HP DeskJet Plus Ink Advantage 6400 User Guide

HP DeskJet Plus Ink Advantage 6400 Manual

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  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 1
    User Guide HP DeskJet Plus Ink Advantage 6400 All-in-One series
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 2
    WRITTEN PERMISSION OF HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH shock. - Read and understand all instructions in the documentation that comes with the printer. - Observe all warnings and instructions marked on the product. - Unplug
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    23 Paper basics ...24 3 Connect your printer ...25 Connect using the HP Smart app ...26 Connect to a wireless network with a router ...27 37 4 Printer management tools ...38 Use the HP Smart app to print, copy, scan, and troubleshoot 39 Open the HP printer software (Windows) ...40 Toolbox (Windows
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    ...80 Get help from the HP Smart app ...81 Get help in this guide ...82 Understand printer reports ...103 Solve problems using Web Services ...105 Maintain the printer ...106 Restore original factory defaults and settings 109 HP support ...110 10 HP EcoSolutions (HP and the Environment 112 Energy
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 5
    Appendix A Technical information ...114 HP Company notices ...115 Specifications ...116 Regulatory notices ...118 Environmental product stewardship program 124 Index ...133 ENWW v
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    vi ENWW
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 7
    1 Printer parts This section contains the following topics: ● Printer overview ● Buttons ● Print reports from control panel ● Edge lighting and status lights ● Quiet Mode ● Auto-Off ● Sleep mode ● Adjust printer lights or volume ENWW 1
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    7 8 9 10 11 12 13 Description Scanner lid Lid-backing Output tray Document feeder paper-width guides Document feeder input tray Paper-width guides Paper tray Paper tray door Ink cartridges Control panel Output tray extender (also referred to as the tray extender) Cartridge access door Scanner glass
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    Back view 1 Power connection 2 Wi-Fi button 3 Power button 4 USB port 5 Document feeder input tray ENWW Printer overview 3
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 10
    Buttons ● Control panel buttons ● Buttons on the back of the printer ● Button combinations Control panel buttons Feature 1 2 3 4 5 6 Description (Wireless light): Lights blue. Indicates the status of the printer wireless connection. Lights up solid when connected, blinks when not connected. (
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 11
    the back of the printer (Power connection) Use only the power cord supplied by HP. (Power button) (USB port) (Wi-Fi button) Press to turn the printer a page with PIN code + Turn Wi-Fi Direct on or off + + Instruction Press and hold the Wi-Fi button for at least three seconds to restore the
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 12
    Function Complete product reset Restore factory defaults Button combination + Instruction A complete product reset will clear all your personal data, settings, and network information from the printer. With the cartridge access door open, press and hold
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 13
    help troubleshoot printer problems. Guide Wi-Fi Direct Guide provides the instructions to help you set Press and at the same time. up and use Wi-Fi Direct. Web Services Reports Press . Print Quality Report Depending on Web Services status, Web Services Reports provide different instructions
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    top right corner. When lit, it indicates an ink error. Ink cartridge lights: The black and color ink cartridges have a light for each that blinks to indicate printer is in Wi-Fi setup mode, waiting for the HP Smart app or HP printer software to connect. This lighting pattern means your printer is
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    Table 1-1 Edge lighting - purple (continued) Light behavior The light bar glows purple in the center. Description Printer is connecting to the HP Smart app and this state persists until network credentials are passed to the printer. After three minutes with no activity, the printer will return to
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    Table 1-2 Edge lighting - amber (continued) Light behavior The light bar fast blinks amber. Description There is a serious printer error. All LEDs on the printer fast blink. Turn the printer off and then on again to resolve the issue. Three quick amber flashes in the center of the light bar.
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    The printer is idle and connected to a wireless network. The computer or HP Smart app is directly connected to the printer using Wi-Fi Direct. The how to connect the printer to your wireless network, see Connect using the HP Smart app on page 26. For how to connect your device to the printer
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    Table 1-4 Edge lighting - white (continued) Light behavior Description The light bar pulses white and moves outwards. Bar stays lit during printing. The printer is processing and printing a print job. The light bar pulses white in the center, repeating. The printer is processing a scan job.
