	179
Cancel a scan	179
Scan settings	180
Scanner resolution and color	180
Resolution and color guidelines	181
Color	181
Scan quality	182
Scan a photo	183
Fax	185
Set up fax	186
Install and connect the hardware	186
Connect fax to a telephone line	186
Connect additional devices	186
Set up fax with a telephone answering machine	189
Set up fax with an extension phone	189
Setup for stand-alone fax	190
Configure fax settings	190
Use the control panel to set the fax time, date, and header	190
Use of common localized letters in fax headers	191
Use the HP Fax Setup Wizard	191
Use the phone book	192
Use the control panel to create and edit the fax phone book	192
Import or export Microsoft Outlook contacts into the fax phone book	192
Use phone-book data from other programs	192
Delete phone book entries	193
Use speed dials	193
Create and edit speed-dial entries	193
Delete speed-dial entries	194
Manage group-dial entries	194
Create and edit group-dial entries	194
Delete group-dial entries	194
Set fax settings	196
Send fax settings	196
Set special dialing symbols and options	196
Set a dialing prefix	196
Set the dial-tone detection	196
Set tone-dialing or pulse-dialing	197
Set autoredial and the time between redials	197
Set light/dark and resolution	198
Set the default light/dark (contrast) setting	198
Set resolution settings	198
Cover-page templates	199
Set billing codes	199
Receive fax settings	200
Set fax forwarding	200
Set the answer mode	200
Block or unblock fax numbers	201
Set the number of rings-to-answer	201
Set distinctive ring	202
Use autoreduction for incoming faxes	203
Set fax reprint settings	203
Set the fax sounds volume	203
Set the alarm volume, phone-line volume, and ring volume	204
Set stamp-received faxes	204
Set the private receive feature	204
Set fax polling	205
Use fax	206
Fax software	206
Supported fax programs	206
Cancel a fax	206
Cancel the current fax	206
Cancel a pending fax job	206
Use fax on a DSL, PBX, or ISDN system	206
DSL	207
PBX	207
ISDN	207
Use fax on a VoIP service	207
Fax memory	208
Fax memory contents are retained when there is a loss of power	208
Delete faxes from memory	208
Send a fax	208
Fax from the flatbed scanner	208
Fax from the document feeder	209
Use speed dials and group-dial entries	210
Send a fax from the software	211
Send a fax by dialing from a telephone connected to the fax line	212
Send a fax with confirmation	212
Schedule a fax to be sent later	212
Use access codes, credit cards, or calling cards	213
Send faxes internationally	213
Receive a fax	214
Print a fax	214
Print a stored fax when the private receive feature is on	214
Reprint a fax	214
Receive faxes when fax tones are audible on the phone line	215
Solve fax problems	216
Fax troubleshooting checklist	216
Fax error messages	218
Communication error.	218
Document feeder door is open. Canceled fax.	218
Fax is busy. Canceled send.	218
Fax is busy. Redial pending.	219
Fax receive error.	219
Fax Send error.	220
Fax storage is full. Canceling the fax receive.	220
Fax storage is full. Canceling the fax receive.	220
Fax storage is full. Canceling the fax send.	221
No dial tone.	221
No fax answer. Canceled send.	221
No fax answer. Redial pending.	222
No fax detected.	222
Troubleshoot fax codes and trace reports	224
View and interpret fax error codes	224
Fax trace report	225
Fax logs and reports	225
Print all fax reports	226
Print individual fax reports	226
Set the fax error report	227
Change error correction and fax speed	227
Set the fax-error-correction mode	227
Change the fax speed	228
Solve problems sending faxes	228
An error message displays on the control panel	228
The Communication error. message appears	228
No dial tone.	229
The Fax is busy. message appears	230
The No fax answer. message appears	230
Document feeder paper jam	231
The Fax storage is full. message appears	231
Scanner error	231
The control panel displays a Ready message with no attempt to send the fax	231
The control panel displays the message \	232
Faxes can be received, but not sent	232
Unable to use fax functions from the control panel	232
Unable to use speed dials	233
Unable to use group dials	233
Receive a recorded error message from the phone company when trying to send a fax	233
Unable to send a fax when a phone is connected to the product	234
Solve problems receiving faxes	235
The fax does not respond	235
The fax has a dedicated phone line	235
An answering machine is connected to the product	235
A telephone handset is connected to the product	236
The Answer Mode setting is set to the Manual setting	236
Voice mail is available on the fax line	236
The product is connected to a DSL phone service	237
The product uses a fax over IP or VoIP phone service	237
An error message displays on the control panel	238
The No fax detected. message appears	238
The Communication error. message appears	238
The Fax storage is full. message appears	239
The Fax is busy. message appears	239
A fax is received but does not print	240
The Private Receive feature is on	240
Sender receives a busy signal	240
A handset is connected to the product	240
A phone line splitter is being used	240
No dial tone	240
Cannot send or receive a fax on a PBX line	240
