HP Color LaserJet CM2320 Service Manual - Page 279
Service Error, Turn off then on, ADF door is open, Comm. error, Comm. error [Receiver CSID]
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Table 7-12 Control-panel messages (continued) Control panel message Event log error message 79 Service Error Turn off then on ADF door is open (fax/memorycard models only) Comm. error (fax/memory-card models only) Comm. error [Receiver CSID] (fax/memory-card models only) Comm. error [Sender CSID] (fax/memory-card models only) Description Recommended action If the error persists, replace the formatter. The product has experienced a firmware error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, update or reload the firmware. See Firmware updates on page 79. The ADF lid is open or a sensor Make sure that the ADF lid is is malfunctioning. closed. Remove the ADF and reinstall it. If the message persists, turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, replace the ADF assembly. A fax communication error occurred between the product and the sender or receiver. Allow the product to retry sending the fax. If the error persists, perform a fax test to verify that the phone line works and is plugged into the correct port (see Perform a fax test on page 316). See Solve fax problems (fax/ memory-card models only) on page 314. A fax communication error occurred between the product and the receiver. Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. Try a different phone cord. If the error persists, perform a fax test to verify that the phone line works and is plugged into the correct port (see Perform a fax test on page 316). A fax communication error occurred between the product and the sender. Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. ENWW Control-panel messages 267