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    Quiet Mode is off. To turn Quiet Mode on or off from an Android or iOS device 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 39. 2. Tap the printer image on the Home screen. 3. Tap Quiet Mode, and then change the
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    use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy-saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled
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    is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after five minutes of inactivity. Use the HP Smart app to change the period of inactivity before the printer sleeps by selecting Advanced Settings. You can also change this setting using the printer
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    to your environment and needs. To adjust printer lights or volume from an Android or iOS device 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 39. 2. Tap the printer image on the Home screen. 3. Find and change the settings from
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    2 Load media and paper basics ● Load media ● Load original ● Change the default paper size detected by the printer ● Paper basics ENWW 17
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    Load media To load paper 1. Open the paper tray. 2. Slide the paper-width guides to the edges of the paper tray. 3. Insert a stack of full-size or photo paper into the middle of the paper tray with the short
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    4. Slide the paper-width guides to the left and right edges of the full-size or photo paper until they stop at both edges. 5. Close the paper tray. To load envelopes 1. Open the paper tray. ENWW Load media 19
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    slide the stack of envelopes in until it stops. The side to be printed on should face down in the printer. 4. Slide the paper-width guides to the left and right edges of the stack of envelopes until they stop at both edges. 5. Close the paper tray. 20 Chapter 2 Load media
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    Load original To load original on the scanner glass 1. Lift the scanner lid. 2. Load the original, print-side down, on the scanner glass, aligned with the top-left corner. 3. Close the scanner lid. ENWW Load original 21
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    To load an original in the document feeder 1. Open the document feeder input tray. 2. Slide paper-width guides outwards. 3. Load original print-side up in the document feeder. 4. Slide paper-width guides inward until they stop at the edge of paper. 22 Chapter 2 Load media and paper basics ENWW
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    small paper size detected by the printer. To change the default paper size detected by the printer from an Android or iOS device 1. Open the HP Smart app. 2. Tap the printer image on the Home screen. 3. Find and change the settings from Preferences. To change the default paper size detected by
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 30
    . It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the
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    3 Connect your printer ● Connect using the HP Smart app ● Connect to a wireless network with a router ● Connect wirelessly without a router ● Change the connection type ● Wireless settings ● Advanced printer management tools (for wireless printers) ●
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    HP Smart app is supported on iOS, Android, Windows, and macOS devices. For information about this app, see Use the HP Smart app to print, copy, scan, and troubleshoot the onscreen instructions to add the printer to your network. ● Windows and macOS: On the home screen, tap the Plus icon and select
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 33
    print the Wireless Quick Start Guide, press and hold light wireless router or access point. NOTE: The printer only supports connections using 2.4 GHz or 5 GHz. ● A computer to connect the printer to. Be sure you have installed the HP printer software on the computer. If you have a WPS router
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    that includes a wireless router or access point. NOTE: The printer only supports connections using 2.4 GHz or 5 GHz. ● A computer connected to HP printer software on your computer a. Visit 123.hp.com to download and install the printer software. b. Follow the onscreen instructions. If you have the HP
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    c. Click Device Setup & Software. d. Click Connect a new device, and then follow the onscreen instructions. 2. After the printer connects successfully, the large light bar of the Edge lighting glows light blue in the center. ENWW Connect to a wireless network with a router 29
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 36
    /go/mobileprinting. If a local version of this website is not available in your country/region or language, you might be directed to the HP Mobile Printing website in another country/region or language. ● Make sure Wi-Fi Direct for your printer is turned on. ● Up to five computers and
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    guide provides instructions about how to use Wi-Fi Direct. To print the guide HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 39. 2. Tap the printer icon, and then find and tap Advanced Settings. 3. Follow the on-screen instructions to Manual (
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    name shown such as DIRECT-**- HP DeskJet Plus Ink Advantage 6400 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 5. Print your document. To print from a wireless-capable mobile device that does not support Wi-Fi Direct Make sure
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 39
    such as DIRECT-**- HP DeskJet Plus Ink Advantage 6400 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 4. Print your document. ENWW Connect wirelessly without a router 33
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 40
    printer supports connections using instructions. To change from a USB connect to a wireless network using the HP Smart app (Windows 10/macOS) 1. Open the HP Smart app. For information about how to open the app on a Windows 10 computer, see Use the HP Smart app to print, copy, scan, and troubleshoot
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    Connect (AWC) setup mode. It keeps searching and waiting for the HP Smart app to connect within about two hours, and then stops searching. already installed the printer software. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 40. 2.
