White spots on the print
.....................................................................................................................................................
138
Colors are inaccurate
...........................................................................................................................................................
139
The image is incomplete (clipped at the bottom)
...........................................................................................................
139
The image is clipped
............................................................................................................................................................
140
Some objects are missing from the printed image
........................................................................................................
140
Lines are too thick, too thin or missing
............................................................................................................................
141
Lines appear stepped or jagged
........................................................................................................................................
141
Lines print double or in the wrong colors
........................................................................................................................
142
Lines are discontinuous
......................................................................................................................................................
142
Lines are blurred
..................................................................................................................................................................
143
Line lengths are inaccurate
................................................................................................................................................
143
The Image Diagnostics Print
..............................................................................................................................................
144
If you still have a problem
..................................................................................................................................................
146
18
Troubleshooting ink cartridge and printhead issues
...................................................................................................................
147
Cannot insert an ink cartridge
...........................................................................................................................................
148
Ink cartridge status messages
..........................................................................................................................................
148
Cannot insert a printhead
...................................................................................................................................................
148
The front-panel display recommends reseating or replacing a printhead
.................................................................
148
Clean the printheads
...........................................................................................................................................................
149
Clean the printhead drop detector
....................................................................................................................................
149
Align the printheads
............................................................................................................................................................
151
Printhead status messages
...............................................................................................................................................
153
19
Troubleshooting general printer issues
.........................................................................................................................................
154
The printer will not start
.....................................................................................................................................................
155
The printer does not print
..................................................................................................................................................
155
The printer seems slow
......................................................................................................................................................
155
Communication failures between computer and printer
..............................................................................................
156
Cannot access the HP DesignJet Utility
............................................................................................................................
156
Cannot access the Embedded Web Server
......................................................................................................................
156
Cannot connect to the Internet
.........................................................................................................................................
157
Web Services issues
............................................................................................................................................................
157
Automatic
file
system check
..............................................................................................................................................
157
Alerts
......................................................................................................................................................................................
158
20
Front-panel error messages
............................................................................................................................................................
159
The system error log
...........................................................................................................................................................
161
21
HP Customer Care
..............................................................................................................................................................................
162
Introduction
..........................................................................................................................................................................
163
HP Professional Services
....................................................................................................................................................
163
HP Proactive Support
..........................................................................................................................................................
164
ENWW
vii