HP ENVY 100 User Guide - Page 45

Clear the print carriage, Resolve copy and scan issues, HP support, Register your printer - printer troubleshooting

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a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Double-click the icon for your product to open the print queue. c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. e. Check the print queue again to make sure it is clear, and then try to print again. If the above solutions do not resolve the problem, click here for more online troubleshooting. Clear the print carriage Remove any objects, such as paper, that are blocking the print carriage. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer. Click here to go online for more information. Resolve copy and scan issues Click here to go online for more information. HP support • Register your printer • HP support by phone • Additional warranty options Register your printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. HP support by phone Phone support options and availability vary by product, country/region, and language. HP support 43

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a
.
Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and
then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then
click
Printers and Faxes
.
b
.
Double-click the icon for your product to open the print queue.
c
.
On the
Printer
menu, click
Cancel all documents
or
Purge Print Document
,
and then click
Yes
to confirm.
d
.
If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
e
.
Check the print queue again to make sure it is clear, and then try to print again.
If the above solutions do not resolve the problem,
click here for more online
troubleshooting
.
Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
NOTE:
Do not use any tools or other devices to remove jammed paper. Always use
caution when removing jammed paper from inside the printer.
Click here to go online for more information
.
Resolve copy and scan issues
Click here to go online for more information
.
HP support
•
Register your printer
•
HP support by phone
•
Additional warranty options
Register your printer
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient
support, and product support alerts. If you did not register your printer while installing the
software, you can register now at
.
HP support by phone
Phone support options and availability vary by product, country/region, and language.
HP support
43