HP EK430AA User's Guide - HP Plasma HDTV - Page 61
Picture quality questions, Remote control questions, Symptom, Remedy
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Troubleshooting Picture quality questions Symptom Part of my picture is cut off, or the picture is not centered. My picture image is too large or too small. My picture is unstable. An afterimage appears on the screen. Remedy Check the position adjustment settings, and adjust the screen settings accordingly. Press the Aspect button on the remote control to select a different picture image size. Verify that the external device or PC resolution setting is correct. Adjust to the appropriate resolution. A fixed picture, such as a logo, video game, or computer image, can cause a permanent afterimage to appear on the plasma TV screen. This product is not designed to display fixed images for extended periods of time. Minor occurrences of afterimage may be reduced by running the White Wash option in the OSD System Menu; see "Using White Wash" on page 40. Remote control questions Symptom The remote control does not work. The remote control does not control other home entertainment equipment. My universal remote control does not find an HP TV code. Remedy Check the following, and try the proposed solution: ■ Batteries are inserted with polarity aligned. ■ Make sure the remote control batteries are fresh. If they are worn out, replace the batteries with new batteries. ■ Make sure the remote control is within correct operating range. ■ Make sure the remote sensor window is not under too much light, direct sunlight, or strong artificial light. ■ Make sure there are no obstacles; check that there is nothing between the remote control and the sensor window on the display. ■ Make sure the remote control is aimed at your TV and is not farther than 16.4 feet (5 meters) away. This is not a universal remote control. It only works with your HP television. When you want to program a universal remote control to operate your HP TV, if HP is not listed in the supported brand codes, use a Philips TV code. The HP remote control transmits Philips-licensed remote control codes. After programming your universal remote control with a Philips TV code, it can operate your HP TV functions for: volume, mute, power, and input source. Troubleshooting 51