HP Deskjet Ink Advantage 3520 User Guide - Page 44

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Chapter 9 Unable to print If you're having trouble printing, you can download the HP Printing Diagnostic Utility, which can troubleshoot this issue for you automatically. To get the utility, click the appropriate link: NOTE: The HP Printing Diagnostic Utility may not be available in all languages. Take me to the HP Printing Diagnostic Utility download page (32-bit Windows). Take me to the HP Printing Diagnostic Utility download page (64-bit Windows). Resolve print issues NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages and resolve. 2. Disconnect and reconnect the USB cable. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Either double-click the icon for your product or right-click the icon for your product and select See what's printing to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. 4. Verify that the product is set as the default printer. To verify that the product is set as the default printer a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Make sure the correct product is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default Printer. d. Try using your product again. 5. Restart the print spooler. To restart the print spooler a. Depending upon your operating system, do one of the following: Windows 7 • From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. • Double-click Services. • Right-click the Print Spooler, and then click Properties. 42 Solve a problem

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Unable to print
If you're having trouble printing, you can download the HP Printing Diagnostic Utility, which can troubleshoot this
issue for you automatically. To get the utility, click the appropriate link:
NOTE:
The HP Printing Diagnostic Utility may not be available in all languages.
Take me to the HP Printing Diagnostic Utility download page (32-bit Windows).
Take me to the HP Printing Diagnostic Utility download page (64-bit Windows).
Resolve print issues
NOTE:
Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to
print, try the following in order:
1.
Check for error messages and resolve.
2.
Disconnect and reconnect the USB cable.
3.
Verify that the product is not paused or offline.
To verify that the product is not paused or offline
a
.
Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and
Faxes
.
b
.
Either double-click the icon for your product or right-click the icon for your product and select
See what’s
printing
to open the print queue.
c
.
On the
Printer
menu, make sure there are no check marks next to
Pause Printing
or
Use Printer
Offline
.
d
.
If you made any changes, try to print again.
4.
Verify that the product is set as the default printer.
To verify that the product is set as the default printer
a
.
Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and
Faxes
.
b
.
Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c
.
If the wrong product is set as the default printer, right-click the correct product and select
Set as Default
Printer
.
d
.
Try using your product again.
5.
Restart the print spooler.
To restart the print spooler
a
.
Depending upon your operating system, do one of the following:
Windows 7
•
From the Windows
Start
menu, click
Control Panel
,
System and Security
, and then
Administrative
Tools
.
•
Double-click
Services
.
•
Right-click the
Print Spooler
, and then click
Properties
.
Chapter 9
42
Solve a problem