HP Designjet 9000s HP Designjet 9000s Printer Series - User Guide - Page 195
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18 Tell me about getting help Tell me about getting help ● HP Customer Care ● HP Designjet Online HP Customer Care As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet. HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.com/go/designjet/ or call the phone number in the Customer Service Guide provided with your printer. What to do before you call: ● Review the "The problem is" troubleshooting suggestions in this guide. ● Review the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows). ● If you have installed third-party software drivers and RIPs, refer to their documentation. ● If the problem appears to be related to your software application, first contact your software vendor. ● If you still have difficulty, refer to the HP Support Services booklet provided with your printer. This document contains a comprehensive list of various support services available to help solve printer problems. ● If you call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly: ● The printer you are using (the product number and the serial number, found on the label at the back of the printer) ● If there is an error code on the front panel, note it down; see The problem is... An error message ● The computer you are using ENWW HP Customer Care 185