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HP Color LaserJet CM1312 HP Color LaserJet CM1312 MFP Series - User Guide - Page 235

Solve software problems, Solve common Windows problems

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Solve software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program. Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.BAT file and looking for the statement "Set Temp =". The name after this statement is the Temp directory. It is usually C:\TEMP by default, but can be redefined. See the Microsoft Windows documentation that came with the computer for more information about Windows error messages. Solve common Macintosh problems Table 15-2 Problems with Mac OS X v10.3 and Mac OS X v10.4 The printer driver is not listed in Printer Setup Utility. Cause Solution The product software might not have been installed or was installed Make sure that the PPD is in the following hard drive folder: incorrectly. Library/Printers/PPDs/Contents/Resources/ .lproj , where "" represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj , where "" represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. ENWW Solve software problems 223

Section	Page
Product basics	13
Product comparison	14
Product features	15
Product walkaround	16
HP LaserJet CM1312 mfp front view	16
HP LaserJet CM1312 mfp back view	16
HP LaserJet CM1312 (fax/photo-card model) front view	17
HP LaserJet CM1312 (fax/photo-card model) Back view	18
Interface ports	18
Control panel	19
Control-panel walkaround	20
HP LaserJet CM1312 control panel	20
HP LaserJet CM1312 (fax/photo-card model) control panel	21
Control-panel menus	22
Use the control-panel menus	22
Control-panel Setup menu	22
Function specific menus (HP LaserJet CM1312 (fax/photo-card model) only)	33
Software for Windows	39
Supported operating systems for Windows	40
Supported printer drivers for Windows	40
HP Universal Print Driver (UPD)	40
UPD installation modes	41
Select the correct printer driver for Windows	42
Priority for print settings	43
Change printer-driver settings for Windows	43
Software installation types for Windows	44
Remove software for Windows	44
Supported utilities for Windows	45
HP ToolboxFX	45
Embedded Web server	45
HP Web Jetadmin (web only)	45
Other Windows components and utilities	45
Software for other operating systems	46
Use the product with Macintosh	47
Software for Macintosh	48
Supported operating systems for Macintosh	48
Supported printer drivers for Macintosh	48
Priority for print settings for Macintosh	48
Change printer-driver settings for Macintosh	48
Software installation types for Macintosh	49
Install Macintosh software for direct connections (USB)	49
Install Macintosh software for networks	49
Remove software from Macintosh operating systems	49
Supported utilities for Macintosh	49
Embedded Web server	49
Use features in the Macintosh printer driver	51
Print	51
Create and use printing presets in Macintosh	51
Resize documents or print on a custom paper size	51
Print a cover page	51
Use watermarks	52
Print multiple pages on one sheet of paper in Macintosh	52
Print on both sides of the page (duplex printing)	53
Use the Services menu	53
Scan	53
Scanning tasks	54
Fax (HP LaserJet CM1312 (fax/photo-card model) only)	54
Photo	55
Connectivity	57
Supported network operating systems	58
USB connection	58
Printer sharing disclaimer	59
Supported network protocols (HP LaserJet CM1312 (fax/photo-card model) only)	59
Install the product on a network (HP LaserJet CM1312 (fax/photo-card model) only)	60
Configure the network product (HP LaserJet CM1312 (fax/photo-card model) only)	61
View settings	61
Network configuration page	61
Configuration page	61
Change settings	61
Set password	62
IP address	62
Manual configuration	62
Automatic configuration	62
IPv4 and IPv6 settings	63
Link speed setting	63
Paper and print media	65
Understand paper and print media use	66
Supported paper and print media sizes	67
Supported paper types and tray capacity	68
Special paper or print media guidelines	69
Load paper and print media	70
Tray 1	70
Configure tray	71
Use product features	73
Economy settings	74
Archive print	74
Fonts	75
Select fonts	75
Print lists of available fonts	75
Print tasks	77
Cancel a print job	78
Use features in the Windows printer driver	79
Open the printer driver	79
Use printing shortcuts	79
Set paper and quality options	79
Set document effects	79
Set document finishing options	80
Obtain support and product-status information	80
Set advanced printing options	80
Change print-quality settings	81
Print edge-to-edge originals	81
Copy	83
Load originals	84
Use copy	86
One-touch copy	86
Multiple copies	86
Cancel a copy job	86
Reduce or enlarge copies	87
Change the copy-collation setting	88
