HP Color LaserJet CM2320 Service Manual - Page 337
Issues with photo printing, Use the table in this to solve problems with photo printing.
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Issues with photo printing Use the table in this section to solve problems with photo printing. Problem Cause Solution The wrong photo printed. The photo did not print. An incorrect memory card might be inserted. You might have selected the wrong number from the memory card. The media input tray might be empty. Verify that the correct memory card is inserted. If you cannot remember the number of the photo that you wish to print, print an index page to verify the file number. See the user guide. Load media into the input tray. The memory card might have been removed before the product could print the photo. Reinsert the card and reprint the photo. The proof sheet is skewed. Verify that the paper guides are positioned correctly against the paper in the input tray. Reprint the proof sheet. Verify that the images on the proof sheet are aligned properly, and then reselect the images you want to print. The memory card might be defective. Try printing from another memory card. The proof sheet is not aligned properly on the scanner. Realign the proof sheet face-down on the flatbed scanner, with the upper-left corner of the document located in the lower-right corner of the glass. The photo quality is unacceptable. The original photo quality might be poor, Use a software program to enhance or it might have a low resolution. photo quality, and then print the photo from your computer. The default settings on the printer might Use a software program to print the not produce the desired quality. photo at the desired settings. The photo is the wrong size. The appropriate job size might not be Use a software program to resize the available from the product control panel. photo at the desired settings, and then print the photo from your computer. You might have selected an incorrect job Verify that the correct setting is selected size. at the product control panel. Cannot edit, save, or delete images on The product cannot read the memory the memory card. card. Verify that the memory card is properly inserted and that the card is one that is supported. Verify that the memory card is not writeprotected. NOTE: You cannot edit memory-card files from the product control panel. Use a software program to edit, delete, or save images. Scanner did not read proof sheet. The product is using non-HP supplies. This feature has been optimized and tested for use with Genuine HP Toner Supplies (variations in color shading can impact the performance of this feature). Use a software program to print the photo from your computer. Print photos directly from the memory card by using the control panel. ENWW Memory card problems (fax/memory-card models only) 325