HP DeskJet Plus Ink Advantage 6400 User Guide - Page 108

Error Codes on control panel, Light behavior, Cause and Solution, lighting, Cartridge, access door

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Edge lighting Light behavior Cartridge Ink cartridge access door light Cause and Solution corresponding cartridge. For more information about the single cartridge mode, see Use single cartridge mode on page 62. ● The corresponding cartridge is installed improperly, or still has plastic tape on it. Remove the corresponding cartridge, make sure there is no plastic tape on it, and then reinsert the cartridge securely. For more information, see Replace the cartridges on page 60. Amber On Off across the large light bar Off Off The Cartridge access door is open. It must be closed to begin printing. Amber Fast Fast blinking, On Off The carriage inside the printer has stalled. across the blinking alternating on large light bar both cartridges Press (the Cancel button) to cancel the printing job. Open the Cartridge access door and make sure the carriage is not obstructed. Move the carriage to the right and close the Cartridge access door. If the problem is still not resolved, see Jams and paper-feed issues on page 82 for more information. Error Codes on control panel Summary of supported error codes: Error Codes E0 E1 E2 E3 E4 E5 E6 E9 Description Unusable cartridge Paper size mismatch error Sensor/Paper length mismatch error Ink carriage stall Paper jam Scanner failure General printer error Update error 102 Chapter 9 Solve a problem ENWW

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Light behavior
Cause and Solution
Edge
lighting
Cartridge
access door
Ink cartridge
light
corresponding cartridge. For more information about the single
cartridge mode, see
Use single cartridge mode
on page
62
.
●
The corresponding cartridge is installed improperly, or still has
plastic tape on it.
Remove the corresponding cartridge, make sure there is no
plastic tape on it, and then reinsert the cartridge securely. For
more information, see
Replace the cartridges
on page
60
.
Amber
across the
large light
bar
On
Off
Off
Off
The Cartridge access door is open. It must be closed to begin printing.
Amber
across the
large light
bar
Fast
blinking
Fast blinking,
alternating on
both cartridges
On
Off
The carriage inside the printer has stalled.
Press
(the Cancel button) to cancel the printing job. Open the
Cartridge access door and make sure the carriage is not obstructed.
Move the carriage to the right and close the Cartridge access door. If
the problem is still not resolved, see
Jams and paper-feed issues
on page
82
for more information.
Error Codes on control panel
Summary of supported error codes:
Error Codes
Description
E0
Unusable cartridge
E1
Paper size mismatch error
E2
Sensor/Paper length mismatch error
E3
Ink carriage stall
E4
Paper jam
E5
Scanner failure
E6
General printer error
E9
Update error
102
Chapter 9
Solve a problem
ENWW