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Using Printer Status and Alerts, To choose which status messages appear

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Using Printer Status and Alerts Printer Status and Alerts is supported only for Windows 95 and later versions. The Printer Status and Alerts software is available to users of both networked and directly connected printers. To use Printer Status and Alerts software, you must choose the custom installation option when you install the driver and then select the option to install Printer Status and Alerts. This software allows you to view the embedded Web server information for a particular printer. It also generates messages on the computer regarding the status of the printer and print jobs. Depending on how the printer is connected, you can receive different messages. • Networked printers. You can receive regular job status messages that appear every time a print job is sent to the printer or every time the print job finishes printing. You can also receive alert messages. These messages appear when you are printing to a particular printer if that printer experiences a problem. In some cases, the printer can continue to print (such as when a tray that is not being used is open, or a print cartridge is low). In other cases, a problem may prevent the printer from printing (such as when paper is out, or a print cartridge is empty). • Directly connected printers. You can receive alert messages that appear when the printer experiences a problem but can continue printing or a problem that prevents it from printing. You can also receive messages indicating the print cartridge is low. You can set alert options for a single printer that supports Printer Status and Alerts, or you can set alert options for all printers that support Printer Status and Alerts. For networked printers, these alerts only appear for your jobs. Note that even if you are setting alert options for all printers, not all options you select will apply to all printers. For example, when selecting the option to notify you when the print cartridges are low, directly connected printers that support Printer Status and Alerts will generate a message when the print cartridges are low, but do not select the option because the printer has a problem but can print. However, none of the networked printers will generate this message, unless it affects a user-specific job. To choose which status messages appear 1. Open Printer Status and Alerts in one of these ways: • Double-click the Printer Status and Alerts tray icon, which is near the clock in the Tray Manager. • On the Start menu, point to Programs, point to Printer Status and Alerts, and click Printer Status and Alerts. 2. Click the Options icon in the left pane. 3. In the For field, select the printer driver for this printer, or select All Printers. 4. Clear the options for the messages you do not want to appear, and select the options for the messages you do want to appear. 5. In the Options for: box, select Alerts to specify the conditions when alerts are displayed. Select Status Check Rate to select how frequently you want the software to update the printer status information that the software uses to generate the messages. Status Check Rate might not be available if the printer administrator has restricted the rights to this function. EN_WW Using Printer Status and Alerts 93