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    wireless on, then search for and connect to the Wi-Fi Direct name, for example: DIRECT-**- HP DeskJet Plus Ink Advantage 6400 series. Enter the Wi-Fi Direct password when prompted. 3. In a supported web browser on your computer, type the following address: https:// 192.168.223.1. For information
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    . Click here to go online for more information. NOTE: This utility is only available for Windows operating system. ● Use the HP online firewall troubleshooter to determine if a firewall or antivirus program is preventing your computer from connecting to the printer and find resolutions. ENWW Tips
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    4 Printer management tools ● Use the HP Smart app to print, copy, scan, and troubleshoot ● Open the HP printer software (Windows) ● Toolbox (Windows) ● Embedded web server ● Update the printer 38 Chapter 4 Printer management tools ENWW
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    is connected to the same network as the printer. Then HP Smart will automatically detect the printer. Get more information about the HP Smart app For basic instructions on how to print, copy, scan, and troubleshoot using HP Smart, see Print using the HP Smart app on page 46, Copy, Scan, and Mobile
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    printer icon on the desktop or do one of the following to open the printer software: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 7: From the computer desktop, click Start, select All Programs, click
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 47
    Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed along with the HP printer software if the computer meets the system requirements. For information about system requirements, see Specifications on page 116. To open the Toolbox 1.
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    displayed in that language. Some cookies (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows
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    to 169.254.XXX.XXX or 0.0.0.0, it is not connected to the network. TIP: If you are using a computer running Windows, you can visit the HP online support website at www.support.hp.com. This website provides information and utilities that can help you correct many common printer
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    Services has been enabled, the printer automatically checks for updates. To enable the printer to automatically check for updates 1. When HP Web Services for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the
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    automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. This section contains the following topics: ● Print using the HP Smart app ● Print from mobile devices ● Print with
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    For more information, see Load media on page 18. 2. Open the HP Smart app. 3. Tap the Plus icon if you need to change to a different printer, or add 18. 2. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 39. 3. On the HP Smart Home screen,
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 53
    : Use the Print option from the Share menu or . NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and enable it on your device. ● Windows Mobile: Tap Print from the Device
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    Print with Print Anywhere Print Anywhere is a free service from HP that allows you to use the HP Smart app with your HP Account to print remotely using cellular data or a remote Wi-Fi connection. With Print Anywhere, you can print to your HP web-connected printer anytime, from any location. Click
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    Print using a computer ● Print documents ● Print photos ● Print envelopes ● Print on both sides (duplexing) ● Print using the maximum dpi ● Print using a Mac desktop or laptop Print documents Before printing documents, make sure you have paper loaded in the paper tray and the output tray is open.
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    options. ● On the Layout tab, select Portrait or Landscape orientation, and then select an appropriate flipping paper option from the Print on Both Sides Manually drop-down list. ● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area
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    Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP printer software provided with the printer. For more information on the HP printer software, see Printer management tools on page 38. ENWW Print using a computer 51
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    in the Media drop-down list does not support it. For more printing tips, see Printer settings tips on page 54. 5. Confirm the paper orientation on the Layout tab, and then click OK to print. Print using a Mac desktop or laptop Instructions for HP AirPrint-compatible printers and Mac computers with
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    , then click Add. This will install the available print, scan, or fax drivers for your printer. These instructions let you print from your Mac. Continue to use the HP Smart app to monitor ink levels and printer alerts. Printer not connected to network ▲ If you have not set up or connected your
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    HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you see a 'Non-HP -width guides in the paper tray to fit snugly against all paper. Make sure the paperwidth guides do
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    prints, but slows print speed and might use more ink. - Draft: Lowest dpi typically used when ink levels are low or when high quality prints are for vertical prints or Landscape for horizontal prints. - Print on Both Sides: Manually flip the pages after one side of the paper prints out so that you
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    6 Manage cartridges ● Information on cartridges and the printhead ● Check the estimated ink levels ● Order ink supplies ● Replace the cartridges ● Use single cartridge mode ● Cartridge warranty information ● Tips for working with cartridges 56 Chapter 6 Manage cartridges ENWW
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    The following tips help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for replacing cartridges, installation can cause temporary printing problems. ● If you are transporting the printer, do the following to prevent ink leaking from the printer or
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    ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www
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    the right cartridges for your printer. NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not available in your country/region, you may still view supplies information and print a list for reference when shopping at a local HP reseller. ENWW Order ink supplies 59