Color copies or black and white copies (Mono)	89
Copy settings	89
Copy quality	89
Clean the scanner glass	90
Adjust the lighter/darker (contrast) setting	90
Define custom copy settings	91
Print or copy edge-to-edge	91
Copy onto media of different types and sizes	91
Restore the copy-settings defaults	92
Copy a book (photo card models only)	92
Copy photos	93
Copy mixed-size originals	95
Duplex (two-sided) copy jobs	95
Copy two-sided documents manually	95
Color for Windows	97
Manage color	98
Automatic	98
Print in Grayscale	98
Manual color adjustment	98
Manual color options	98
Color themes	99
Match colors	100
Match colors using the Microsoft Office Basic Colors palette	100
Match colors using the HP Basic Color Match tool	100
Match colors using View Custom Colors	101
Advanced color use	102
HP ColorSphere toner	102
HP ImageREt 3600	102
Media selection	102
Color options	102
Standard red-green-blue (sRGB)	102
Scan	105
Load originals for scanning	106
Use scan	107
Scan methods	107
Scan from the PC	108
Scan from the product (fax/photo-card model)	108
Use the Scan To feature (fax/photo-card model)	108
Set up the product Scan Menu button	108
Scan to a file, e-mail, or software program	109
Scan to a memory card	110
Scan Details	110
Image File Details	110
Error Conditions	110
Scanner Failures	110
Cancel scan	110
Memory card failures	111
Scan from the HP Scanning software	111
Cancel scan	111
Scan settings	112
Scan file format	112
Scanner resolution and color	112
Resolution and color guidelines	113
Color	113
Scan quality	113
Scan a book (photo card models only)	114
Scan a photo	116
Fax (fax models only)	117
Fax features	118
Setup	119
Install and connect the hardware	119
Connect to a telephone line	119
Connect additional devices	119
Set up fax with a telephone answering machine	120
Setup for stand-alone fax	120
Use fax set-up wizard on the PC	121
Use the Fax Set-Up Utility	121
Configure fax settings	121
Use the control panel to set the fax time, date, and header	121
Use the control panel to set the fax header	121
Use of common localized letters in fax headers	122
Manage the phone book	122
Use phone-book data from other programs	123
Delete phone book	123
Special dialing symbols and options	124
Manage speed dials	124
Create and edit speed dials	124
Delete speed dials	125
Manage group-dial entries	125
Create and edit group-dial entries	125
Delete an individual from a group-dial entry	125
Set fax polling	126
Change fax settings	127
Set the sound-volume settings	127
Set the phone-line volume	127
Set the ring volume	127
Send fax settings	127
Set a dial prefix	127
Set the dial-tone detection	128
Set autoredial	128
Set light/dark and resolution	129
Set the default light/dark (contrast) setting	129
Set resolution settings	129
Set the default glass-size setting	130
Set tone-dialing or pulse-dialing	131
Set billing codes	131
Receive fax settings	132
Set or change number of rings-to-answer	132
Use the rings-to-answer setting	132
Set the number of rings-to-answer	132
Set the answer mode	133
Set fax forwarding	133
Set up distinctive ring	134
Use autoreduction for incoming faxes	134
Set the default fax reprint settings	135
Create stamp-received faxes	135
Block or unblock fax numbers	135
Make an extension telephone available to receive faxes	136
Use fax	137
Fax software	137
Supported fax programs	137
Available cover-page templates	137
Customize a fax cover sheet	137
Cancel a fax	137
Cancel the current fax	137
Cancel a pending fax job	137
Delete faxes from memory	138
Use fax on a DSL, PBX, ISDN, or VoIP system	138
DSL	138
PBX	139
ISDN	139
VoIP	139
Send a fax	139
Fax from the flatbed scanner	139
Fax from the automatic document feeder (ADF)	140
Manual dial faxing	141
Use speed dials and group-dial entries	143
Send a fax by using a speed dial	143
Send a fax by using a group-dial entry	144
Send a fax from the software	145
Send a fax by dialing from a downstream phone	147
Send a delayed fax	147
Use access codes, credit cards, or calling cards	148
Send faxes internationally	148
Receive a fax	148
Print a stored fax (when private receive feature is on)	148
Reprint a fax	148
Receive faxes when fax tones are audible on the phone line	149
Solve fax problems	150
Fax error messages	150
Alert and warning message tables	150
Fax memory is retained when there is a loss of power	153
Fax logs and reports	153
Print all fax reports	153
Print individual fax reports	153
Set the fax activity log to print automatically	154
Set the fax error report	154
Set the fax confirmation report	154
Include the first page of each fax on the fax confirmation, fax error, and last call reports	155
Perform a fax test	155
Change error correction and fax speed	155
Set the fax-error-correction mode	155
Change the fax speed	156
Problems sending faxes	156
