HP Color LaserJet 5500 HP Color LaserJet 5500 series printer - User Guide - Page 174
Issue, Cause, Solution, UNEXPECTED TYPE IN TRAY, Clean the OHT sensor. See
View all HP Color LaserJet 5500 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 174 highlights
Issue Transparencies or glossy paper will not feed Transparencies are not printed correctly and the printer control panel displays the 41.5 UNEXPECTED TYPE IN TRAY error message Envelopes jam or will not feed in the printer Cause The correct paper type is not specified in the software or printer driver. The input tray is overfilled. Paper in another input tray is the same size as the transparencies, and the printer is defaulting to the other tray. The tray containing the transparencies or glossy paper is not configured correctly for type. The OHT sensor is dirty. Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes. Envelopes are curled or damaged. Envelopes are sealing because the moisture content is too high. Envelope orientation is incorrect. This printer does not support the envelopes being used. Tray 1 is configured for a size other than envelopes. Solution Verify that the correct paper type is selected in the software or printer driver. Remove excess paper from the input tray. Make sure the paper does not exceed the maximum stack height indicator mark in Trays 2, 3, or 4. Do not exceed the maximum stack height for Tray 1. Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver. Use the printer control panel to configure the tray to the paper type loaded. Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver. Use the printer control panel to configure the tray to the paper type loaded. See Configuring input trays. Clean the OHT sensor. See Periodic cleaning. Load envelopes into Tray 1. Try using different envelopes. Store envelopes in a controlled environment. Try rotating the envelope orientation to load long-edge first, and set the tray switch to Custom. See Envelopes for more information. Try using different envelopes. Store envelopes in a controlled environment. Verify that the envelope is loaded correctly. See Configuring input trays. See Supported paper weights and sizes or the HP LaserJet Printer Family Print Media Guide. Configure Tray 1 size for envelopes. 164 Chapter 8 Problemsolving EN_WW