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HP Color LaserJet 2700 HP Color LaserJet 2700 - User Guide - Page 98

Basic troubleshooting checklist, Factors that affect printer performance

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Basic troubleshooting checklist If you are experiencing problems with the printer, use the following checklist to identify the cause of the problem: ● Is the printer connected to power? ● Is the printer on? ● Is the printer in the Ready state? ● Are all necessary cables connected? ● Do any messages appear on the control panel? ● Are genuine HP supplies installed? ● Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge removed? For additional information about installation and setup, see the printer getting started guide. If you cannot find solutions to printer problems in this guide, go to www.hp.com/support/clj2700. Factors that affect printer performance Several factors affect the time it takes to print a job: ● Maximum printer speed, measured in pages per minute (ppm) ● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Printer processing and download time ● The complexity and size of graphics ● The speed of the computer you are using ● The USB connection ● The printer I/O configuration ● The amount of printer memory installed ● The network operating system and configuration (if applicable) ● Printer personality (PCL or PS) NOTE Although additional printer memory can resolve memory problems, improve how the printer handles complex graphics, and improve download times, it will not increase maximum printer speed (ppm). 88 Chapter 8 Problem solving ENWW

Section	Page
Printer basics	11
Printers at a glance	12
Features at a glance	13
Walkaround	14
Printer software	16
Supported operating systems and printer drivers	16
Additional drivers	16
Opening the printer drivers	17
Software for Windows	18
The HP ToolboxFX	18
Software for Macintosh	18
PostScript Printer Description (PPD) files	18
Macintosh Configure Device	18
Software for networks	19
HP Web Jetadmin	19
UNIX	19
Linux	19
Embedded Web server	19
Print-media specifications	20
Tray 1 and tray 2	20
Optional tray 3	21
Selecting print media	22
Paper to avoid	22
Paper that can damage the printer	22
Printing and storage environment	23
Printing on special media	24
Transparencies	24
Glossy paper	24
Colored paper	24
Envelopes	24
Labels	25
Heavy paper	25
Preprinted forms and letterhead	25
Recycled paper	26
HP LaserJet media	26
Control panel	27
Understanding control-panel features	28
Using the control-panel menus	30
To use the menus	30
Reports menu	31
System Setup menu	32
Network Config. menu (HP Color LaserJet 2700n printer only)	34
Service menu	35
Using the printer control panel in shared environments	36
I/O configuration	37
USB configuration	38
Connecting the USB cable	38
Network configuration (HP Color LaserJet 2700n only)	39
Set up the printer and use it on the network	39
To set up a network port-connected configuration (direct mode or peer-to-peer printing)	39
Using the embedded Web server or the HP ToolboxFX	40
Setting a system password	40
Using the printer control panel	40
IP configuration	40
Manual configuration	40
Automatic configuration	41
Link speed and link duplex settings	41
Supported network protocols	42
TCP/IP	43
Internet Protocol (IP)	43
Transmission Control Protocol (TCP)	43
IP address	43
Configuring IP parameters	43
Dynamic Host Configuration Protocol (DHCP)	44
BOOTP	44
Subnets	44
Subnet mask	44
Gateways	44
Default gateway	44
Printing tasks	45
Controlling print jobs	46
Source	46
Type and Size	46
Priority for print settings	47
Configuring trays	48
Configuring size	48
Configuring type	48
Configuring trays for custom paper	48
Printing from tray 1 (100-sheet multipurpose tray)	48
Loading tray 1	48
Printing from tray 2 or optional tray 3	50
Loading tray 2	51
Loading optional tray 3	53
Loading special media	56
Using features in the Windows printer driver	57
Creating and using quick sets	57
Using watermarks	58
Resizing documents	58
Setting a custom paper size from the printer driver	58
Using different paper and printing covers	59
Printing a blank first page	59
Printing multiple pages on one sheet of paper	59
Setting the color options	60
Using the HP Digital Imaging Options dialog box	60
Using the Services tab	61
Using features in the Macintosh printer driver	62
Creating and using presets in Mac OS X	62
Printing a cover page	62
Printing multiple pages on one sheet of paper	63
Setting the color options	63
Using 2-sided (duplex) printing	64
