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HP DeskJet Plus Ink Advantage 6400 User Guide - Page 86

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9 Solve a problem This section contains the following topics: ● Get help from the HP Smart app ● Get help in this guide ● Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support 80 Chapter 9 Solve a problem ENWW

Section	Page
Printer parts	7
Printer overview	8
Top and front view	8
Back view	9
Buttons	10
Control panel buttons	10
Buttons on the back of the printer	11
Button combinations	11
Print reports from control panel	13
Edge lighting and status lights	14
Status lights overview	14
Edge lighting	14
Quiet Mode	19
Auto-Off	20
Sleep mode	21
Adjust printer lights or volume	22
Load media and paper basics	23
Load media	24
Load original	27
Change the default paper size detected by the printer	29
Paper basics	30
Connect your printer	31
Connect using the HP Smart app	32
Connect to a wireless network with a router	33
Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)	33
Connect your printer to a wireless network using HP printer software	34
Connect wirelessly without a router	36
Change the connection type	40
Wireless settings	41
Advanced printer management tools (for wireless printers)	42
Open the embedded web server	42
Tips for setting up and using a wireless printer	43
Printer management tools	44
Use the HP Smart app to print, copy, scan, and troubleshoot	45
Open the HP printer software (Windows)	46
Toolbox (Windows)	47
Embedded web server	48
About cookies	48
Embedded web server cannot be opened	48
Update the printer	50
Print	51
Print using the HP Smart app	52
Print from mobile devices	53
Print with Print Anywhere	54
Print using a computer	55
Print documents	55
Print photos	56
Print envelopes	57
Print on both sides (duplexing)	57
Print using the maximum dpi	58
Print using a Mac desktop or laptop	58
Tips for print success	60
Ink tips	60
Paper loading tips	60
Printer settings tips	60
Manage cartridges	62
Information on cartridges and the printhead	63
Check the estimated ink levels	64
Order ink supplies	65
Replace the cartridges	66
Use single cartridge mode	68
Cartridge warranty information	69
Tips for working with cartridges	70
Copy, Scan, and Mobile Fax	71
Copy and scan using HP Smart	72
Copy and scan from an Android or iOS device	72
Scan from a Windows 10 device	73
Copy from the printer	74
Scan	75
Scan using HP printer software	75
Scan to a computer	75
Scan to email	76
Create a new scan shortcut (Windows)	76
Change scan settings (Windows)	77
Scan using Webscan	77
Tips for copy and scan success	79
Mobile Fax	80
Web Services	81
What are Web Services?	82
Set up Web Services	83
Print with HP ePrint	84
Remove Web Services	85
Solve a problem	86
Get help from the HP Smart app	87
Get help in this guide	88
Jams and paper-feed issues	88
Clear a paper jam	88
Learn how to avoid paper jams	95
Solve paper-feed problems	96
Ink cartridge issues	96
Identify whether a cartridge has a problem	96
Fix cartridge problems	97
Printing issues	98
Fix problems with page not printing (unable to print)	99
Fix print quality issues	101
Network and connection issues	103
Fix wireless connection	103
Fix Wi-Fi Direct connection	104
Printer hardware issues	104
Printer warning or error status	105
Wireless connection errors	106
Paper error status	106
Ink error status	107
Error Codes on control panel	108
Understand printer reports	109
Printer status report	109
Network configuration page	109
Print quality report	109
Wireless test report	109
Web access test report	110
Solve problems using Web Services	111
Maintain the printer	112
Clean the scanner glass	112
Clean the exterior	113
Clean the document feeder	113
Restore original factory defaults and settings	115
HP support	116
HP EcoSolutions (HP and the Environment)	118
Energy Save Mode	119
Technical information	120
HP Company notices	121
Specifications	122
Regulatory notices	124
Regulatory model number	124
FCC statement	124
Notice to users in Korea	125
VCCI (Class B) compliance statement for users in Japan	125
Notice to users in Japan about the power cord	125
Noise emission statement for Germany	125
European Union Regulatory Notice	125
Products with wireless functionality	126
Visual display workplaces statement for Germany	126
Declaration of conformity	126
Regulatory wireless statements	126
Exposure to radio frequency radiation	127
Notice to users in Canada (5 GHz)	127
Notice to users in Taiwan (5 GHz)	127
Notice to users in Serbia (5 GHz)	127
Notice to users in Mexico	127
Notice to users in Brazil	127
Notice to users in Canada	128
Notice to users in Taiwan	128
Notice to users in Japan	128
Notice to users in Thailand (5 GHz)	129
Environmental product stewardship program	130
HP tips for reducing environmental impact	131
Eco-Tips	131
European Union Commission Regulation 1275/2008	131
Paper	131
Plastics	131
Safety data sheets	131
Recycling program	132
HP inkjet supplies recycling program	132
Power consumption	132
Disposal of waste equipment by users	132
Chemical substances	132
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	133
The Table of Hazardous Substances/Elements and their Content (China)	135
Restriction of hazardous substance (Ukraine)	135
Restriction of hazardous substance (India)	136
Restriction on hazardous substances statement (Turkey)	136
EPEAT	136
SEPA Ecolabel User Information (China)	136
China Energy Label for Printer, Fax and Copier	136
Battery disposal in Taiwan	137
European Union Battery Directive	137
Battery notice for Brazil	137
California Perchlorate Material Notice	137
Waste disposal for Brazil	138