Section	Page
toc	3
1	11
Quick access to printer information	12
World Wide Web links	12
User guide links	12
Where to look for more information	12
Setting up the printer	12
Using the printer	13
Printer configurations	15
HP Color LaserJet 5500	15
HP Color LaserJet 5500n (Europe only)	15
HP Color LaserJet 5500dn	16
HP Color LaserJet 5500dtn	16
HP Color LaserJet 5500hdn	17
Printer features	18
Features	18
Walk around	20
Printer software	22
Printer drivers	22
Additional drivers	23
Software for networks	23
HP Web Jetadmin	23
UNIX	24
Utilities	24
Embedded Web server	24
Features	24
Other components and utilities	25
Print media specifications	26
Supported paper weights and sizes	26
Tray 1 paper sizes	26
Tray 2 and optional Trays 3 and 4 paper sizes 1	27
Automatic 2-sided printing (duplexing) 1	28
2	29
Control panel overview	30
Display	30
Accessing the control panel from a computer	31
Control panel buttons	32
Interpreting control panel indicator lights	33
Control panel menus	34
Getting started basics	34
Menu hierarchy	35
To access the menus	35
Retrieve job menu (for printers with a hard disk)	35
Information menu	35
Paper handling menu	36
Configure device menu	36
Diagnostics menu	37
Retrieve job menu (for printers with a hard disk)	38
Information menu	39
Paper handling menu	40
Configure device menu	41
Printing menu	41
Print quality menu	42
System setup menu	43
I/O menu	44
Resets menu	45
Diagnostics menu	46
Changing printer control panel configuration settings	47
Job storage limit	47
To set the job storage limit	47
Job held timeout	47
To set the job held timeout	47
Tray behavior options: use requested tray and manually feed	48
To set use requested tray	48
To set manually feed prompt	48
PowerSave Time	49
To set PowerSave Time	49
To disable/enable PowerSave	49
Personality	50
To set the personality	50
Clearable warnings	50
To set the clearable warnings	50
Auto continue	51
To set the auto continue	51
Supplies low	51
To set supplies low reporting	51
Jam recovery	52
To set jam recovery response	52
Language	52
To select language	52
To select language if the display is in a language you do not understand	53
Using the printer control panel in shared environments	54
3	55
Network configuration	56
Configuring TCP/IP parameters	56
Configuring TCP/IP parameters using BOOTP or DHCP	56
Manually configuring TCP/IP parameters from the printer control panel	57
Setting an IP address	57
Setting the subnet mask	57
Setting the default gateway	58
Setting the syslog server	59
Setting the idle timeout	60
Setting the link speed	60
Disabling network protocols (optional)	61
To disable IPX/SPX	61
To disable AppleTalk	61
To disable DLC/LLC	62
Parallel configuration	63
Enhanced I/O (EIO) configuration	64
HP Jetdirect print servers	64
Available enhanced I/O interfaces	64
NetWare networks	64
Windows and Windows NT networks	65
AppleTalk networks	65
UNIX/Linux networks	65
4	67
Controlling print jobs	68
Source	68
Type and Size	68
Precedence for print settings (software)	68
Selecting print paper	70
Paper to avoid	70
Paper that may damage the printer	70
Configuring input trays	72
Configuring Tray 1 size	72
Configuring Tray 1 type	72
Tray 2, Tray 3, or Tray 4 detectable standard paper size	73
Tray 2, Tray 3, or Tray 4 paper type	73
Tray 2, Tray 3, or Tray 4 custom paper	73
Unit of measure	74
Y dimension	74
X dimension	74
Tray 2, Tray 3, or Tray 4 nondetectable standard sizes	75
Printing from Tray 1 (multipurpose tray)	75
Loading paper into Tray 1	75
Printing envelopes from Tray 1	76
To load envelopes into Tray 1	77
Printing envelopes	77
Printing from Tray 2, Tray 3, and Tray 4	78
Loading detectable standard-sized paper into Tray 2, Tray 3, and Tray 4	78
Loading undetectable standard or custom-sized paper into Tray 2, Tray 3, and Tray 4	80
Printing on special media	83
Transparencies	83
Glossy paper	83
Colored paper	83
Envelopes	83
Labels	84
Heavy paper	84
HP LaserJet Tough paper	85
Preprinted forms and letterhead	85
Recycled paper	85
2-sided (duplex) printing	86
Control panel settings for automatic 2-sided printing	86
To enable or disable 2-sided printing from the printer control panel	86
Options for binding 2-sided printing jobs	87
Manual 2-sided printing	87
Special printing situations	88
Printing a different first page	88
Printing on custom-size paper	88
Stopping a print request	88
To stop the current print job from the printer control panel	88
To stop the current print job from your software application	89
Job retention features	89
Storing a print job	89
Quick copying a job	89
Proofing and holding a job	89
Printing stored jobs	89
Deleting stored jobs	90
Private jobs	90
Printing a private job	90
Deleting a private job	91
Printing with the optional HP Fast InfraRed Receiver	92
Setting up to print with Windows 95, 98, 2000, NT, Me, and XP	92
Setting up to print with Macintosh computers	92
Printing a job	92
Interrupting and resuming printing	93
Managing memory	94
5	95
Printer information pages	96
Menu map	96
Configuration page	96
Supplies status page	97
To print the supplies status page:	97
Usage page	97
Demo	97
File directory	98
PCL or PS font list	98
Event log	98
Print quality troubleshooting pages	99
Using the embedded Web server	100
To access the embedded Web server using a network connection	100
Information tab	101
Settings tab	101
Networking tab	102
Other links	102
Using Printer Status and Alerts	103
To choose which status messages appear	103
To view status messages and information	104
6	105
Using color	106
HP ImageREt 2400	106
Paper selection	106
Color options	106
sRGB	106
Printing in four-colors (CMYK)	107
CMYK ink set emulation (PostScript only)	107
Managing color	108
Print in Grayscale	108
Automatic or manual color adjustment	108
Manual color options	108
Matching colors	110
PANTONE®* color matching	110
Swatch book color matching	110
7	111
Managing the print cartridge	112
HP print cartridges	112
Non-HP print cartridges	112
Print cartridge authentication	112
HP fraud hotline	112
Print cartridge storage	112
Print cartridge life expectancy	113
Checking the print cartridge life	113
Using the printer control panel	113
Using the embedded Web server (for network connected printers)	113
Using printer Status and Alerts (for directly connected printers)	114
Using HP Web Jetadmin	114
Changing print cartridges	114
To change the print cartridge	115
Replacing supplies	118
Locating supplies	118
Supply replacement guidelines	118
Making room around the printer for replacing supplies	119
Approximate replacement intervals for supplies	119
Configuring e-mail alerts	120
Periodic cleaning	121
When to clean the OHT sensor	121
To clean the OHT sensor	121
8	123
Basic troubleshooting checklist	124
Factors affecting printer performance	124
Control panel message types	125
Status messages	125
Warning messages	125
Error messages	125
Critical error messages	125
Control panel messages	126
Control panel messages	126
Paper jams	147
Paper jam recovery	147
To disable paper jam recovery	147
Common causes of paper jams	149
Clearing paper jams	151
Jam in Tray 1 or Tray 2	151
Jam in Tray 3 or Tray 4	154
Jams in the top cover	160
Jam in the top cover	161
Jam in paper input path or paper path	164
Jam in duplex path	167
Paper handling problems	170
Paper handling problems	170
Printer response problems	176
Printer response problems	176
Printer control panel problems	180
Printer control panel problems	180
Color printing problems	181
Color printing problems	181
Incorrect printer output	183
Incorrect printer output	183
Guidelines for printing with different fonts	184
Software application problems	185
Software application problems	185
Print quality troubleshooting	186
Print quality problems associated with paper	186
Overhead transparency defects	186
Print quality problems associated with the environment	187
Print quality problems associated with jams	187
Print quality problems associated with maintenance	187
Print quality troubleshooting pages	187
A	189
Printer memory	189
Printing a configuration page	189
Installing memory and font DIMMs	190
To install memory and font DIMMs	190
Enabling memory	193
To enable memory for Windows	194
Enabling the language font DIMM	194
To enable fonts from the PCL 5c and PCL 6 printer drivers for Windows	194
Checking DIMM installation	194
To check DIMM installation	194
Installing an HP Jetdirect print server card	195
To install an HP Jetdirect print server card	195
B	199
Spare parts and supplies availability	199
Ordering directly through the embedded Web server (for printers with network connections)	199
Ordering directly through the printer software (for printers directly connected to a computer)	199
To order printing supplies directly through the computer software	200
C	203
Hewlett-Packard limited warranty statement	203
Limited warranty for print cartridge life	205
Transfer unit and fuser warranty	206
HP maintenance agreements	207
On-site service agreements	207
Priority on-site service	207
Next-day on-site service	207
Weekly (volume) on-site service	207
Extended warranty	207
D	209
Physical dimensions	209
Electrical specifications	209
Acoustic emissions	210
E	211
FCC regulations	211
Environmental product stewardship program	212
Declaration of Conformity	214
Safety statements	215
Laser safety	215
Canadian DOC regulations	215
EMI statement (Korea)	215
VCCI statement (Japan)	215
Laser Statement for Finland	215