Manual 2-sided printing	64
Stopping a print request	66
To stop the current print job from the printer control panel	66
To stop the current print job from the software program	66
Managing the printer	67
Using printer information pages	68
Using the embedded Web server	70
To access the embedded Web server by using a network connection	70
Embedded Web server sections	71
Using the HP ToolboxFX	73
To view the HP ToolboxFX	73
Status	74
Event log	74
Alerts	75
Set up status alerts	75
Set up e-mail alerts	75
Help	75
Device settings	76
Device information	76
Paper handling	77
Printing	77
PCL	77
PostScript	77
Print quality	78
Print density	78
Paper types	78
System setup	79
Service	79
Network settings	79
Using Macintosh Configure Device	80
Color	81
Using color	82
HP ImageREt	82
Media selection	82
Color options	82
Standard red-green-blue (sRGB)	82
Printing in four colors (CMYK)	82
Managing color	83
Print in Grayscale	83
Automatic or manual color adjustment	83
Manual color options	83
Restricting color printing	84
Matching colors	86
Using the HP ToolboxFX to print the Microsoft Office Basic Colors palette	86
Sample book color matching	86
Maintenance	89
Managing supplies	90
Supplies life	90
Approximate print-cartridge replacement intervals	90
Checking the print-cartridge life	90
Print-cartridge storage	91
HP print cartridges	91
Non-HP print cartridges	91
Print-cartridge authentication	92
HP fraud hotline and Web site	92
Replacing supplies and parts	93
Supply replacement guidelines	93
Changing print cartridges	93
To change the print cartridge	93
Cleaning the printer	96
To clean the printer using the printer control panel	96
To clean the printer using the HP ToolboxFX	96
Problem solving	97
Basic troubleshooting checklist	98
Factors that affect printer performance	98
Control-panel messages	99
Jams	104
Common causes of jams	104
Clearing jams	105
Paper-handling problems	117
Printer response problems	121
Printer control-panel problems	123
Color-printing problems	124
Incorrect printer output	126
Printer output problems	126
Guidelines for printing with different fonts	127
Macintosh problems	128
Solving problems with Mac OS X	128
Software program problems	131
Print-quality troubleshooting	132
Print-quality problems associated with media	132
Overhead transparency defects	132
Print-quality problems associated with the environment	133
Print quality problems associated with jams	133
Print-quality problems associated with toner buildup inside the printer	133
Using the HP ToolboxFX to troubleshoot print-quality problems	134
Calibrating the printer	135
Network problems (HP Color LaserJet 2700n only)	136
Supplies and accessories	139
Parts and supplies	140
Ordering by using the embedded Web server	142
Ordering by using the HP ToolboxFX	143
Service and support	145
Hewlett-Packard limited warranty statement	146
Print cartridge, transfer unit, and fuser limited warranty statement	147
HP Customer Care	148
Online Services	148
Telephone support	148
Software utilities, drivers, and electronic information	148
HP direct ordering for accessories or supplies	148
HP service information	148
HP service agreements	148
The HP ToolboxFX	149
HP support and information for Macintosh computers	149
HP maintenance agreements	150
On-site service agreements	150
Next-day on-site service	150
Weekly (volume) on-site service	150
Extended warranty	150
Repacking the printer	151
Printer specifications	153
Physical specifications	153
Electrical specifications	154
Power-consumption specifications	155
Acoustic emissions	156
Operating-environment specifications	157
Regulatory information	159
FCC regulations	160
Environmental product stewardship program	161
Protecting the environment	161
Ozone production	161
Power consumption	161
Paper use	161
Plastics	161
HP LaserJet printing supplies	161
HP printing supplies returns and recycling program information	161
Paper	162
Material restrictions	162
Disposal of waste equipment by users in private households in the European Union	162
Material Safety Data Sheet (MSDS)	162
Extended warranty	162
For more information	163
Declaration of conformity	164
Safety statements	165
Laser safety	165
Canadian DOC regulations	165
EMI statement (Korea)	165
VCCI statement (Japan)	165
Power cord statement (Japan)	165
Laser statement for Finland	166
Working with memory	167
Printer memory	167
Installing memory DIMMs	168
To install memory and font DIMMs	168
Enabling memory	170
To enable memory for Windows	170
Checking DIMM installation	171
To check DIMM installation	171
Glossary	173