HP Deskjet Ink Advantage 3520 User Guide - Page 50

Register the product, Support process, HP support by phone, Phone support period, Placing a call - deskjet ink advantage printer

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Chapter 9 Register the product By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http:// www.register.hp.com. Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features: • Fast access to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product 3. Call HP support. Support options and availability vary by product, country/region, and language. HP support by phone Phone support options and availability vary by product, country/region, and language. This section contains the following topics: • Phone support period • Placing a call • Support phone numbers • After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (located on the front panel of the product, such as HP Deskjet 3520, HP Deskjet Ink Advantage 3525) • Product number (located inside the cartridge access door) • Serial number (located on the back or bottom of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? 48 Solve a problem

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Register the product
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product
support alerts. If you did not register your printer while installing the software, you can register now at
http://
www.register.hp.com
.
Support process
If you have a problem, follow these steps:
1.
Check the documentation that came with the product.
2.
Visit the HP online support Web site at
www.hp.com/support
. HP online support is available to all HP
customers. It is the fastest source for up-to-date product information and expert assistance and includes the
following features:
•
Fast access to qualified online support specialists
•
Software and driver updates for the product
•
Valuable product and troubleshooting information for common problems
•
Proactive product updates, support alerts, and HP newsgrams that are available when you register the
product
3.
Call HP support. Support options and availability vary by product, country/region, and language.
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•
Phone support period
•
Placing a call
•
Support phone numbers
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support
.
Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the following
information:
•
Product name (located on the front panel of the product, such as HP Deskjet 3520, HP Deskjet Ink Advantage
3525)
•
Product number (located inside the cartridge access door)
•
Serial number (located on the back or bottom of the product)
•
Messages that appear when the situation occurs
•
Answers to these questions:
◦
Has this situation happened before?
◦
Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the time that this situation began?
◦
Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?
Chapter 9
48
Solve a problem