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    Replace the cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program on page 126. NOTE: At this time, some portions of the HP website are available in English only. NOTE: Not all cartridges are available in all countries/regions. To replace the
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    contacts on the cartridge. c. Slide the new cartridge in the slot and close the latch until it clicks. 4. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 68
    cartridge is installed. If there is no plastic tape on the cartridges, try cleaning the cartridge contacts. For information about cleaning cartridge contacts, see Ink cartridge issues on page 90. To exit the single cartridge mode ● Install both the black and tri-color cartridges in the printer. 62
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    that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period, the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
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    ready to install them. Leaving tape on the cartridges reduces ink evaporation. ● Insert the cartridges into the correct slots. Match ● When the Estimated Cartridge Levels screen in the HP Smart app or the Estimated Levels screen in the problems with the cartridges and print quality issues. 64
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    7 Copy, Scan, and Mobile Fax ● Copy and scan using HP Smart ● Copy from the printer ● Scan ● Tips for copy and scan success ● Mobile Fax ENWW 65
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    , Facebook, Instagram, etc. To copy and scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type a copy. To scan from an Android or iOS device 1. Open the HP Smart app. 2. Tap the Plus icon if you need to change to a different printer, or add a
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    or rotate, so that you can use to adjust a previously scanned document or photo on your device. 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 39. 2. Select Scan, and then select Import. 3. Select the document or photo that you want to
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    Copy from the printer The Copy button on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. From the scanner glass 1. Load paper in the paper tray. For information about how to load paper, see Load media on page 18. 2. Load the
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    default and cannot be disabled. If you are using a network connection, follow these instructions if the feature has been disabled, and you wish to enable it again. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 40. 2. Go to the Scan section
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    modify detailed settings. For more information, see Change scan settings (Windows) on page 71. Scan to email To scan a document or photo to email from HP printer software (Windows) 1. Load the original print-side up in the document feeder, or load the original, print-side down, aligned with the top
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    greater flexibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either accept or cancel only affect the current scan. Then click Scan. Learn more about using the HP Scan software. Click here to go online for more information. At this time,
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    Webscan. 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original, print-side down, on the scanner glass, aligned with the top-left corner. 2. Open the embedded web
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    Tips for copy and scan success Use the following tips to copy and scan successfully: ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load the original print side up into the document feeder, or load the original print
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    computer. The HP Smart app will securely send your fax. For more information about Mobile Fax, visit the HP Smart website. Use Mobile Fax in the HP Smart app using your printer or mobile device camera, or attach a supported file type. Send the fax when ready. Your fax will be securely delivered and
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    8 Web Services This section contains the following topics: ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Remove Web Services ENWW 75
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    connected to the Internet. You cannot use these web features if the printer is connected using a USB cable. HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address
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    the Information button for three seconds until all buttons are lit. Press the Resume button. 2. The page will contain instructions on setting up HP Web Services. To set up Web Services using the embedded web server 1. Open the EWS. For more information, see Open the embedded web server on page
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    , make sure the printer is connected to an active network providing Internet access. To print a document using HP ePrint 1. Make sure you have set up Web Services. For more information, see Set up Web Services on page 77. 2. To obtain the email address for your printer: a. Press and hold are lit
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    Web Services Use the following instructions to remove Web Services. To remove Web Services using the embedded web server 1. Open the EWS. For more information, see Open the embedded web server on page 36. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings
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    a problem This section contains the following topics: ● Get help from the HP Smart app ● Get help in this guide ● Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support 80 Chapter 9 Solve a problem ENWW
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    Get help from the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. ENWW Get help from the HP Smart app 81
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    : ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Network and connection issues ● Printer hardware issues ● Printer warning or error status Jams and paper-feed issues ● Clear a paper jam ● Learn how to avoid paper jams ● Solve paper-feed problems Clear a paper jam NOTE: Paper
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    to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Open the cartridge access door. 3. Wait until the carriage stops moving. 4. Press to turn off the gently pull the paper with both hands. ENWW Get help in this guide 83
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    tear and leave torn pieces inside the printer; this could result in more jams later. 1. Check the paper path inside the printer. 84 Chapter 9 Solve a problem ENWW