Problems receiving faxes	158
Performance problems	160
Photo	161
Insert a memory card	162
Change memory card default settings	165
Print photos directly from the memory card	166
Print a memory card thumbnail sheet	167
Print and scan photos from a proof sheet	168
Manage and maintain the product	169
Information pages	170
HP ToolboxFX	172
View the HP ToolboxFX	172
Status	172
Event log	173
Alerts	173
Set up status alerts	173
Set up e-mail alerts	173
Product information	173
Fax	174
Fax Receive	174
Fax phone book	174
Fax send log	176
Fax receive log	176
Junk Faxes	176
Help	176
System Settings	178
Device Information	178
Paper Handling	179
Print Quality	179
Print Density	179
Paper Types	180
System setup	181
Service	181
Device polling	181
Print Settings	181
Printing	181
PCL5	182
PostScript	182
Network Settings	182
Embedded Web server	183
Features	183
Use HP Web Jetadmin software	184
Security features	184
Turn on password protection using the embedded Web server	184
Turn on password protection from the control panel	184
Turn on private receive feature	185
Manage supplies	186
Check and order supplies	186
Check supplies status by using the control panel	186
Check supplies status by using HP ToolboxFX	186
Store supplies	187
HP policy on non-HP supplies	187
HP fraud hotline	187
Recycle supplies	187
Replace supplies	188
Print cartridge	188
Clean the product	191
Clean the paper path	191
Clean the paper path from HP ToolboxFX	192
Clean the paper path from the product control panel	192
Clean the automatic document feeder (ADF) pickup roller assembly	193
Clean the lid backing	195
Clean the scanner glass	196
Clean the exterior	197
Firmware updates	197
Problem solve	199
Problem-solving checklist	200
Restore the factory-set defaults	202
Control-panel messages	203
Clear jams	207
Causes of jams	207
Where to look for jams	208
Clear jams from the ADF (photo card models only)	208
Clear jams from the input-tray areas	211
Clear jams from the output-bin	212
Avoid repeated jams	213
Solve image-quality problems	214
Print problems	214
Print quality problems	214
General print quality issues	214
Solve issues with color documents	218
Media-handling problems	219
Print-media guidelines	219
Solve print-media problems	220
Performance problems	221
Copy problems	222
Prevent copy problems	222
Image problems	223
Media-handling problems	224
Performance problems	226
Scan problems	227
Solve scanned-image problems	227
Scan-quality problems	229
Prevent scan-quality problems	229
Solve scan-quality problems	229
Fax problems	231
Optimize and improve image quality	231
Print-quality checklist	231
Manage and configure printer drivers	231
Temporarily change print-quality settings	231
Change print-quality settings for all future jobs	232
Solve connectivity problems	232
Solve direct-connection problems	232
Network problems	233
Verify that the product is on and online	233
Resolve communication problems with the network	233
Solve software problems	235
Solve common Windows problems	235
Solve common Macintosh problems	235
Solve PostScript (PS) errors	237
Supplies and accessories	239
Order parts, accessories, and supplies	240
Order directly from HP	240
Order through service or support providers	240
Order directly through the HP ToolboxFX software	240
Part numbers	241
Supplies	241
Cable and interface accessories	241
User-replaceable parts	241
Service and support	243
Hewlett-Packard limited warranty statement	243
Customer self repair warranty service	244
Print cartridge limited warranty statement	245
Customer support	246
Repacking the device	247
Specifications	249
Physical specifications	250
Electrical specifications	250
Power consumption	250
Environmental specifications	251
Acoustic emissions	251
Regulatory information	253
FCC regulations	254
Environmental product stewardship program	254
Protecting the environment	254
Ozone production	254
Power consumption	254
Toner consumption	254
Paper use	254
Plastics	255
HP LaserJet print supplies	255
Return and recycling instructions	255
United States and Puerto Rico	255
Multiple returns (two to eight cartridges)	255
Single returns	255
Shipping	255
Non-US returns	256
Paper	256
Material restrictions	256
Disposal of waste equipment by users in private households in the European Union	257
Material Safety Data Sheet (MSDS)	257
For more information	257
Additional statements for telecom (fax) products	258
EU statement for telecom operation	258
New Zealand telecom statements	258
Telephone Consumer Protection Act (United States)	258
IC CS-03 requirements	258
Declaration of conformity	260
HP LaserJet CM1312	260
HP LaserJet CM1312nfi	260
Country/region specific statements	262
Laser safety	262
Canadian DOC regulations	262
EMI statement (Korea)	262
Laser statement for Finland	262
Substances table (China)	263