HP CM3530 HP Color LaserJet CM3530 MFP Series - Analog Fax Accessory 500 Fax G - Page 61

Problems with receiving faxes

Incoming fax calls are not being answered by the fax accessory (no fax detected).

Cause

Solution

The rings-to-answer setting might not be set correctly.

Check the rings-to-answer setting.

The phone cord might not be connected properly, or the phone

cord is not working.

Check the installation. Make sure you are using the phone cord

that came with the fax accessory.

The phone line might not be working.

Disconnect the fax accessory from the phone jack, and

connect a phone. Try to make a phone call to ensure the phone

line is working.

A voice-messaging service might be interfering with the fax

accessory's ability to answer calls.

Do one of the following:

●

Discontinue the messaging service.

●

Get a phone line dedicated to fax calls.

●

Decrease the rings-to-answer for the fax accessory to a

number less than the rings-to-answer for the voice mail.

Faxes are transmitting or being received very slowly.

Cause

Solution

You might be sending or receiving a very complex fax, such as

one with many graphics.

Complex faxes take longer to be sent or received.

The receiving fax machine might have a slow modem speed.

The fax accessory only sends the fax at the fastest modem

speed the receiving fax machine can use.

The resolution at which the fax was sent or is being received

is very high. A higher resolution typically results in better

quality, but also requires a longer transmission time.

If you are receiving the fax, call and ask the sender to decrease

the resolution and resend the fax. If you are sending, decrease

the resolution and change the

Optimize Text/Picture

option.

See

Send a fax - enter numbers manually

on page

32

.

If there is a poor phone-line connection, the fax accessory and

the receiving fax machine slow down the transmission to adjust

for errors.

Cancel and resend the fax. Have the phone company check

the phone line.

Faxes are not printing on the MFP.

Cause

Solution

There is no media in the media input tray.

Load media. Any faxes received while the input tray is empty

are stored and will print after the tray has been refilled.

Schedule Printing of Faxes is set.

If Schedule Printing of Faxes is enabled, faxes will not print

until it is disabled. If you want to print your faxes, see

Scheduling fax printing (memory lock)

on page

43

.

The MFP is either low on toner or has run out of toner.

The MFP stops printing as soon as it is low on toner or runs

out of toner. Any faxes received are stored in memory and print

after the toner has been replaced. For other MFP printing

problems, see the MFP user guide.

Incoming call may be a voice call.

Incoming voice calls usually show up in the call report as a

Communication Error (17)

As these are voice calls and not

ENWW

Problems with receiving faxes

53

Section	Page
Setup	9
Introduction	10
Conventions used in this guide	11
HP LaserJet Analog Fax Accessory 500 features	12
Parts included with the fax accessory	13
Verify fax operation	14
Required fax settings	15
Fax Configuration Wizard	15
Fax setup menu	15
Set or verify the date and time	16
Set, verify, or change the country/region	16
Set the fax header	16
Set fax settings	19
Remote fax configuration	20
Web browser	20
HP Web Jetadmin	20
HP MFP Digital Sending Software Configuration Utility	21
Send fax settings	22
Set the dial tone detection	22
Set the overlay header (outgoing faxes)	22
Set the dialing mode	22
Set a dialing prefix	23
Set the redial rules	23
Set redial-on-busy	23
Set redial-on-no-answer	24
Set the redial interval	24
Set the outgoing fax resolution	24
Set billing codes	25
Set the JBIG compression mode	25
Change the sharpness setting	26
Change the background setting	26
Change the light/dark setting	26
Activate Fax Number Confirmation	27
Activate Fax Number Speed Dial Matching	27
Advanced fax options	27
Archive faxes	27
Receive fax settings	29
Set rings-to-answer	29
Stamp received faxes (incoming faxes)	29
Set fit-to-page	29
Set the paper tray	30
Block incoming faxes	30
Create a blocked-fax list	30
Remove numbers from the blocked-fax list	30
Clear all numbers from the blocked-fax list	31
Initiate polling receive	31
Change notification settings	31
Set the error correction mode	33
Set the modem volume	34
Set the ringer volume	35
Use Fax	37
Fax feature screen	38
Status message bar	39
Send a fax	40
Send a fax - enter numbers manually	40
Send a fax using speed dial	41
Search a speed-dial list by name	41
Send a fax by using phone book numbers	42
DSS fax phone book search	43
Cancel a fax	44
Cancel the current fax transmission	44
Cancel all pending faxes	44
Receive faxes	45
Create or delete speed dial lists	46
Create a speed dial list	46
Delete a speed dial list	46
Delete a single number from the speed dial list	46
Add a number to an existing speed dial list	47
Voice Calls and Retries	48
Fax Call Report	48
Fax Activity Log	48
T.30 Report	48
Secure settings	49
Change your PIN	49
Set fax forwarding	50
Scheduling fax printing (memory lock)	51
Enable or disable the fax printing schedule	51
Create a fax printing schedule	52
Use Fax over VoIP networks	54
Solve fax problems	55
Is your fax set up correctly?	56
What type of phone line are you using?	56
Are you using a surge-protection device?	56
Are you using a phone company voice-messaging service or an answering machine?	56
Does your phone line have a call-waiting feature?	57
Check fax accessory status	58
Fax feature is not operating	59
General fax problems	60
Problems with receiving faxes	61
Problems with sending faxes	63
Error codes	64
Fax error messages	65
Send-fax messages	66
Receive-fax messages	67
Fax logs and reports	68
Print the fax call report	68
Schedule fax call report printing	68
Print the fax activity log	69
Print the billing code report	69
Clear the fax activity log and billing code report	70
Print the blocked fax list report	70
Print the speed dial list report	70
Service settings	71
Settings in the Initial Setup menu	71
Settings in the Troubleshooting menu	71
Settings in the Resets menu	72
Firmware upgrades	73
Service and support	75
Hewlett-Packard limited warranty statement	76
Customer support	77
Specifications	79
Fax accessory product specifications	80
Replacement parts and accessories	81
Regulatory information	83
Environmental Product Stewardship Program	84
Protecting the environment	84
Plastics	84
Material restrictions	84
Disposal of waste equipment by users in private households in the European Union	84
For more information	84
Declaration of conformity	85
FCC regulations	86
Additional FCC statement for telecom products (US)	87
Telephone Consumer Protection Act (US)	87
Canadian DOC regulations	88
Industry Canada CS-03 requirements	88
EU Statement for Telecom Operation	89
New Zealand Telecom Statements	90
EMI statement (Taiwan)	91
VCCI statement (Japan)	91
EMI statement (Korea)	91
Substances Table (China)	92

HP CM3530 HP Color LaserJet CM3530 MFP Series - Analog Fax Accessory 500 Fax G - Page 61

Problems with receiving faxes, Communication Error 17 - manual service

Page 61 highlights