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    a. Open the cartridge access door. b. Remove the paper path cover. c. Lift the duplexer cover up and remove jammed paper. ENWW Get help in this guide 85
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    . Make sure it snaps into place. e. Close the cartridge access door. f. Touch on the control panel to continue the current job. 2. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: During the process, avoid touching the cable attached to the print carriage
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    step to remove any torn pieces of paper. d. Close the cartridge access door. e. Touch on the control panel to continue the current job. 3. If the problem is still not resolved, check the tray area. a. Pull out the paper tray to extend it. ENWW Get help in this
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    control panel to continue the current job. To clear a paper jam in the document feeder a. Lift the cover of the document feeder. 88 Chapter 9 Solve a problem ENWW
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    page 18. ● Ensure that paper loaded in the paper tray lays flat and the edges are not bent or torn. ENWW Get help in this guide 89
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    guides do not bend the paper in the paper tray. - Make sure the paper tray is not overloaded with paper. - Make sure the pieces of the loaded paper are not sticking together. - Use HP paper for optimum performance and efficiency. Ink cartridge issues ● Identify whether a cartridge has a problem
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 97
    and then reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the cartridges. For information about replacing cartridges, see Replace the cartridges small gold-colored dots on the cartridge. ENWW Get help in this guide 91
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 98
    careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge. c. On the inside of the printer, locate the printer off, and then on. NOTE: If one cartridge is causing problems, you can remove it and use the single cartridge mode to operate the printer
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 99
    Fix problems with page not printing (unable to print) Check for error messages from the printer software and resolve them by following the onscreen instructions. 2. If your computer is connected to the printer with a wireless connection, confirm that printer again. ENWW Get help in this guide 93
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 100
    or tap System and Security. iii. Click or tap Administrative Tools, and then double-click or double-tap Services. iv. Right-click or touch and hold Print Spooler, and then click Properties. v. On the General tab . 6. Restart the computer. 7. Clear the print queue. 94 Chapter 9 Solve a problem ENWW
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 101
    HP cartridges. 2. Check the paper type. For best print quality, use high quality HP when printing images, use HP Advanced Photo Paper. Store ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels on page 58. If the cartridges are low on ink
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 102
    on the Device Services tab. The printer prints an alignment page. e. Follow the onscreen instructions to align ink. To print a diagnostics page a. Load letter or A4 unused plain white paper into the paper tray. b. Open the printer software. For more information, see Open the HP Solve a problem ENWW
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 103
    Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions. Network and connection issues What do you want to do? ● Fix wireless connection ● Fix Wi-Fi Direct connection Fix wireless connection Choose one of the following troubleshooting options. ● Verify that the printer
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 104
    , use the HP online firewall troubleshooter. ● For more information about troubleshooting wireless network connection issues, visit www.hp.com/go/ device does not support Wi-Fi, you are not able to use Wi-Fi Direct. 3. If the Wi-Fi Direct connection security for the printer is set to Manual, do one
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 105
    when you align the ink cartridges, the alignment fails. ● If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. ● If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com. This website provides
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 106
    more instructions, see Connect using the HP Smart app on page 26. ● If it occurs after the connection has been completed successfully, for troubleshooting the printing job and eject paper. To avoid the paper size mismatch problem, do one of the following before printing. ● Change the paper size
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 107
    problem. ● If the corresponding cartridge is newly installed, it might be counterfeit or previously used. Refer to the message in the HP printer software or the HP Smart app for more information. ● If the corresponding cartridge is not newly installed, it is very low on ink help in this guide 101
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 108
    to the right and close the Cartridge access door. If the problem is still not resolved, see Jams and paper-feed issues on page 82 for supported error codes: Error Codes E0 E1 E2 E3 E4 E5 E6 E9 Description Unusable cartridge Paper size mismatch error Sensor/Paper length mismatch error Ink
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 109
    printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful to print the printer status report before calling. Network
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 110
    Web access test report Print the web access report to help identify internet connectivity issues which can affect Web Services. 104 Chapter 9 Solve a problem ENWW
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 111
    Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint, check the following: ● Make sure the printer is connected to the Internet using an wireless connection. NOTE: You cannot use these web features if
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 112
    applied, the cleaner could leak under the scanner glass and damage the scanner. 3. Close the scanner lid, and turn on the printer. 106 Chapter 9 Solve a problem ENWW
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 113
    Clean the exterior WARNING! Before cleaning the printer, turn the printer off by pressing the power cord from the electrical socket. (the Power button) and unplug Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 114
    : If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. 5. Close the cover of the document feeder. 108 Chapter 9 Solve a problem ENWW
