HP CP1215 HP Color LaserJet CP1210 Series - User Guide - Page 85

Solve issues with color documents - printer override

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Problem Cause Solution An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field). Software settings might affect image printing. In your software program, change the tone (darkness) of the field in which the repeated image appears. In your software program, rotate the whole page 180° to print the lighter image first. The order of images printed might affect printing. Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page. A power surge might have affected the device. If the defect occurs later in a print job, turn the device off for 10 minutes, and then turn on the device to restart the print job. Solve issues with color documents This section describes issues that can occur when you print in color. Problem Cause Only black is printing when the document Color mode is not selected in your should be printing in color. program or printer driver. The correct printer driver might not be selected in the program. The device might not be correctly configured. Solution Select color mode instead of grayscale mode. Select the correct printer driver. Print a Configuration page. If no color appears on the Configuration page, contact HP Customer Care. See HP Customer Care on page 90 or the support flyer that came in the box. One or more colors are not printing, or are inaccurate. Sealing tape might be on the print cartridges. The media might not meet HP specifications. The device might be operating in excessively humid conditions. One or more print cartridges might be defective. The product is set to override the Replace Cartridge message and to continue printing. Verify that the sealing tape has been completely removed from the print cartridges. Use a different paper, such as highquality paper that is intended for color laser printers. Verify that the device environment is within humidity specifications. Replace any low print cartridges. See Replace print cartridges on page 52. Replace any low print cartridges. See Replace print cartridges on page 52. ENWW Print quality problems 77

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Problem
Cause
Solution
An image that appears at the top of the
page (in solid black) repeats farther
down the page (in a gray field).
Software settings might affect image
printing.
In your software program, change the
tone (darkness) of the field in which the
repeated image appears.
In your software program, rotate the
whole page 180° to print the lighter
image first.
The order of images printed might affect
printing.
Change the order in which the images
are printed. For example, have the lighter
image at the top of the page, and the
darker image farther down the page.
A power surge might have affected the
device.
If the defect occurs later in a print job,
turn the device off for 10 minutes, and
then turn on the device to restart the print
job.
Solve issues with color documents
This section describes issues that can occur when you print in color.
Problem
Cause
Solution
Only black is printing when the document
should be printing in color.
Color mode is not selected in your
program or printer driver.
Select color mode instead of grayscale
mode.
The correct printer driver might not be
selected in the program.
Select the correct printer driver.
The device might not be correctly
configured.
Print a Configuration page. If no color
appears on the Configuration page,
contact HP Customer Care. See
HP Customer Care
on page
90
or the
support flyer that came in the box.
One or more colors are not printing, or
are inaccurate.
Sealing tape might be on the print
cartridges.
Verify that the sealing tape has been
completely removed from the print
cartridges.
The media might not meet HP
specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser printers.
The device might be operating in
excessively humid conditions.
Verify that the device environment is
within humidity specifications.
One or more print cartridges might be
defective.
Replace any low print cartridges. See
Replace print cartridges
on page
52
.
The product is set to override the
Replace <Color> Cartridge
message
and to continue printing.
Replace any low print cartridges. See
Replace print cartridges
on page
52
.
ENWW
Print quality problems
77