Match case Limit results 1 per page

Using Printer Status and Alerts

Printer Status and Alerts is supported only for Windows 95 and later versions.

The Printer Status and Alerts software is available to users of both networked and directly

connected printers. To use Printer Status and Alerts software, you must choose the custom

installation option when you install the driver and then select the option to install Printer

Status and Alerts.

This software allows you to view the embedded Web server information for a particular printer.

It also generates messages on the computer regarding the status of the printer and print jobs.

Depending on how the printer is connected, you can receive different messages.

•

Networked printers.

You can receive regular job status messages that appear every

time a print job is sent to the printer or every time the print job finishes printing. You

can also receive alert messages. These messages appear when you are printing to a

particular printer if that printer experiences a problem. In some cases, the printer can

continue to print (such as when a tray that is not being used is open, or a print cartridge

is low). In other cases, a problem may prevent the printer from printing (such as when

paper is out, or a print cartridge is empty).

•

Directly connected printers.

You can receive alert messages that appear when the

printer experiences a problem but can continue printing or a problem that prevents it from

printing. You can also receive messages indicating the print cartridge is low.

You can set alert options for a single printer that supports Printer Status and Alerts, or you

can set alert options for all printers that support Printer Status and Alerts. For networked

printers, these alerts only appear for your jobs.

Note that even if you are setting alert options for all printers, not all options you select will

apply to all printers. For example, when selecting the option to notify you when the print

cartridges are low, directly connected printers that support Printer Status and Alerts will

generate a message when the print cartridges are low, but do not select the option because

the printer has a problem but can print. However, none of the networked printers will generate

this message, unless it affects a user-specific job.

To choose which status messages appear

Open Printer Status and Alerts in one of these ways:

•

Double-click the

Printer Status and Alerts

tray icon, which is near the clock in the

Tray Manager.

•

On the Start menu, point to

Programs

, point to

Printer Status and Alerts

, and click

Printer Status and Alerts

Click the

Options

icon in the left pane.

In the

For

field, select the printer driver for this printer, or select

All Printers

Clear the options for the messages you do not want to appear, and select the options for

the messages you do want to appear.

In the

Options for:

box, select

Alerts

to specify the conditions when alerts are displayed.

Select

Status Check Rate

to select how frequently you want the software to update

the printer status information that the software uses to generate the messages.

Status

Check Rate

might not be available if the printer administrator has restricted the rights

to this function.

EN_WW

Using Printer Status and Alerts