Solve general fax problems	241
Faxes are sending slowly	241
Fax quality is poor	242
Fax cuts off or prints on two pages	242
Regulatory information and warranties	243
Manage and maintain	245
Print information pages	246
Use the HP Embedded Web Server	248
Open the HP Embedded Web Server	248
HP Embedded Web Server features	248
Use HP Web Jetadmin software	249
Product security features	249
Assign a system password	249
Economy settings	250
Print with EconoMode	250
Powersave modes	250
Set sleep delay	250
Set the Auto Power Down delay	251
Archive print	251
Install memory DIMMs	252
Install memory DIMMs	252
Enable memory	255
Check DIMM installation	256
Memory allocation	256
Clean the product	257
Clean the paper path	257
Clean the paper path from the product control panel	257
Clean the scanner glass strip and platen	257
Clean the document feeder pickup rollers and separation pad	258
Clean the touch screen	259
Product updates	260
Solve problems	261
Self help	262
Problem-solving checklist	263
Step 1: Check that the product power is on	263
Step 2: Check the control panel for error messages	263
Step 3: Test print functionality	263
Step 4: Test copy functionality	264
Step 5: Test the fax sending functionality	264
Step 6: Test the fax receiving functionality	264
Step 7: Try sending a print job from a computer	264
Step 8: Test the walk-up USB printing functionality	264
Factors that affect product performance	265
Restore the factory-set defaults	265
Paper feeds incorrectly or becomes jammed	266
The product does not pick up paper	266
The product picks up multiple sheets of paper	266
Prevent paper jams	266
Clear jams	268
Jam locations	268
Clear jams from the document feeder	269
Clear jams in Tray 1	271
Clear jams in Tray 2	273
Clear jams in the fuser area	274
Clear jams in the output bin	275
Clear jams in the duplexer (duplexing models only)	276
Improve print quality	278
Use the correct paper type setting in the printer driver	278
Change the paper type setting for Windows	278
Change the paper type setting for Mac	278
Adjust color settings in the printer driver	279
Change the color theme for a print job	279
Change the color options	280
Use paper that meets HP specifications	281
Print a cleaning page	281
Calibrate the product to align the colors	282
Check the print cartridges	282
Print the Supplies Status page	283
Interpret the Print Quality Page	284
Inspect the print cartridge for damage	284
Repeating defects	285
Use the printer driver that best meets your printing needs	285
Improve print quality for copies	287
The product does not print or it prints slowly	288
The product does not print	288
The product prints slowly	289
Solve walk-up USB printing problems	290
The USB Flash Drive menu does not open when you insert the USB accessory	290
The file does not print from the USB storage accessory	290
The file that you want to print is not listed in the USB Flash Drive menu	291
Solve product connectivity problems	291
Solve direct-connect problems	291
Solve network problems	291
Poor physical connection	291
The computer is using the incorrect IP address for the product	292
The computer is unable to communicate with the product	292
The product is using incorrect link and duplex settings for the network	292
New software programs might be causing compatibility problems	292
The computer or workstation might be set up incorrectly	292
The product is disabled, or other network settings are incorrect	293
Solve wireless network problems	294
Wireless connectivity checklist	294
The control panel displays the message: The wireless feature on this product has been turned off	295
The product does not print after the wireless configuration completes	295
The product does not print, and the computer has a third-party firewall installed	295
The wireless connection does not work after moving the wireless router or product	295
Cannot connect more computers to the wireless product	296
The wireless product loses communication when connected to a VPN	296
The network does not appear in the wireless networks list	296
The wireless network is not functioning	297
Solve product software problems with Windows	298
Solve product software problems with Mac	299
The printer driver is not listed in the Print & Fax list	299
The product name does not appear in the product list in the Print & Fax list	299
The printer driver does not automatically set up the selected product in the Print & Fax list	299
A print job was not sent to the product that you wanted	300
When connected with a USB cable, the product does not appear in the Print & Fax list after the drive ...	300
You are using a generic printer driver when using a USB connection	300
Supplies and accessories	301
Order parts, accessories, and supplies	302
Part numbers	302
Service and support	303
Hewlett-Packard limited warranty statement	304
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	306
Data stored on the print cartridge	307
End User License Agreement	308
OpenSSL	311
Customer support	312
Product specifications	313
Physical specifications	314
Power consumption, electrical specifications, and acoustic emissions	314
Environmental specifications	314
Regulatory information	315