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 115
    address is set back to the Automatic mode. TIP: You can visit the HP online support website at www.support.hp.com for information and utilities that can help you correct many common printer problems. (Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 116
    find links to install the HP Smart app, purchase replacement ink for your printer (including HP Instant Ink, if applicable), and get help with common printer tasks. Contact HP If you need help from an HP technical support representative to solve a problem, visit the www.support.hp.com. The following
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 117
    your printer while installing the software, you can register now at https://www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.support.hp.com, select your country/region and language, then explore the extended warranty
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 118
    optimize your environmental footprint and empowering you to print responsibly-at home or in the office. For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program on page 124. For more information about
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 119
    Energy Save Mode Power usage is reduced while in Energy Save Mode. After initial setup of printer, the printer will enter Energy Save Mode after 5 minutes of inactivity. To change the time to Energy Save Mode from the embedded web server (EWS) 1. Open the embedded web server (EWS). For more
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 120
    specifications and international regulatory information for the HP DeskJet Plus Ink Advantage 6400 series are provided in this section. For additional specifications, see the printed documentation that came with the HP DeskJet Plus Ink Advantage 6400 series. This section contains the following
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 121
    reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 122
    . System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website at www.support.hp.com. Environmental specifications ● Recommended operating temperature range: 15°C to 30°C (59°F to 86°F) ● Allowable
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 123
    of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI Print resolution ● For a list of supported print resolutions, visit the product support website at www.support.hp.com. Scan specifications ● ● Optical Resolution: up to 1200 dpi ● Hardware Resolution: up to 1200 x 1200 dpi
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 124
    Regulatory notices The HP DeskJet Plus Ink Advantage 6400 series meets product requirements from regulatory agencies in your country/ frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 125
    or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device full Declaration of Conformity can be found at the following website: www.hp.eu/certificates (Search with the product model name or its Regulatory Model
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 126
    this WLAN application outdoor might lead to interference issues with existing radio services. Visual display workplaces statement for Germany GS-Erklärung (Deutschland) conformity Declaration of conformity can be found at www.hp.eu/certificates. Regulatory wireless statements This section contains
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 127
    be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 128
    d'éviter le dépassement éventuel des limites d'exposition aux radiofréquences d'Industrie Canada, il est recommandé de maintenir une distance de plus de 20 cm entre les antennes et l'utilisateur. Notice to users in Taiwan 第十二條 第十四條 Notice to users in Japan 122 Appendix A Technical
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 129
    Notice to users in Thailand (5 GHz) This radio communication equipment has the electromagnetic field strength in compliance with the Safety Standard for the Use of Radio Communication Equipment on Human Health announced by the National Telecommunications Commission. ENWW Regulatory notices 123
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 130
    reducing environmental impact ● Eco-Tips ● European Union Commission Regulation 1275/2008 ● Paper ● Plastics ● Safety data sheets ● Recycling program ● HP inkjet supplies recycling program ● Power consumption ● Disposal of waste equipment by users ● Chemical substances ● Declaration of the Presence
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 131
    and all wireless network ports are activated, please refer to section P15 'Additional Information' of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html. Paper This product is suited for the use of recycled paper according to DIN
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 132
    print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/recycle Power consumption HP printing and imaging contact your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing our
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 133
    of the restricted substance does not exceed the percentage of reference value of presence. 備考 3 Note 3: 〝－〞 indicates that the restricted substance corresponds to the exemption. www.support.hp.com ENWW Environmental product stewardship program 127
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 134
    To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. 128 Appendix A Technical information ENWW
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 135
    The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 136
    in Schedule 2 of the Rule. Restriction on hazardous substances statement (Turkey) Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur EPEAT Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 137
    time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente. California
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 138
    , podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei. Após o uso, as pilhas e/ou baterias dos produtos
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 139
    2 cartridges check ink levels 58 tips 57 clean document feeder 107 exterior 107 scanner glass 106 connectors, locating 3 control panel buttons 4 features 4 copy specifications 117 customer support warranty 111 D diagnostic page 103 document feeder clean 107 feeding problems, troubleshoot 107 double
  • HP DeskJet Plus Ink Advantage 6400 | User Guide - Page 140
    117 trays clear paper jams 82 locating 2 paper-width guides 2 troubleshoot feeding 90 troubleshoot embedded web server 42 HP Smart 81 multiple pages are picked 90 network configuration page 103 paper not picked up from tray 90 paper-feed problems 90 power 98 print 98 printer status report 103 skewed
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User Guide
HP DeskJet Plus Ink Advantage
6400 All-in-One series