HP Deskwriter 660c DeskWriter 660 User's Guide - Not Orderable - Page 74

If Print Quality is Poor, Contacting Customer, Support, Contacting Customer Support, If

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IF YOU HAVE A PRINTING PROBLEM Symptom Solution Characters, dots, or lines are incomplete or missing. See If Print Quality is Poor on page 63. The printout is illegible. The wrong printer driver is selected. Select the correct printer driver in the Chooser as described on page 19. If necessary, reinstall the printer driver using the installation instructions in Section 1. The print settings in your software application are incorrect. Make sure the print settings in your software application are set as desired. Printout contains garbled or strange text characters or contains distorted graphic images. The printer failed or the computer-to-printer connection failed. Turn off the printer, disconnect the printer cable from the back of the printer, and turn the printer on again. Print a self-test as described on page 62. If the self-test doesn't print, the printer failed: see Contacting Customer Support on page 73. If the printer is not the problem, reconnect the printer cable and resend the file to the printer. If the printout is still garbled, the problem may be with the printer cable, the cable connections, or the computer port. Try another printer cable. If the interface cable is not the problem, see Contacting Customer Support on page 73. Black and white instead of color, or wrong colors are printed. See If Colors are Printed Wrong given next. 69

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IF YOU HAVE A PRINTING PROBLEM
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Characters, dots,
or lines are
incomplete or
missing.
See
If Print Quality is Poor
on
page 63.
The printout is
illegible.
The wrong printer driver is selected. Select the correct printer driver in
the Chooser as described on page 19. If necessary, reinstall the printer
driver using the installation instructions in
Section 1
.
The print settings in your software application are incorrect. Make sure
the print settings in your software application are set as desired.
Printout contains
garbled or
strange text
characters or
contains distorted
graphic images.
The printer failed or the computer-to-printer connection failed. Turn off
the printer, disconnect the printer cable from the back of the printer, and
turn the printer on again. Print a self-test as described on page 62. If the
self-test doesn’t print, the printer failed: see
Contacting Customer
Support
on page 73. If the printer is not the problem, reconnect the
printer cable and resend the file to the printer. If the printout is still
garbled, the problem may be with the printer cable, the cable
connections, or the computer port. Try another printer cable. If the
interface cable is not the problem, see
Contacting Customer Support
on page 73.
Black and white
instead of color,
or wrong colors
are printed.
See
If Colors are Printed Wrong
given next.
Symptom
Solution